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2025 consumer dealer award
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Reviews

(986 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wissler Motors from DealerRater.

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Sales associate Lex Amaro was the best!

Recently purchased a beautiful 2005 Ford Escape from Lex. after shopping the entire Lancaster area, I decided to go to Wissler's and I was greeted by Lex who wasn't pushy or persistent at all, which is very refreshing when car shopping. I would recommend Wissler's to anyone looking for a quality car and a good shopping experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wissler goes the extra mile

I have been to Wissler several times for oil changes and each time I was able to be seen at the time I requested. Once, I showed up unannounced due to a miscommunication on my part and I was still able to be seen as a walk-in with very little wait time. For this most recent visit, I dropped my car off at 7:30 AM, filled out some paperwork, and Phil had my courtesy vehicle ready to go with the keys in the ignition, engine running, and the heater on high (it was a chilly morning). I was able to be in, out, and to work without any holdups. Phil gave me a call around 11:00 AM informing me that the many items on my service list had been completed. I was pleasantly surprised at how little time it had taken to repair all of the issues my vehicle had. I stopped back in the office at 4:30 PM and my car was ready to go. I paid the bill, which was also less that I was quoted, and that made the experience even better. What really keeps me coming back to Wissler, however, is the personal touch from the staff. Phil, Hans, and Mike were all extremely cordial and I could tell that they actually cared about making sure their customers are completely satisfied with each and every visit. To top it off, my car is running better than ever. I couldn't be happier. I will always recommend Wissler and continue to bring my car in for all servicing needs. Thanks Wissler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.

comfortable

I immediately felt comfortable with Ashley. She is very down to earth and listened to what I was saying. I described what I wanted and a few days later she called with it. My husband has a strong dislike for 'sales' people in general, but he liked Ashley. She was not at all pushy and willing to tell us that the car wouldn't stay on the lot 'forever' but gave us time to make a decision. The transaction overall was very quick and smooth. When I entered the lot I had no idea I would really be buying a vehicle, but everything just fell in to place. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm so glad that I was able to locate a vehicle that fit exactly what your family needed. It was great working with both you and Rob. Don't forget to stop by to say hello and get your free carwashes. Enjoy your summer in your new van! Thanks, Ashley Joline

Unfortunate but Recommended

I called ahead for a particular vehicle and spoke with the sales representive Alex Pared. Upon arriving at a designated time Alex was ready to go. He was knowledgable about the vehicle to a great extent. He was understandable about my time and what I wanted. Alex was an overall great representive! However I was surprised at how firm they were on their selling price. Even after the manager Lex Amaro came out they only came down a couple hundred and did not offer any real additional incentive. Unfortunately, I was not able to make a deal and drive a vehicle off their lot. Still I would recommend the dealership for their excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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4 people out of 4 found this review helpful.
Dealer response

Thank you for the “Very Good” rating that you gave Wisslers, Alex, and Lex. I understand you would have preferred a much stronger discount on the vehicle you wanted to purchase. The auto industry has changed a lot over the years and so has Wisslers. Wisslers has taken the stance that we must win a customer by showing a great value upfront and adding benefits instead of winning customers by HUGE discounts. Unlike some others, we have our vehicles discounted “up front.” The vehicle you were looking at was an extremely unique vehicle. Acquisition costs of these vehicles are typically higher and demand a higher retail price. This vehicle has now been sold and delivered 16 days after we purchased. I understand the typical perception of high discounts on a vehicle, however the trend is changing and, personally, I would be more concerned over a dealership that is able to give a $2,000-$3,000 discount – they are the ones who are looking for a home run. Instead of trying to hit home runs, I would like the slow and steady line of thinking – a lot of fair deals for more people. This is great for our company and great for our customers! We do appreciate the opportunity you gave us to earn your business. I’m sorry we could not come to an agreement on this vehicle, however we will reach out to you if we get something similar! Sincerely, Devin Wissler GM

Always a pleasant experience!

We have been taking our vehicles to Wissler for several years now. They are trustworthy and honest in their assessments and estimates, thorough with their diagnostics and repairs, and reasonable with their prices. Every team member is friendly and helpful every time we visit. We have son with special needs, and everyone is very patient with us and him. The quality of the work done on our cars is great, and I would recommend Wissler Service to anyone! KEEP UP THE GOOD WORK!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very pleased

We had called ahead to ask about a particular car. When we got there, the car had already been pulled up to the front door and was ready for the test drive. Lex was both friendly and courteous and was knowledgeable about the car. We enjoyed getting to know him in addition to finding the car we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! Looking forward to your delivery later today! As always, don't hesitate to reach out to me or one of my managers if you have any questions! Lex Amaro

Exceeded my expectations

I called in, asked if there was an appointment available for an Inspection and Emissions, they took me in immediately, provided a courtesy vehicle and had finished requested work the same day. Mike and Hans are an awesome team, and the whole place is super friendly. If you truly seek the "Family Experience" that many claim to have, then visit Wissler Motors. They are truly a definition of this term.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Freaky awesome

Second vehicle we have purchased from Wissler, needless to say we will continue to purchase vehicles and have them serviced with you guys, Alex Pared and Chris Conrad were AWESOME.... Jersey boys rock!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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4 people out of 4 found this review helpful.

Patient, personable, and persistent

As parents, many of our purchases and decisions are made "with our children present"... Literally. Wissler had a kid friendly attitude, which includes a playroom for kids. Our kids loved it and it provided us the time to talk with Ashley to work through getting a car that fit our family's needs. Ashley understood our situation and worked to find us an awesome APR on our loan. Even better was that we felt no pressure as we were walking through the "looking" phase of our search. We recommend this dealer to anyone looking for a hassle free and satisfying car purchase experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! My goal at Wissler’s is to provide your entire family, including the kids with the easiest and most pleasant experience as possible. The happier your kids are, the less distracted you will be, enabling you to make the best decisions for your family while buying a new car. Thank you for being so fun to work with as well! Don’t forget to stop by and get your free car washes. Ashley

HANDS DOWN #1

Amazing customer service!!! The Sales Rep "WAS NOT" pushy and allowed the car to sell itself!! They worked very well around my busy schedule and went above and beyond to ensure my happiness!!!!! "I HIGHLY RECOMMEND WISSLER MOTORS!"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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3 people out of 3 found this review helpful.