Reviews
Our first oil change and tire rotation was quick and painless plus a free car wash!
Our first oil change and tire rotation was quick and painless plus a free car wash!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We’re thrilled to hear that your first oil change and tire rotation was quick and hassle-free. It’s great that you were able to enjoy the complimentary car wash as well. We appreciate your business and look forward to helping you keep your vehicle in top shape for many miles to come. Thanks for choosing us!
Quick appointment time and zero pressure for unwanted extras. Great service! Would come back again for anything my Outback might need.
Quick appointment time and zero pressure for unwanted extras. Great service! Would come back again for anything my Outback might need.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting how promptly we scheduled your appointment and kept things straightforward. We’re happy our team provided attentive care for your Subaru Outback without suggesting unneeded extras. We appreciate your trust and look forward to supporting your Outback’s needs in the future. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607
I have no problem the work that was performed. However the amount I was quoted for the work was half of the total performed work since a major part integral to the work was not part of the quote. I paid the total amount when I picked up the car but was told that Stacy would call me on Monday after the recorded quote call was reviewed. I didn’t receive a call so I texted Stacy. She said her manager would have to listen to the call. I never received a call back but did receive a credit which is the only way I knew how this was resolved. Totally unacceptable.
I have no problem the work that was performed. However the amount I was quoted for the work was half of the total performed work since a major part integral to the work was not part of the quote. I paid the total amount when I picked up the car but was told that Stacy would call me on Monday after the recorded quote call was reviewed. I didn’t receive a call so I texted Stacy. She said her manager would have to listen to the call. I never received a call back but did receive a credit which is the only way I knew how this was resolved. Totally unacceptable.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
After reviewing the situation, we determined that the original job was quoted incorrectly. This issue has been addressed internally to help prevent it from happening again in the future. We understand your concerns, and the refund provided was issued to resolve the matter to your satisfaction. We appreciate your feedback and the opportunity to make things right.
I was having some personal things going on in my life during the time od my appointment and the actual drop off and repair . She was so understanding. Thank you Stacy and Budd Baer.
I was having some personal things going on in my life during the time od my appointment and the actual drop off and repair . She was so understanding. Thank you Stacy and Budd Baer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that Stacey provided understanding support while your Subaru Forester was in for service. Thank you for trusting us with your appointment and repair during a personal time. We appreciate the opportunity to assist you again. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607
Tori was extremely helpful and very friendly. She did her job with total professionalism. The Subaru team was overall very nice and helpful. I am just not happy with Subaru right now and just sent them an email. My Eye Sight quit functioning in November 2024. A left rear wheel speed sensor had to be installed and I am guessing the Eye Sight had to be reset in order for it to work. It was in for that and for the completion of inspection and emissions. My car is a 2021 Subaru Legacy with 40000 miles on it. I was not prepared to pay for those repairs. But I am not blaming the technicians. I am blaming Subaru. Tori did a great job. As did the other employees. I am very pleased.
Tori was extremely helpful and very friendly. She did her job with total professionalism. The Subaru team was overall very nice and helpful. I am just not happy with Subaru right now and just sent them an email. My Eye Sight quit functioning in November 2024. A left rear wheel speed sensor had to be installed and I am guessing the Eye Sight had to be reset in order for it to work. It was in for that and for the completion of inspection and emissions. My car is a 2021 Subaru Legacy with 40000 miles on it. I was not prepared to pay for those repairs. But I am not blaming the technicians. I am blaming Subaru. Tori did a great job. As did the other employees. I am very pleased.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thanks for the five-star rating. We’re glad Victoria and our service team treated you professionally while handling your 2021 Subaru Legacy’s wheel speed sensor replacement, inspection, and emissions. We’re sorry the EyeSight issue and related cost came as a surprise. If you’d like more details about the repairs or need help contacting Subaru, please let us know. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607
My family recently purchased 3 vehicles from Budd Baer. Mike Moesta and Chrissy Marks were very helpful and made the experience so easy. We will definitely recommend to family and friends! Thank you for taking such good care of us!
My family recently purchased 3 vehicles from Budd Baer. Mike Moesta and Chrissy Marks were very helpful and made the experience so easy. We will definitely recommend to family and friends! Thank you for taking such good care of us!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted your family entrusted us with three Subaru vehicles, especially your new Forester. It’s great to hear Chrissy made the experience so seamless. Thank you for recommending us to your family and friends. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607
Every one is very nice and take care of you right away and explain what they did
Every one is very nice and take care of you right away and explain what they did
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review. It’s wonderful that our service team provided prompt attention and clearly explained the work on your Subaru Outback. Victoria will be happy to hear your feedback. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607
It was the best experience we ever had at a car dealership, They explained everything in full detail. I will definitely recommend this dealership to family and friends.
It was the best experience we ever had at a car dealership, They explained everything in full detail. I will definitely recommend this dealership to family and friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your thoughts on your new Subaru Crosstrek. We’re glad Dylan walked you through every detail and that your visit stood out. It’s wonderful to know you’ll recommend us to family and friends. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607
Great service. Just not pleased with shuttle drivers attitude and the fact he was not told I needed a shuttle.
Great service. Just not pleased with shuttle drivers attitude and the fact he was not told I needed a shuttle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Budd Baer Subaru are glad to have you as a customer. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607
Tori was very helpful. The other Baer employees that I had contact with were all helpful too.
Tori was very helpful. The other Baer employees that I had contact with were all helpful too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting how helpful our service staff was during your Subaru Ascent visit. We’re pleased to have made the experience smooth and supportive. We look forward to caring for your Ascent again. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607