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Reed Buick GMC

(334 reviews)

Reviews

(334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Reed Buick GMC from DealerRater.

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Clint and Richard always treat the customer like they are

Clint and Richard always treat the customer like they are family. They find ways to save you money and get you back on the road.

Clint and Richard always treat the customer like they are

Clint and Richard always treat the customer like they are family. They find ways to save you money and get you back on the road.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Awesome service.

Awesome service. I've bought 2 cars and have have excellent service on both. I would recommend them to anyone.

Awesome service.

Awesome service. I've bought 2 cars and have have excellent service on both. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Everyone we came into contact with was phenomenal!

Everyone we came into contact with was phenomenal! They were honest, informed and helpful! Great customer service! I will definitely buy again from this dealership!

Everyone we came into contact with was phenomenal!

Everyone we came into contact with was phenomenal! They were honest, informed and helpful! Great customer service! I will definitely buy again from this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Reed Buick GMC, INC. and we hope to see you again.

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OUR EXPERIENCE WITH TYLER AT RANDY REED WAS REALLY GREAT.

OUR EXPERIENCE WITH TYLER AT RANDY REED WAS REALLY GREAT. HE WAS EXCELLENT AND VERY HELPFUL TO US IN GETTING A 2026 NEW BUICK ENCLAVE ORDERED.

OUR EXPERIENCE WITH TYLER AT RANDY REED WAS REALLY GREAT.

OUR EXPERIENCE WITH TYLER AT RANDY REED WAS REALLY GREAT. HE WAS EXCELLENT AND VERY HELPFUL TO US IN GETTING A 2026 NEW BUICK ENCLAVE ORDERED.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Billie, we're happy you found our staff to be so supportive during your experience here at Reed Buick GMC, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!

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I was in the market for a new car.

I was in the market for a new car. The dealership had the best customer service and prices in the entire area. Nobody there works on commission and it is veteran owned. There was no motivation to upsell the customer and I felt welcomed and comfortable the entire time.They honored pre-tariff prices and I was in and out of there with a new car in 30 minutes. In all my years, I have never experienced such a fast, efficient, honest way of doing business… Particularly in the car industry! See Moises! He’s a king!

I was in the market for a new car.

I was in the market for a new car. The dealership had the best customer service and prices in the entire area. Nobody there works on commission and it is veteran owned. There was no motivation to upsell the customer and I felt welcomed and comfortable the entire time.They honored pre-tariff prices and I was in and out of there with a new car in 30 minutes. In all my years, I have never experienced such a fast, efficient, honest way of doing business… Particularly in the car industry! See Moises! He’s a king!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I was in the market for a new car.

I was in the market for a new car. The dealership had the best customer service and prices in the entire area. Nobody there works on commission and it is veteran owned. There was no motivation to upsell the customer and I felt welcomed and comfortable the entire time.They honored pre-tariff prices and I was in and out of there with a new car in 30 minutes. In all my years, I have never experienced such a fast, efficient, honest way of doing business? Particularly in the car industry! See Moises! He?s a king!

I was in the market for a new car.

I was in the market for a new car. The dealership had the best customer service and prices in the entire area. Nobody there works on commission and it is veteran owned. There was no motivation to upsell the customer and I felt welcomed and comfortable the entire time.They honored pre-tariff prices and I was in and out of there with a new car in 30 minutes. In all my years, I have never experienced such a fast, efficient, honest way of doing business? Particularly in the car industry! See Moises! He?s a king!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I recently traded in my 2023 GMC Terrain Denali with less

I recently traded in my 2023 GMC Terrain Denali with less than 20,000 miles at Reed GMC. Before going in, I used Kelley Blue Book to get an estimated trade-in value of $26,000 and sent that estimate to the dealership ahead of time. When the sales team did their initial review, they offered me a trade-in value that was $3,000 less than my loan payoff. I showed the salesperson the KBB value, and he seemed confused, saying no one had reached out to me—even though he could see multiple records showing the sales team had tried to contact me. In the end, they didn’t honor the full trade-in value and left me with a $600 balance on the payoff, which they rolled into the cost of my new vehicle. A few days later, I checked their used inventory and saw my old Terrain listed for $37,000—more than $11,000 over what they gave me for it. That kind of markup is just ridiculous. For anyone looking at that vehicle, the stock number is G240741A—please don’t overpay by more than $11K for a used vehicle. This is now my third vehicle from this dealership, and unfortunately, it’ll be my last. You’d think loyalty and transparency would count for something—especially with returning customers. I do really love the new truck I purchased, but the deal could’ve been much better had the process been more upfront. That said, Roger in finance was great—super helpful and professional. He was the bright spot in the whole experience.

I recently traded in my 2023 GMC Terrain Denali with less

I recently traded in my 2023 GMC Terrain Denali with less than 20,000 miles at Reed GMC. Before going in, I used Kelley Blue Book to get an estimated trade-in value of $26,000 and sent that estimate to the dealership ahead of time. When the sales team did their initial review, they offered me a trade-in value that was $3,000 less than my loan payoff. I showed the salesperson the KBB value, and he seemed confused, saying no one had reached out to me—even though he could see multiple records showing the sales team had tried to contact me. In the end, they didn’t honor the full trade-in value and left me with a $600 balance on the payoff, which they rolled into the cost of my new vehicle. A few days later, I checked their used inventory and saw my old Terrain listed for $37,000—more than $11,000 over what they gave me for it. That kind of markup is just ridiculous. For anyone looking at that vehicle, the stock number is G240741A—please don’t overpay by more than $11K for a used vehicle. This is now my third vehicle from this dealership, and unfortunately, it’ll be my last. You’d think loyalty and transparency would count for something—especially with returning customers. I do really love the new truck I purchased, but the deal could’ve been much better had the process been more upfront. That said, Roger in finance was great—super helpful and professional. He was the bright spot in the whole experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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My experience was amazing.

My experience was amazing. As a woman, I was skeptical about going into the dealership by myself, but everyone was so nice—from the receptionist to the car salesman, Joseph, and the finance manager. Joseph was incredibly helpful; he checked in with me every step of the way. I should mention that no one pressured me at all. I ended up getting a really fair price for my 2025 Buick Envista.

My experience was amazing.

My experience was amazing. As a woman, I was skeptical about going into the dealership by myself, but everyone was so nice—from the receptionist to the car salesman, Joseph, and the finance manager. Joseph was incredibly helpful; he checked in with me every step of the way. I should mention that no one pressured me at all. I ended up getting a really fair price for my 2025 Buick Envista.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Not good 4 trips and 10 hours lie after lie I was

Not good 4 trips and 10 hours lie after lie I was surprised I had always had good dealings with them

Not good 4 trips and 10 hours lie after lie I was

Not good 4 trips and 10 hours lie after lie I was surprised I had always had good dealings with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Moses and Jose did an excellent job -great customer

Moses and Jose did an excellent job -great customer service! I would by a car here again in the future.

Moses and Jose did an excellent job -great customer

Moses and Jose did an excellent job -great customer service! I would by a car here again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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