Reviews
Love the escape and my service
Thanks to John Carruthers and crew for my fantastic experience and I would recommend the dealership to my friends and family. Have a wonderful Holiday. Gina
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great!
Great people - good to work with. No problems encountered. Will go back again. Will recommend. Have used them since 2015 when I bought my car from them..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ford f150 service at chapman ford columbia pa
very pleased with the overall experience everyone was nice and effiecient
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Debra, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Best place to buy a Ford
Our family has purchased 6 new Fords from this dealership. Always friendly service, good deals and a knowledgeable staff. They will keep in touch to ensure that you are continuing to have a great Ford experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Not sure
I had been looking for a car for about 4-5 months. I saw that Chapman had a car that I wanted. I called them because they sent us a waiver for money off for a car purchase. I spoke with a very nice manager there, but when I went in I got put with a salesmen who was very disinterested in my business. He seemed to not know what car we were looking at even after I told him. And didn’t know anything about the vehicle. Ended up giving them a price I wanted and they said yes. Did a “full detail” but neglected to say that they only give 1/4 tank of gas on used cars. Overall wasn’t the best experience but they are one of the only dealerships in the area that still haggles.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
New car
Great experience, Friendly environment and my salesman was very knowledgeable and listened to what I had to say, went above and beyond for me. Wouldn’t use anyone else!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
07 Mustang GT convertible
Appointment was a good experience and work was completed in a timely manner. Everyone was very courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Henry, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
2017 Explorer Platinum
Once again, Jim, the service manager and his department rise to the occasion and go above and beyond any expectations. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service Satisfaction
My service advisor Dean is very thorough and provides excellent explanation of services provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Experience Buying our Ford Escape Titanium
The entire team at Chapman made this one of the best car-buying experiences we've been through. The test drive, price negotiations, trade-in negotiations, title and insurance transfer, and documentation completion processes all were handled very professionally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase