Washington Ford

Very friendly and knowledgeable staff from sales to service, they keep you informed on the process. Pricing is great as well and I would definitely recommend them to anyone.

I have had nothing but good experiences at Washington Ford. They are professional and courteous. Sevice is completed on time with no issues. I highly recommend them.

Washington Ford is a very competent repair facility. Very friendly knowledgeable courteous people who work with you, have repairs done as promised at a fair price.

Great service. Courteous, prompt, very helpful. I will not take my vehicle anywhere else for service. They always have my vehicle ready on time and really love the Ford pass.

Dropped my truck off for an electrical issue Purchased at Washington Ford with add on Warranty and was told warranty would not cover work due to an aftermarket speaker system being installed incorrectly however whatever they were talking about was in the truck when I purchased it from them So if not eligable for an add on warranty they should refund the warranty or take care of the work.

Usually we like to wait for the church van, but because of the coronavirus we had to leave it overnight. So we had to use an additional vehicle and day, to get the van inspected. The good thing is when we filled out the paperwork, we requested the van be done by 11:00 AM and that is when they called us to pick it up; now that is how you do business.

I contacted Washington Ford during the COVID shutdown because my car needed an oil change. I got a message saying that they would contact me when they reopened their service department. They did - and had a "contact-less" system set up so that I could speak with them and pay for the service without entering the building. The day that I picked up my car, one of my turn signals malfunctioned. I called them again, and they took care of it right away. I didn't have an appointment, but I was able to stop by at my convenience the next day and sit outside the building at a picnic table while they took care of my car. They had it fixed in just a few minutes, and it was virtually "contact-less" again. Don Paris was the Service Advisor, and he did a great job taking care of both calls virtually!

I was very pleased with my recent visit with my truck. I do have one issue though. I had an appointment set up in February to have the oil changed. Because of the pandemic, my appointment was cancelled. Because the truck was due for the oil change, I asked if it would be ok to wait for awhile to get it done. Your employee, not sure who I talked to, told me not to wait & have it serviced elsewhere & to keep my receipt & I would be reimbursed because I purchased the complete care package when I bought the truck. I asked about it when I set the appointment for the recent visit. He told me that he didn't know anything about it & couldn't help. I've called twice since then & haven't gotten anywhere with my issue. No one seems to be able to help. Will someone please let me know what to do to get reimbursed?

Always have a great experience at Washington Ford Don Paris my service rep always takes care me when I come in . Great person great service rep ! Thanks again !

always excellent, both service and sales departments. Don Paris always easy to work with, honest, knowledgeable and the suggestions he makes are always right on point