Reviews
Write a reviewReached out to the dealer to discuss our interest in a new jeep. Having never owned a Jeep previously, I discussed how our vehicle would be used and was guided towards the purchase of a Jeep Wrangler Sport S. After further researching this vehicle, comparing pricing and options with other dealers, we decided to go with Trinity. They gave us a great price, no gimmicks, and took the time to go over the features that a new Jeep owner would want to know about. Thank you to Todd, Lucas, and Joee; it was such a smooth and low-stress process! We love our new Jeep and could not be happier!
Reached out to the dealer to discuss our interest in a new jeep. Having never owned a Jeep previously, I discussed how our vehicle would be used and was guided towards the purchase of a Jeep Wrangler Sport S. After further researching this vehicle, comparing pricing and options with other dealers, we decided to go with Trinity. They gave us a great price, no gimmicks, and took the time to go over the features that a new Jeep owner would want to know about. Thank you to Todd, Lucas, and Joee; it was such a smooth and low-stress process! We love our new Jeep and could not be happier!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are honored you took the time to leave us a five-star review, Brittany. It brings us joy to learn that our Sales Team made sure you had a smooth buying experience. Thank you for choosing Trinity Chrysler Dodge Jeep Ram and enjoy your Jeep Wrangler Sport S. Take care.
2017 Jeep Wrangler jku. Had check engine light on and automatic transmission wouldn’t shift. They diagnosed it as a tipm issue, they stated we can’t find one to fix your jeep. So I picked my jeep up. So I started calling around, found one in Springfield at landmark dodge jeep in stock. I called trinity and told them I found one literally 30 min away from Taylorville at landmark. I heard “well our parts person said there wasn’t any locally”. Really!! one day later I found one plus I found another one in Mattoon and landmark is fixing my jeep tomorrow. I wouldn’t waste your time with this place. Considering they also had my jeep for 2 1/2 weeks.
2017 Jeep Wrangler jku. Had check engine light on and automatic transmission wouldn’t shift. They diagnosed it as a tipm issue, they stated we can’t find one to fix your jeep. So I picked my jeep up. So I started calling around, found one in Springfield at landmark dodge jeep in stock. I called trinity and told them I found one literally 30 min away from Taylorville at landmark. I heard “well our parts person said there wasn’t any locally”. Really!! one day later I found one plus I found another one in Mattoon and landmark is fixing my jeep tomorrow. I wouldn’t waste your time with this place. Considering they also had my jeep for 2 1/2 weeks.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, Thank you for taking the time to provide us with your feedback. We take our customer feedback very seriously and would love the opportunity to speak with you about your recent 2017 Jeep Wrangler service visit and communication with our Service Department. Can you please reach out to me using one of my contact methods below at your earliest convenience so we can discuss this further? Thank you. Todd Cantrell General Manager Trinity Chrysler Dodge Jeep RAM [email protected] 1-833-319-5419
Aaron did an amazing job helping with my new car! Informative, fast and great service!!! Everything went really smooth! He did all the work for me! It took no time!!!
Aaron did an amazing job helping with my new car! Informative, fast and great service!!! Everything went really smooth! He did all the work for me! It took no time!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying a car is not stressful at Trinity and Aaron Lane is the best !!
Buying a car is not stressful at Trinity and Aaron Lane is the best !!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I worked with Chris S. and he was great to deal with. Good price and trade in value and we didn?t have to beat each other up about it. I will recommend Chris and Trinity to family and friends.
I worked with Chris S. and he was great to deal with. Good price and trade in value and we didn?t have to beat each other up about it. I will recommend Chris and Trinity to family and friends.
- Customer service
- —
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Early spring of last year I purchased a brand new Jeep Rubicon and could not be more than happy! The service was not only excellent but respectful and they'll make sure you're not disappointed!
Early spring of last year I purchased a brand new Jeep Rubicon and could not be more than happy! The service was not only excellent but respectful and they'll make sure you're not disappointed!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The sales staff is wonderful and knowledgeable about the vehicles purchased. Financing was a very easy process. Services that were performed on my vehicle were done in a timely manner and my vehicle was brought back to me quickly.
The sales staff is wonderful and knowledgeable about the vehicles purchased. Financing was a very easy process. Services that were performed on my vehicle were done in a timely manner and my vehicle was brought back to me quickly.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I have purchased multiple vehicles from Trinity for the past 13 years. I can not express how wonderful they are to buy from and the after purchase care is just as great!
I have purchased multiple vehicles from Trinity for the past 13 years. I can not express how wonderful they are to buy from and the after purchase care is just as great!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I found Trinity online. I was nervous dealing with a new dealership, considering I've always bought in my hometown from the same dealership. Taylorville was a little bit of a trip from Bloomington, but I have to say, I will make that drive again for my next purchase. The saleswoman was so friendly and so helpful. She had us in and out quickly and we got exactly what we wanted! Thank you Trinity! Great doing business with you!
I found Trinity online. I was nervous dealing with a new dealership, considering I've always bought in my hometown from the same dealership. Taylorville was a little bit of a trip from Bloomington, but I have to say, I will make that drive again for my next purchase. The saleswoman was so friendly and so helpful. She had us in and out quickly and we got exactly what we wanted! Thank you Trinity! Great doing business with you!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I drove an hour to check out a Wrangler that was in a limited color. The initial salesman was very personable and knowledgeable about the cars . When it came time to seal the deal I was presented with what I think was a very insulting offer. It is very easy these days to find the values of your trade in and the selling price of new vehicles. When I turned the initial deal down ,the sales manager came in and increased my trade in value by a small amount,still thousands of dollars below the value. After I again turned it down ,he launched into an insulting speech about how my truck was not worth any more,remember the internet pricing sites. It was obvious we weren't getting anything done. So I left . ,5 minutes later he called trying to get me to come back. I didn't and got good deal elsewhere. I don't mind dealers making a profit but I do mind my time being wasted and treated with disrespect.
I drove an hour to check out a Wrangler that was in a limited color. The initial salesman was very personable and knowledgeable about the cars . When it came time to seal the deal I was presented with what I think was a very insulting offer. It is very easy these days to find the values of your trade in and the selling price of new vehicles. When I turned the initial deal down ,the sales manager came in and increased my trade in value by a small amount,still thousands of dollars below the value. After I again turned it down ,he launched into an insulting speech about how my truck was not worth any more,remember the internet pricing sites. It was obvious we weren't getting anything done. So I left . ,5 minutes later he called trying to get me to come back. I didn't and got good deal elsewhere. I don't mind dealers making a profit but I do mind my time being wasted and treated with disrespect.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car