S&K Buick GMC

Bad experience for my car having error message. Charged 500.00 for 44 min job. Was not advised car was being repaired all day until I called and they said do you want me to fix it? Yes fix it and they called me back in 44 minutes and said it was finished ar a charge of over $700.00. Called dealership and no call back.

Good overall. Quiet waiting room. Not sure if the snak bsr should have had sodas, but the water was good enough. Everyone was polite and answered all of my questions.

Buyer Beware! Run From This Dealer I made the mistake of buying a used car online from this dealer. In my opinion they lied about the condition, doing any type of inspection, and have not lived up to any of their promises in 6 months, not a single offer of help. The car they sold me didn’t even have working seatbelts in all seats. I think this may even be illegal to sell a car like that. Their answer to me was that I should call some junkyards to find replacement seatbelts. The rear brake light was not working, they told me to buy a new one and they would reimburse me, to date they have not. I asked if the car had rust, I was told many times no, the car in fact has rust. The rear doors leak when it rains. The gear shifter is so loose it feels like it will fall off, they told me this is normal. And of course, the air conditioning didn’t work. These are just the major problems they refuse to address. Jim Kroll, General Manager has said the problems would be addressed but none of them ever have been. I am not alone, don’t take my word for it, see other people who have had the same experience.

Took my vehicle in July 2024 for a vibration problem at a high speed. They said I needed new tires, breaks and rotors. Spent $1200 and replaced what they said needed because I was driving to Fl in the next couple weeks. My mileage was around 133,000 at the time. My vibration problem was fixed but that was due to my replacing the tires. After we got back from Fl my breaks started squeaking really bad the longer I drove it and used them. I called them back after that and ended up taking my vehicle back twice after that regarding the squeaking and both times they had my vehicle all day and then told me they couldn’t hear it and that if they couldn’t see anything wrong then nothing could be fixed. They didn’t try to change anything out to see if that was the problem. So the last time I called and complained was Oct 2024 because what’s the point when they tell me it’s normal and I’m without a vehicle another day. Here it is April 2025 and I can’t take the noise anymore. It’s bad when I use my breaks soft or hard. I ended up taking it to a different shop and he removed all 4 tires to look at everything. My front rotors already had new grooves in them from the new break pads having metal pieces showing and rubbing from only 8mo and 6000 miles put on my vehicle, which now I have to spend money to replace them all again in the front because they didn’t want to make the customer satisfied and try other alternatives. I sent a message to you guys yesterday and Janelle called me back. She had an attitude and shouldn’t have spoken to any customer like she was doing. You are in a customer service position, do better. She basically told me that the problems I came in with was the same problems I’m having now and that my driving and mileage was the cause. She wouldn’t take any responsibility for anything nor admitted they could’ve did anything different. So what I got from her is that every 6000 miles, which is every oil change, I should need to replace my rotors as well. That’s ridiculous and maybe she needs to better educate herself before talking to an ex customer. Good thing there is another Chevy dealer in town.

excellent experience all around- everyone was so nice and helpful. Highly recommend! Car was ready and the customer service along the way has been top notch.

Phil, my service writer is awesome, and the technicians are always very thorough. Efficient and convenient with a lovely waiting area with WiFi and delicious popcorn!!

This is our third car with S&K in Springfield Illinois. They are all professionals. From sales (Trenton) to financial (Forrest and Doug) we had a great experience . Just wish the paper work didn't take so long. 😉

Elijah Wills is one of the rudest people I could’ve encountered in that dealership. Fix your employees!

They are very good at sending out appointment verifications and reminders. My car was on the rack at the appointed and the service took a little over an hour, including the complimentary car wash.

Chris and the boys at S&K were super straight forward and easy to work with!