Reviews
Write a reviewBerthed Glenwood Springs was amazing to work with!
Berthed Glenwood Springs was amazing to work with! When I didn’t think that I could get into any kind of vehicle, they got me into a great deal within two hours to boot! My sales person Josh Vanseters was great to work with. He had a great personality And knew what he was talking about. I would highly recommend visiting them for all of your future car needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Poor customer service .
Poor customer service ...take it or leave it attitude ...they tried to get me into a overpriced apr that was ridiculous ... Poor mechanical inspection on there vehicles ...they will lie to you
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service, everyone was very kind and sweet
Great service, everyone was very kind and sweet definitely worth going there. Nice people and great service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
wanted to buy a 2021 Honda Accord Sport SE from this
wanted to buy a 2021 Honda Accord Sport SE from this dealer. It has been on their lot for 191 days per their listing. the price was $24,391 USD. VIN 1HGCV1F46MA121485. I offered $22,000 cash plus tax and license, and was turned down lol the manager said he could take it to another lot and sell it quickly. Their customer service is less than good. good luck selling at that price, since it has been listed for 191 days.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Feel so wronged and hussled for over almost $1,000.
Feel so wronged and hussled for over almost $1,000. Took our vehicle in for a broken A/C. They advised that a condenser was punctured and needed replacement and that should fix the issue. We picked the vehicle up and the lady said it's all fixed but the A/C should take a minute to kick in but it's working. Had a quick drive and it never blew cold but it was also towards end of Friday business so just drove home. Monday brought the vehicle back as it was definitely still blowing hot air. They advised they'll check it out again. A week later, get a call that they further more thoroughly diagnosed there is a punctured hose that is leaking air so that is why the A/C is not fixed however this is common in old cars but now an ADDITIONAL $2,200 repair. So, if this is common, why was this not assessed in the initial diagnostic when we came to a Jeep EXPERT to tell us what needed to be repaired to fix the A/C? Why would you not double check all related potential issues and talk a customer into a repair that wasn't going to fix the issue they came to you with. Now, out $900 for an unnecessary repair. Of course we would have never repaired it if the dialogue was we think this is the issue but of course we didn't FULLY DIAGNOSE THE ISSUE FROM THE START there could be something else. We would have to have just not repaired it, saved ourselves over $900 and the of course their words "understaffed staff's" time in fixing our vehicle. Feel beyond ripped off and sick about this waste of time, money, and level of service. My family members and I have been loyal Berthod customers for decades. Not only purchased so many vehicles as well as been loyal in many big service jobs. SO disheartening to have this outcome from a dealership we've trusted and been such good customers. Beyond disappointed this was our situation with no apologies or customer service in attempting to rectify this situation.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Disappointed and will never be a customer again
Very disappointing!!! Service department misled us about time it would take to diagnose. We were told 1.5 hours and 4.5 hours later learned a wire under drivers seat came unclipped. Pretty sad customer service and knowledge of the vehicles. Followed up with a phone call as the manager seemed to be too busy to speak with me in person and as we left we were told he should be back from lunch break anytime. I will sell vehicle to never deal with these losers again.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
This company is one of the best companies I've ever dealt
This company is one of the best companies I've ever dealt with They are always welcoming they make me feel like family And they listen to what you want in a car I will definitely do business with them in the future I love my new car!!!!
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Bought 2 vehicles from Charley Taylor.
Bought 2 vehicles from Charley Taylor. He helped me pick out just the right vehicle for me. I bought a Jeep Wrangler in 2011 and it has been the Best Buy ever.
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- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I found Berthod Motors Jeep sales staff to be attentive,
I found Berthod Motors Jeep sales staff to be attentive, affable, knowledgeable, resourceful . . . The next time I’m on the hunt for a new vehicle I will not hesitate to revisit. Thank you Jenna & Jill!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hail to Berthod Motors
In all the years I have bought cars. This by far was the best experience from start to finish. My Salesperson was professional and nice. Very easy to work with. Love working with the Ladies at Berthod. It literally took 2 hours to get me into my 2017 Volvo S60 Turbo. I traded my car and got a trade in value that helped to get me into the most awesome Volvo. I will recommend to friends and family for sure.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase