Reviews
Very easy to deal with had a good time buying from
Very easy to deal with had a good time buying from Germain Ford was offered water or coffie
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Germain Ford of Columbus, we are always thankful for positive feedback from our customers. Thank you, Ellie!
Enjoyed working with Torrey.
Enjoyed working with Torrey.. He explained what my car needs in addition to an oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted Torrey could provide expertise that accommodated your needs! Thank you for choosing Germain Ford of Columbus. Until next time!
Terrible, Josh didn't seem to know anything that was
Terrible, Josh didn't seem to know anything that was going on. I had to text first to get any kind of communication. I showed up for my rental and he tried to make it seem like it was my fault I was there early when I showed up when he told me to and had lost the paperwork briefly so I wasn't even there early. Asked if my car was safe to drive while I waited and he responded with "how has it been driving". Completely ridiculous that somebody this inept is allowed to work with the customers. I feel like you should have somebody who has a little bit more knowledge on the floor. I will never work with him again and if I have to I'll go somewhere else for service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Brian, I'm sorry to hear about your frustrating experience. We strive for knowledgeable and effective communication with our customers, so it's disappointing to learn we fell short here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Vic Butler - Service Director - 614-383-4668
Terrible, Josh didn't seem to know anything that was
Terrible, Josh didn't seem to know anything that was going on. I had to text first to get any kind of communication. I showed up for my rental and he tried to make it seem like it was my fault I was there early when I showed up when he told me to and had lost the paperwork briefly so I wasn't even there early. Asked if my car was safe to drive while I waited and he responded with "how has it been driving". Completely ridiculous that somebody this inept is allowed to work with the customers. I feel like you should have somebody who has a little bit more knowledge on the floor. I will never work with him again and if I have to I'll go somewhere else for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brian, I'm sorry to hear about your frustrating experience. We strive for knowledgeable and effective communication with our customers, so it's disappointing to learn we fell short here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Vic Butler - Service Director - 614-383-4668
Really love the staff and Germain, all the employees are
Really love the staff and Germain, all the employees are very attentive to my concerns and willing to talk through any issues. Tyler in the service area is exceptional and a pleasure to work with.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, we're delighted to hear that Tyler and the team at Germain Ford of Columbus provided such attentive service. Thanks for sharing your positive experience!
Jessica was amazing.
Jessica was amazing. Friendly and professional 💯. In and out in an hour for Oil change, tire rotation
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike, we're delighted to hear that Jessica provided you with such efficient and friendly service at Germain Ford of Columbus. Thanks for sharing your experience!
I was in for an oil change and front end suspension
I was in for an oil change and front end suspension noise. Tom took great care of me and the whole staff was very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear Tom and the team at Germain Ford of Columbus provided excellent service during your visit. We appreciate your support!
Germain did a good job resolving the issues with our
Germain did a good job resolving the issues with our vehicle. Tom our customer service guy was very helpful and polite.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Tom and the team at Germain Ford of Columbus were able to resolve your vehicle issues efficiently. Thanks for sharing your positive experience!
Germain Ford is a very nice dealership.
Germain Ford is a very nice dealership. All of the sales associates were easy to talk to and willing to help in every area.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're glad to hear our team at Germain Ford of Columbus made your experience enjoyable. We appreciate your support and hope to see you again soon!
Germain Ford's service is excellent.
Germain Ford's service is excellent. I have been taking my explorer to Germain since I purchaed it and have always been very satisfied.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Germain Ford of Columbus! We're delighted to hear that our service has consistently met your expectations. Safe travels with your Explorer!