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Tri-State Nissan

(1,153 reviews)
Visit Tri-State Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 10:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:00am–10:00pm
Tuesday 9:00am–8:00pm 6:00am–10:00pm
Wednesday 9:00am–8:00pm 6:00am–10:00pm
Thursday 9:00am–8:00pm 6:00am–10:00pm
Friday 9:00am–8:00pm 6:00am–10:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 5 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award
New (888) 417-4341 (888) 417-4341
Used (888) 416-8242 (888) 416-8242
Service (888) 418-2774 (888) 418-2774

Reviews

(1,153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-State Nissan from DealerRater.

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Shaun Hall was a great salesman! My husband and I dont...

Shaun Hall was a great salesman! My husband and I dont like to be pushed or pestered and with Shaun's laid back approach we were a perfect fit. I would definately come back and buy a car again from Shaun. The dealership got good ratings because Shaun was positive and spoke highly about the dealership and the Nissan product. He is a very smart salesman and i hope Tri-State does what they can to keep a caliber person like Shaun on their team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

we had been looking for a new vehicle when we stopped at...

we had been looking for a new vehicle when we stopped at tri state Nissan, after looking for just a few moments salesman Steven Palmer approached us. He was very helpful answering our questions and during the test drive went over all the options,and functions of the vehicle. we decided we still wanted to check all our options for a new vehicle so during the next few weeks Steven kept in touch with us by email. Of all the dealerships we were at he was the only salesman who made sure we knew everything about the vehicle,made sure it was going to suit our needs and who kept in touch. We love our new Murano but this is one time i can say it was the salesman who sold us the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jojo and Cathy both made the car buying experience very...

Jojo and Cathy both made the car buying experience very easy. Both of them were very friendly and helpful. Paperwork was a breeze with Cathy's help and also Jojo was very knowledgable about the vehicle we bought. I would definetly recommend Tristate Nissan to those looking to buy a new or used car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jojo Catalano was the sales person that sold us out new...

Jojo Catalano was the sales person that sold us out new Nissan, Jojo was , honest, very professional, he did not pressure us, and he answered all of our questions I will recommend Tri Stae Nissan to my family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Troy was FANTASTIC!!!!! I told him what I wanted the...

Troy was FANTASTIC!!!!! I told him what I wanted the price I could afford and less than 30 minutes we sealed the deal! I would recommend Troy to anyone he really does the best he possibly can to make the customer happy! Thanks again Troy for all your hard work and allowing me into the car of my dreams I really appreciate it!! Thank you, Amber Collis

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This is the second time that after the deal was done that...

This is the second time that after the deal was done that I am HAPPY with the way things went. Troy worked hard to get us in the car for what we wanted to pay and came so close that we could not pass it up. Sheena did the same and we THANK THEM BOTH FOR THEIR GREAT WORK! THANK YOU FROM THE BOTTOM OF MY HEART! Rickey T Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Tri State Nissan is, by far, the friendliest car...

Tri State Nissan is, by far, the friendliest car dealership that I have ever dealt with. Both JoJo, and Cathy, did a fantastic job at explaining every aspect of the deal and went out of their way to make me as comfortable as possible during my vehicle purchase. I would most definitely do business there again and would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I spoke with Troy the day before to confirm the...

I spoke with Troy the day before to confirm the information he emailed to me regarding the price of a 2013 Nissan Juke, since the email he sent contained info on a 2012 NIssan Juke. He assured me that the price would be the same and included freight. When we arrived at the dealership, the price did not include freight and was about $1,500.00 more than what he quoted in the email. We continued with the sale only because the dealership was the only one in our area that had the car we wanted with the features we wanted. When we got to do the financing, we were given our credit scores and told what our payment amount would be. We questioned the interest rate and why we didn't qualify for the special financing. After Sheena reviewed our information she discovered that we did in fact qualify for the lowest interest rate and adjusted our paperwork promptly. I feeling that the dealership is deceptive and tried to cheat us. I will say that they did take about $300 off the extended warranty that we purchased to compensate for providing us the wrong price, but $300 doesn't compensate for $1500.00. The overall experience was bad, the worst I've had so far, and I would never recommend them to anyone looking for vehicle. Troy did say that he was new and used that to justify the error he made. I understand that with being new, you don't know everything, but $1,500.00 is a big mistake.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I came in looking for a reasonably priced, relatively...

I came in looking for a reasonably priced, relatively new, certified pre-owned vehicle. Troy showed me a couple of cars and he knew exactly what I was looking for! I left with everything I was looking for and I couldn't be happier! Troy and Jeremy helped me with my sale and financing and I was right at what I was able to pay! Thank you to everyone who helped me at this dealership! I would recommend anyone looking for a new or certified pre owned vehicle come here!!! They are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I'm so glad I went to Tri-State!! Steven Palmer was...

I'm so glad I went to Tri-State!! Steven Palmer was the best salesman there to work with and definitely made the experience a pleasant one!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.