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Reviews
We appreciate the way we were given attention as soon as
We appreciate the way we were given attention as soon as we entered the facility. Katelyn, our Service Consultant, was not only attentive to our concerns but thoroughly explained and documented the inspection process for us. Throughout the time we waited for the inspection to be completed, she kept us updated. We also brought a second vehicle with us that we had a concern with. Even though we didn't have an appointment to have it inspected until the following week, Katelyn arranged to have it inspected also while we waited, and even scheduled for it to be repaired while we were there! We highly recommend the Beau Townsend Service Department!
We appreciate the way we were given attention as soon as
We appreciate the way we were given attention as soon as we entered the facility. Katelyn, our Service Consultant, was not only attentive to our concerns but thoroughly explained and documented the inspection process for us. Throughout the time we waited for the inspection to be completed, she kept us updated. We also brought a second vehicle with us that we had a concern with. Even though we didn't have an appointment to have it inspected until the following week, Katelyn arranged to have it inspected also while we waited, and even scheduled for it to be repaired while we were there! We highly recommend the Beau Townsend Service Department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It took longer than I thought it should to do a service.
It took longer than I thought it should to do a service. Also, I was promised a wash and inside front cleaning and that has never happened over three visits now. I don't thinks it's lack of manpower.
It took longer than I thought it should to do a service.
It took longer than I thought it should to do a service. Also, I was promised a wash and inside front cleaning and that has never happened over three visits now. I don't thinks it's lack of manpower.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Friendly, no pressure, answered all our questions, and
Friendly, no pressure, answered all our questions, and listens to customer. Service department professional and friendly.
Friendly, no pressure, answered all our questions, and
Friendly, no pressure, answered all our questions, and listens to customer. Service department professional and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a great experience buying a car at Beau Townsend
Always a great experience buying a car at Beau Townsend Ford. Jamie and Donovan were very professional and knowledgeable. Thank you guys for making the purchase of our new car as easy as possible. It was nice to spend the afternoon with you. We have bought our last 4 cars from Beau Townsend Ford and will continue to buy from them. Keep up the great work!!!!!
Always a great experience buying a car at Beau Townsend
Always a great experience buying a car at Beau Townsend Ford. Jamie and Donovan were very professional and knowledgeable. Thank you guys for making the purchase of our new car as easy as possible. It was nice to spend the afternoon with you. We have bought our last 4 cars from Beau Townsend Ford and will continue to buy from them. Keep up the great work!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eric and Mike made this purchase pleasant and seamless.
Eric and Mike made this purchase pleasant and seamless.I would buy another car from them.
Eric and Mike made this purchase pleasant and seamless.
Eric and Mike made this purchase pleasant and seamless.I would buy another car from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, great work done, great advisors, great
Great service, great work done, great advisors, great technicians, will definitely be coming back for any future services
Great service, great work done, great advisors, great
Great service, great work done, great advisors, great technicians, will definitely be coming back for any future services
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service experience exceeded my expectations.
The service experience exceeded my expectations. Took me home and used my points to pay for the service procedures
The service experience exceeded my expectations.
The service experience exceeded my expectations. Took me home and used my points to pay for the service procedures
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Please get a couple stools or chairs for the drop off /
Please get a couple stools or chairs for the drop off / service advisor area. I had to stand there for 30 minutes while they figured out if it was warranty and then correct the bill from $2400 to $50. I had just left PT for my foot and was not suppose to be doing that, now it hurts.
Please get a couple stools or chairs for the drop off /
Please get a couple stools or chairs for the drop off / service advisor area. I had to stand there for 30 minutes while they figured out if it was warranty and then correct the bill from $2400 to $50. I had just left PT for my foot and was not suppose to be doing that, now it hurts.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Clean and organized.
Clean and organized. Very helpful. Very knowledgeable. Very thorough. Easy to work with. Will buy again.
Clean and organized.
Clean and organized. Very helpful. Very knowledgeable. Very thorough. Easy to work with. Will buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Advisor and technician were polite and provided detailed
Advisor and technician were polite and provided detailed information on the problem and how to go about fixing jt
Advisor and technician were polite and provided detailed
Advisor and technician were polite and provided detailed information on the problem and how to go about fixing jt
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair