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2021 consumer dealer award
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2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,257 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Buick GMC West Chester from DealerRater.

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Top notch service!

We have been customers of Faulkner for a good many years. We buy our cars there and service them there. If we didn’t think they were excellent, we wouldn’t continue to deal with them.. Overall we think they are top notch, especially the service dept.and our service representative Leslie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Smooth sailing

We recently bought a Buick encore and I love my little car Both the salesman and the financial person were very professional helpful and knowledgeable. There is nothing negative I could say I would recommend Faulkner.!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New Transmission

It was great working with Bernie and Jack. They worked with the manufacturer directly on my behalf to get my transmission concerns resolved. My vehicle is running as good, if not better than the day I purchased it brand new. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Poor communication

Left car there night before. No call from service by noon. Called twice, and was told someone would call back. Needed ride back, that wasnt done either.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fast and competent

Setting my appointment was fast and easy. Drove my truck in and they were right there waiting for me. Service is quick and staff is very friendly. Thanks for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

4 thumbs down

Service was mediocre and subpar. It was clearly a rush job. The alignment is still off aft being told it was just an optical allusion.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

Everyone was helpful, courteous, and professional, from making my appointment to paying my bill. The gentleman who drove me on my shuttle was also very sweet! I would highly recommend Faulkner Buick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great dealership

Fast courteous service always!Have never had a negative experience here. They are careful to explain in detail whatever you need to know about your vehicle and maintenance. A bonus- the waiting room is spacious, clean and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

Enjoyed great service from start to finish. Perry was first rate in his attitude and experience. From choice of car to purchase, all made experience efficient, effective and joyful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Win win

Very friendly staff. I bought the truck I wanted at a fair price and they gave a fair price for my trade. Very knowledgeable staff, clean and inviting location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.