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Rohrich Cadillac

(1,045 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rohrich Cadillac from DealerRater.

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Unbelievable service,facility and people.

I have never been treated this good at a car dealership in my whole life.The car is great but Mike Nista and Lou Ann were fantastic.I felt like my wife and I were really family.I am sold on your dealership and will continue to buy our cars from you.I felt like they were really concerned for us.Both of them are a valuable asset to your company.Thank you for helping us and serving us.A lifetime customer,Carole and Barry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quality Service Gets My Business!

There were 2 recalls on my vehicle. My service advisor informed me that the loaner cars were all taken but my sales agent got me a demonstrator to use for the couple hours that it took to do the necessary work on my car. I was very satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Prompt service, friendly staff

We were greeted as soon as we pulled in for service. The information was provided and we waited in the waiting room which was very comfortable with refreshments and snacks provided. The service was done in a timely manner and the car was also washed. The entire staff was very friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great building & personnel

The newly remodeled building is top of the line and so are the people that work there. Good experience - short waiting time in a great waiting room. Nice !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

as always I was very pleased with the service. I have been a Rohrich customer for about 25 years I would not go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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This new service department is spotless.

This was a Cadillac recall. My car was dropped off the night before and by 10:30 AM the car was ready. That's what I call speedy service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pleasant Service Experience

Always pleasant. Car taken in exactly when scheduled. Needed work was explained to me. It was done promptly as I waited in very comfortable, well provisioned surroundings. The time flew. In the meantime I was inspired to buy a new Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First class all the way around

Very good experience and very accommodating with our two little kids. Ken Goldberg was first class, we appreciate the low pressure and professionalism. This will keep us coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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High quality Rohrich experience - minor set-back

Generally good experience but I requested a "loaner car" and it was not available - I therefore had to make other arrangements. Personnel were all friendly and gracious.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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beautiful new facility

The visit was to recheck service done a few weeks prior. The work was rechecked, and I was told that everything looked OK. I'll wait another week to verify.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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