KC Summers Auto Group

We have always had a great experience buying a new vehicle at KC Summers Buick GMC. Yesterday was the best customer experience we have ever had at any dealership in all the years we have been buying vehicles. It was honestly all because of our sales person, Patrick Tingley. Patrick is such a knowledgeable and personable young man that he made us comfortable from the moment we met him and gave us a very relaxed, enjoyable experience. He is a very very transparent salesperson, works to get you the best deal and never ever pushed or rushed us into a decision on purchasing a vehicle. He was willing to proceed however we wanted by taking a small deposit to hold the truck, telling us to take our time and if we wanted to look around more or think about the purchase or, which we ultimately did, purchase the truck and he would make sure that everything was done that day even right up to closing. What a pleasant truck buying experience and we can’t thank Patrick enough!

Contacted the dealership with a question, spoke with someone and never heard back. Got an auto email and shared i was waiting on a reply but never got one from the original contact or the email.

Brought my truck in for a routine oil change—nothing special. When I got it back, I noticed a trim piece beneath the steering column had been left off. Not a huge deal, mistakes happen. I brought it back and politely pointed it out. The response? “I don’t have anyone to look at it. Bring it back another time.” So I did. I rearranged my schedule and took time off work to come back. This time, I was told that GM wouldn’t approve fixing it unless the part was broken. Not missing. Not reinstalled incorrectly. Just broken. Apparently, restoring something to the condition it was in before their techs touched it is beyond their responsibility. Out of curiosity, I called another dealership. They had no issue addressing the problem—because they understand how customer service is supposed to work. That leaves me with three possible conclusions about the person I dealt with: He’s lazy and unwilling to take ownership. He’s uninformed and unqualified. Or he’s lying to customers to avoid doing his job. None of these options instill confidence. All of them guarantee I won’t be back.

Requested information from KC Summers. Both online and by phone. Received no answers, no call back or email.

Very dishonest people. If you drive more than a few minutes to get there, then they think that you’re invested in the car and will lowball you in the trade in and refuse to negotiate. They are very kind over the phone to get you there.

I have bought many Toyota here and always am treated exceptionally well. I refer all my friends and family.

Braxton was professional, kind and attentive! Ask for him! The best car buying experience EVER!

We purchased our 1st car from Quentin at the Nissan store. It was actually a Hyundai but never the less it was a great experience. We recently took it in for a warranty repair and the experience was also great. Scott in service made it very easy and made sure we knew what was going on with our claim. It is truly hard to find a dealership that is not just about the sale, but we have found very honest people at KC Summers. 5 stars from us. Thanks

Very pleased with this dealer! Would recommend to others for sure! Very informative on warranty and rates

Amazing People!, I was on my way to a ash spreading memorial for my father in law from Shorewood Illinois to Cartersville about 320 miles. I was driving my less the two week old Audi e-Tron. Thinking getting power was as easy as getting fuel. Not the case. With less than two miles till dead. I was able to locate a charging station at KC Summers Nissan. I arrive 5 minutes till close on a Saturday afternoon. I realized after plugging in, the charge was going to take at least 4 hours till 80%. Knowing I had a situation on my hands and another 130 plus mile to travel. Pat Renfro and staff offered a loner at no charge? I was blown away because this doesn't happen where I'm from. Being a business owner for over 30 years myself, I realized businesses with trust and integrity still exist in America. Hat's off to you guys. I would recommend you people to everyone I know.