Reviews
I posted a raving review a year ago when we purchased our
I posted a raving review a year ago when we purchased our new vehicle. Now, after taking the vehicle in for our Ziebart Gold Shield maintenance, I found out that it is not actually the Gold Shield rust protection, but an appearance package for the Diamond Paint protection. When I called my salesman and the finance resource about this, they were quick to ignore what they led my wife to believe and pointed to a flyer I initialed during the frenzy of paperwork. The itemized bill of sale says Ziebart Gold Shield, and the flyer I initialed said appearance package. Digging deeper into this, I find that the rust protection with the diamond paint protection is actually less expensive than the package I purchased with my vehicle (even though I was told it was discounted through the dealer). After having discussed this with the dealership, I didn't get a phone call, just an email saying they can't/won't do anything to make it right. No concern for customer satisfaction or a desire to create return clients.
I posted a raving review a year ago when we purchased our
I posted a raving review a year ago when we purchased our new vehicle. Now, after taking the vehicle in for our Ziebart Gold Shield maintenance, I found out that it is not actually the Gold Shield rust protection, but an appearance package for the Diamond Paint protection. When I called my salesman and the finance resource about this, they were quick to ignore what they led my wife to believe and pointed to a flyer I initialed during the frenzy of paperwork. The itemized bill of sale says Ziebart Gold Shield, and the flyer I initialed said appearance package. Digging deeper into this, I find that the rust protection with the diamond paint protection is actually less expensive than the package I purchased with my vehicle (even though I was told it was discounted through the dealer). After having discussed this with the dealership, I didn't get a phone call, just an email saying they can't/won't do anything to make it right. No concern for customer satisfaction or a desire to create return clients.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Andy Mohr Ford has been my primary dealership since 1909.
Andy Mohr Ford has been my primary dealership since 1909. I have always relied on them to do an exceptional job on my trucks. They have always taken care of me in every way. They are great in every way!!!!
Andy Mohr Ford has been my primary dealership since 1909.
Andy Mohr Ford has been my primary dealership since 1909. I have always relied on them to do an exceptional job on my trucks. They have always taken care of me in every way. They are great in every way!!!!
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much!
Corey was excellent and I love my new Ford Raptor!
Corey was excellent and I love my new Ford Raptor! Ray did a great job on the financial side. The process was seamless and both have followed up already as well.
Corey was excellent and I love my new Ford Raptor!
Corey was excellent and I love my new Ford Raptor! Ray did a great job on the financial side. The process was seamless and both have followed up already as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Raptor, Brad! Thanks so much for taking the time to share your experience with Corey and Ray!
They had plenty of trucks that I wanted to look at.
They had plenty of trucks that I wanted to look at. Corey at sales was terrific and the purchase was pretty quick and seamless. Plus the dealership itself was immaculate. I was extremely impressed with Andy Mohr Ford in Plainfield, Indiana
They had plenty of trucks that I wanted to look at.
They had plenty of trucks that I wanted to look at. Corey at sales was terrific and the purchase was pretty quick and seamless. Plus the dealership itself was immaculate. I was extremely impressed with Andy Mohr Ford in Plainfield, Indiana
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate your kind words, Brad! Thank you very much!
Pre-Sale was great, customer service after sale was
Pre-Sale was great, customer service after sale was Horrible! Won’t be buying anymore vehicles from Andy Mohr Ford
Pre-Sale was great, customer service after sale was
Pre-Sale was great, customer service after sale was Horrible! Won’t be buying anymore vehicles from Andy Mohr Ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I've purchased cars from Andy Mohr since 2016.
I've purchased cars from Andy Mohr since 2016. As a parent, when my daughter was ready to purchase a car, of course we went to Andy. It's a non-pressure environment. Jose is a great salesman.
I've purchased cars from Andy Mohr since 2016.
I've purchased cars from Andy Mohr since 2016. As a parent, when my daughter was ready to purchase a car, of course we went to Andy. It's a non-pressure environment. Jose is a great salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate your loyalty, Nancy! Thank you for choosing to work with us for the last decade, and we hope that your daughter is enjoying her new vehicle!
Salesman Corey and finance manager Babu both wonderful to
Salesman Corey and finance manager Babu both wonderful to work with! Friendly and informative! Highly recommend working with the 2 of them, great experience especially in comparison to the other two dealerships I’ve bought vehicles at in the past!
Salesman Corey and finance manager Babu both wonderful to
Salesman Corey and finance manager Babu both wonderful to work with! Friendly and informative! Highly recommend working with the 2 of them, great experience especially in comparison to the other two dealerships I’ve bought vehicles at in the past!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate your kind words, Beth! Thank you so much!
I had my 2022 F450 serviced there last week.
I had my 2022 F450 serviced there last week. They were on time and very fast. Thanks for the quick service!!
I had my 2022 F450 serviced there last week.
I had my 2022 F450 serviced there last week. They were on time and very fast. Thanks for the quick service!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear that everything went so well, Mark! Thank you very much!
Tried working with another dealership to buy a truck and
Tried working with another dealership to buy a truck and they took from 9am and still didnt get back with me. So I called Andy Mohr and got ahold of Daniel, I was leaving in my new truck within hours. Dylan Watson the finance manager was awesome as well
Tried working with another dealership to buy a truck and
Tried working with another dealership to buy a truck and they took from 9am and still didnt get back with me. So I called Andy Mohr and got ahold of Daniel, I was leaving in my new truck within hours. Dylan Watson the finance manager was awesome as well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad that we were able to assist in a timely fashion, James! Thanks so much for sharing your experience, and congratulations on your new truck!
Beware the slimy fiancé guys.
Beware the slimy fiancé guys. Don’t settle for their APR go to your local bank or credit union. If they try “the law requires we charge for doc fees and anti theft” their lying
Beware the slimy fiancé guys.
Beware the slimy fiancé guys. Don’t settle for their APR go to your local bank or credit union. If they try “the law requires we charge for doc fees and anti theft” their lying
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
