Reviews
Write a reviewGreat Dealership
Such a friendly staff! Love doing business with KC Summers Toyota!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Phil and Brenda, We appreciate you taking time to leave us a great review! We are pleased to hear our service team did a great job in assisting you with your repair. If there is anything else we can do for you please don't hesitate to give us a call. KC Summers Toyota Buick GMC Hyundai Team
Our Experience Buying from K.C. Summers Toyota
Starting with our first contact with sales personnel and on through the presentation of all of the cars many features and the understanding of our needs, we were impressed and completely pleased with the help and professional manner exhibited by the key personnel at this dealership. We will definitely go back to Summers for our next car purchase and heartily recommend others to visit Summers for their next new or used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Richard, Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again!
Very happy customer
The buying experience was the best I have ever had. Garrett made the process seamless. I was 300 miles away and they sent a car to pick me up so I didn't have to ride the bus. I bought a used car and they checked it out bumper to bumper and fix the few things that they found. It is like new. I can't be more pleased. Thanks again Garrett and KC Summers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeff White and KC Summers treated me like royalty.
I flew to Illinois from San Diego *in the winter* to pick up a used Tundra and drive it back. Quite a commitment. Had Jeff White at KC Summers been anything but perfect, I could have lost a LOT of time and money. In fact, the opposite was true. Jeff went out of his way to be completely sure the experience was flawless- and he was successful. The truck had a minor scratch incurred on the lot the morning before pickup- very minor, I'd have NEVER noticed- it was a used vehicle, I'd have accepted it without question. But that was not good enough for Jeff- he made sure I was compensated for the silly scratch- and was generous and fair. I'd happily buy from Jeff sight unseen- a good guy, excellent dealership experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great buying experience
Great respect and interractions. Bought a minivan and all aspects of the transaction were handled well. Would recommend this dealer above all others I have used.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Illinois guy, Glad to hear it! Honored to help. We know there are many options out there but we want to excell. Drive safe, Keaton Summers
Hyundai Santa Fe purchase
I purchased a 2014 Hyundai Santa Fe from Cindy Boyer and it was a great experience. My wife and I could not have done this without her help. She gave us many options to choose from. The greatest thing she did was help us with our kids so that we could purchase this car. I can not say enough great things about Cindy and the dealership in general. I highly recommend Cindy and KC summers for all your vehicle needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful! Cindy truly is a joy to work with, and we couldn't go on without her.
love my new car!
I recently purchased a 2004 grand am gt from kc summers and I couldn't be happier. My experience was better than I had expected having dealt with some shady car dealerships in the past. The salesman who I personally dealt with, named Austin, was more than courteous and answered any questions that I had. I've never been treated better! I would recommend this dealership to anyone! Thanks again Austin and kc summers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic! "Courteous" is Austin's middle name! Actually it's Jaye... but he is still very courteous. If he doesn't know the answer to a question he will always find it. Thank you for the referral.
They have it all
Thrilled with the way I have been treated. I have been here all my life. No business is perfect, but if they are made aware of their faults they are quick to correct them. Their prices are just as good as anyone, but the service is incredible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great to here. Yes, please never hesitate to say something. We are also checking the prices almost daily to make sure we are competitive!
Exceptional Purchasing Experience
Recently located a 2014 Lexus CT200h at K.C. Summers Toyota in Mattoon. My initial phone inquiry led me to Mr. Tom Lawrence, an 18 year veteran in Sales. That call resulted in a 4 hr round trip to Mattoon for what I expected to be a routine trade-in experience. The old low-ball for your trade and stick to their highest number for dear life. I truly expected that I would be driving my trade home. Wrong, I drove home in the Lexus that I was interested in. Mr. Lawrence and every other employee that we came in contact with were very professional, courteous and seemed genuinely interested in making this purchase a pleasant one. I got a decent trade in value right out of the gate. That was a vast improvement over most all other Dealers that I have dealt with in the past few months. My wife couldn't be happier and Tom threw in a dinner at a very nice Mexican Restaurant. Actually led us there and got us seated before bidding us farewell. Class Act from start to finish. Also, Mike (Didn't catch the last name) in the Business office was able to get a better rate on the finance amount than our local Credit Union that I've dealt with for years. He was very efficient and professional and put my wife at ease. She really dislikes the way most dealers approach their customers. Get them in, get them out NEXT. None of that here, K.C. Summers of Mattoon Illinois is obviously doing it Right!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! We appreciate your business and enjoy your new Lexus.
would not go back
Very dishonest says one thing than changes the story
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are sorry you had a bed experience with us. If there is anything we can do to improve please let us know by calling 217-234-8863 and we will try to resolve any issues you may have had. Our goal is to ensure that every single customer has an excellent experience with us at KC Summers. Thank you.