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Westown Ford Lincoln

(1,704 reviews)
Visit Westown Ford Lincoln
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–5:00pm
Tuesday 8:00am–7:00pm 7:00am–5:00pm
Wednesday 8:00am–7:00pm 7:00am–5:00pm
Thursday 8:00am–7:00pm 7:00am–5:00pm
Friday 8:00am–7:00pm 7:00am–5:00pm
Saturday 8:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (217) 408-2413 (217) 408-2413
Used (217) 408-0059 (217) 408-0059
Service (217) 408-0061 (217) 408-0061

Reviews

(1,704 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westown Ford Lincoln from DealerRater.

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Super easy to talk to and deal with.

Super easy to talk to and deal with. Enjoyable to buy our car. Thank you all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The service department was on time and provided a shuttle

The service department was on time and provided a shuttle to where I needed to be. When I returned the car was ready to go. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was very nice and helpful.

Everyone was very nice and helpful. Corey wasn't pushy at all and let us make our own decisions without trying to persuade us a certain way. The kids loved the friendly staff and popcorn and the youngest so far still sleeps with her bear.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great and very efficient.

Great and very efficient. The customer service was great and the wait for my vehicle wasn't long at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have purchased most of my vehicles from Westtown and

I have purchased most of my vehicles from Westtown and have been treated very well. Same with the service department. Would recommend Westtown to anyone looking for a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

When I checked in the service department, I explained

When I checked in the service department, I explained that I needed to be at a doctor's appointment at a certain time, I was ensured that it shouldn't be a problem, but if it was,I would have transport to and from doctor's office. The work was finished ahead of appointment, and I was told I had reward points to use for payment. I appreciate the great service and kindness!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Highly recommend Westown Ford from purchasing a vehicle and reliable,professional, courteous service department! Jeremy Kaufman is one of the best,keeps you informed and also makes you aware of reward points that can be used. Always feel appreciated as a customer! Thank you Westown Ford employees!

Friendly prompt and professional service was provided at

Friendly prompt and professional service was provided at my convenience . Very knowledgeable and responsive to my needs .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service What else is there to say Ok, great coffee

Great service What else is there to say Ok, great coffee but no cookies Hi

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

good experience Vicki found a vehicle that met my

good experience Vicki found a vehicle that met my requirements and I feel like I received a fair trade in. Cierra was very good on completing the paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Staff was prepared with information.

Staff was prepared with information. Had the car at the showroom door when we arrived. We accepted terms and returned the following morning to complete the purchase. Paperwork was heavy, but prepared and executed quickly and thoroughly, including our April tag that was due. Everyone in the office and around us were kind and personable. Special thanks to Nick Xamis, a true friend and special man.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.