Stoops Buick GMC

We needed a truck to replace ours after tornado damage, Chuck was understanding and great to work with. We were happy with our experience and would highly recommend.

The leasing process for our 2019 Buick Envision was a very easy and smooth process. Bob Barker did a 110 % presentation of our new vehicle. Bob explained all of the features of the Envision to my wife who is a blonde, he should receive an award for that function. Another positive item is your great Service Dept.

We purchased a GMC Terrain. Every one at the dealership was very helpful. On a rainy day, our first dealings with Stoops was enjoyable. We met several of the employees that we would be dealing with. Our salesman went out in the rain and brought a vehicle to us. It was time well spent.

Searching for a new truck, I visited 6 different dealerships between 4 different Manufacturers. Once I found Stoops, I need look no further. I found the truck I wanted, and they helped me with a decent trade-in allowance.

This place has made everything easy and quick when it came to buying a car. This would be my fourth time buying one from a different establishment. I have to say this was the best experience I've had. Friendly, knowledgeable, and overall best prices on anything you'd like. I'm definitely going back and recommending this place to anyone I know.

We inherited a 2007 Buick LaCrosse CX (61,000 miles) from my mother who drove it very little. Since the car sat unused for quite some time, tires needed air before it could be driven, which I did prior to taking it in for service and inspection. When I retrieved the car, I did not immediately notice a tire lug cover was missing. I am very confident I would have noticed this absence when pumping the tires prior to taking it in, so I am reasonably sure it was left off. I was able to purchase this item for $106 and learned the importance of checking the car thoroughly prior to leaving and picking up in the future...

Very helpful and whenever my car needed work the dealership let me use one of theirs, they even helped to move the car seats! I have recommended this dealer to my family.

April 18, 2019 ~~ 9:15 a.m. ~~ Service at Stoops Buick in Plainfield, Indiana: I found the "Service Experience" at Stoops Buick to be Excellent!! Central to this experience was Cristie Stocking (Service Department). She was: 1. Friendly; 2. Competent; 3. Was Excellent at explaining what needed to be done in removing the Locked Lug-nuts which had been put on backwards and the key had been lost ~~ totally botched by a phantom "Lug-Nut!!"; 4. And she gave me quality advice on further service for the car which Stoops Buick offered. (She reminded me of the quality employees I worked with at American States Insurance for 39 years in Indianapolis.) She is a winner!! I also found the Stoops Dealership, at large, to be extremely well organized. The facility was also flawlessly clean ~~ that takes extremely high standards and genuine effort. I am not sure a car dealership could be of much higher quality ~~ every action I observed seemed to be well thought out and well executed! I was impressed. The work which was performed on my 2016 Buick Regal was done with amazing speed ~~ as the task at hand was no simple issue ~~ Locking Lug-nuts had been put on backwards and the key had been lost in the sea of leased cars at Enterprise. (I was unsure how removing those Locked Lug-nuts could be done ~~ but I was sure with the hundreds of cars that Stoops and The Buick Corporation service each year ~~ there had to be a procedure to remove the Locked Lug-nuts. (I am not sure who the person in the service bay was, but he or she also deserves special recognition ~~ he or she worked quickly and performed high quality work!!!!!) I am still amazed how quickly the work was accomplished!!!!! I would also like to recognize the gentlemen in the parts department. I related to their perception of what my car needed ~~ I had really "Good Vibes" from them. The guys know their jobs well and related some rather fascinating information about their experience, and that of the Stoops Dealership. I like those guys!!! Generally speaking I found the experience at Stoops to be a high quality encounter during this Easter Week of 2019. Thanks again to Cristie Stocking for being the excellent gateway for my service experience at Stoops Buick. She is a winner! Blessings to all at Stoops on this Holy Easter Week!! (Thanks to the Lord for a quality experience in the auto industry!!!!!) Charles Robert Hine

Best service from the best team. Always willing to go the extra inch, for their customers.

Excellent service and staff. Short waiting period.. Very satisfied.