Reviews
Good work done afterall
After having had a big problem with the work done on our truck the first time, it was then fixed right the 2nd time I brought it in. Now it runs good and I hope it will continue to do so. At least Ford stood behind their work and paid for the work done right..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tires
Jackson Ford honored the price match guarantee on the tires I wanted. They were honest and provided excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great, friendly service
You guys were super fast and always friendly. We love working with Eric Courtney on purchasing vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Don't hesitate to call us if you ever need anything.
Great Experience
We can only give you people the absolute best recommendation for a place to look for a car. Don Bush very graciously pulled 4 or 5 vehicles inside for us to look at , His sales manager, Aaron, was also very much wanting to work with my wife and I in finding a replacement car to drive.. I have nothing but very good memories in dealing with these two real gentlemen. Unfortunately we had already found a better buy which they couldn't quite match as I told the lady who called today and asked about our trip.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Extremely friendly and curtious!
Kelly was great and wouldn't consider taking my business anywhere else, ever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great service
Fast and excellent service. I will definitely return for additional service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Painfree process
Came up from Tennessee to purchase a F150. Jackson offered a great deal over the internet, deal was made and when I showed up to pick up the new truck.....everything went smoothly and quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
DON'T KNOW WHAT THEY'RE DOING!
Had a simple window problem, clicks half way down. They ordered the part to fix it, try jamming it into place and then realize it was a part for a super duty, not an F150.. Second time they ordered the part, it was the SAME PART! Ordered it a third time, and it wasn't long enough. After 3 times tearing my door apart, trying to fix it, failing, and putting the door back together, I find out they put the door together wrong and the door won't open. After 3 times trying to fix the door locking mechanism, they just simply are buying a new door.. This is a 2015, brand new truck and they can't fix a simple door after 8 times in the service shop. Horrible place.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm so sorry to hear about your experience! I apologize for all the inconvenience this has caused you. My name is Dara Updegraff and I am our Customer Experience Manager. I would like to see what we can do to help you out in this situation. If you could please give me a call at 217-728-4366, I would greatly appreciate it!
Great service Wonderful dealership
I purchased my Ford F150 at Jackson's. I went to 3 different dealerships that day and Jackson's gave me the best deal. Their service center is second to none, it's the best. Rocky in the service center is very helpful he does a wonderful job! Thanks Jackson
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! We greatly appreciate your business, and thank you again for the review!
Great vehicle with great services/ team
I will start by saying that my 2008 Ford Taurus is d best vehicle so far. Have driven it for 7 yrs now, no problem, have gotten my money's worth tripple. The service crew are great and service excellent. Will definitely recommend them to anyone. Keep up d good work. Wish that Ford will be making family van.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Martin. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!