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Ciocca Hyundai

(819 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 1:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award
New (888) 458-7408 (888) 458-7408
Used (844) 414-8396 (844) 414-8396
Service (866) 294-3679 (866) 294-3679

Reviews

(819 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ciocca Hyundai from DealerRater.

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Dan desilva was a great person to deal with Did not push

Dan desilva was a great person to deal with Did not push me into buying anything and answered all my questions highly would recomend people to him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

Dealership is extremely helpful in my decision to buy a

Dealership is extremely helpful in my decision to buy a car. They did not push me into a decision. They just left me make my own decision in my own time. They answered questions explain things promptly I would strongly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

I took our 2021 Palisades to Ciocca Hyundai to address

I took our 2021 Palisades to Ciocca Hyundai to address some rattling noise coming from the rear passenger side wheel well. They didn't have the parts in stock, so I had to come back. When I returned, they replaced the wrong side! They addressed the driver's side while the work order clearly listed the passenger side. So, I had to go back AGAIN. After they "addressed" the correct side, it still didn't fix the problem. Other work needed to be done, parts not in stock again, and now I need to go back a THIRD time. Third time's a charm.... well not entirely. While they finally fixed the rear strut issue, I also asked them to check our steering column because it makes a weird rubbing sound. They handed me my keys, said the car was done, and they never even looked at the steering issue (even though it was listed on the work order). And good luck getting a call back from a manager. I would not recommend Ciocca Hyundai to anyone, as they clearly have demonstrated to be incompetent and asleep at the wheel. I'll happily take my business elsewhere going forward, and I suggest you do the same as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

JT, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (215) 883-9295 and speak to one of our managers so they can assist you. We appreciate your feedback.

Good to their word.

Good to their word. Phil was professional from initially meeting us to closing the deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank YOU for choosing our team to help you with your car buying. We are so glad that you enjoyed working with our team and the whole experience. Congratulations and welcome to the Family!

Buy at your own risk!

Buy at your own risk! They do not stand behind their products and take advantage of the elderly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Machos, thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (215) 883-9295 so we can learn more and work to make this right!

If you're in the market for a new car, you need to go see

If you're in the market for a new car, you need to go see Dan Dasilva at Hyundai Ciocca of Quakertown! Dan is super friendly and personable and made my car buying experience a breeze. After discussing what I was looking for, he showed me several cars, and then we test drove a few. Once I decided which car I wanted to purchase, Dan worked with his finance team to quickly get me approved for financing. Everything was explained to me in a way I could easily understand. I had driven my dad's truck to the dealership, so Dan arranged for another staff member to follow me to my dad's home to drop off his truck, and then drive me back to the dealership. I drove home in my brand-new Hyundai Kona that day. Dan and his team went way above and beyond!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank YOU for choosing our team to help you with your car buying. We are so glad that you enjoyed working with our team and the whole experience. Congratulations and welcome to the Family!

DO NOT TRUST THEM.

DO NOT TRUST THEM. SHADY. FIRST VEHICLE I WANTED TO BUY NEEDED $6OOO. WORTH OF WORK WHICH I WAS TOLD UP FRONT BUT THEY STILL WANTED $10,000 FOR A 2015 DODGE CARAVAN SE. WHICH IS A STRIPPED DOWN MODEL 2ND CAR WHICH I ENDED UP PURCHASING WAS DEFINETLY A MISTAKE. HAD IT HOME 4 DAYS AND THE CHECK ENGINE LIGHT WENT ON AND THEY WANT ME TO PAY $179. FOR A DIAGNOSTIC TEST. YES IT WAS BOUGHT WITH NO WARRANTY BUT SERIOUSLY. THE VEHICLE WAS BROUGHT UP FROM THEIR PHILLY LOCATION AND WAS FILTHY. IT WAS RAINY THE NIGHT I PURCHASED IT SO I DIDNT PAY ENOUGH ATTENTION TO THE DETAILS. I SPENT HOURS CLEANING THE INSIDE. WINDOWS DISGUSTING. STORAGE AREAS STILL HAD GARBAGE IN THEM AND STICKY WITH FOOD AND DRINKS. NEVER EVER AGAIN WILL I BUY FROM A CIOCCA DEALER.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (215) 883-9295 so we can learn more and work to make this right!

Consumer response

I did call the day the engine light went on and was told the manager would call me back the next day. That was over a week ago. Again never ever again

Great attention to detail.

Great attention to detail. Warm and friendly salesman. Very honest dealing with terms of sale. Extremely professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi alak, thanks for the recommendation. Our team at Ciocca Hyundai values your feedback and looks forward to seeing you again soon.

Evan was very thorough in explaining all features of the

Evan was very thorough in explaining all features of the Tucson we purchased. He was patient and courteous in dealing with our many questions. We felt confident we made a good decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Barb, thanks for the recommendation. Our team at Ciocca Hyundai values your feedback and looks forward to seeing you again soon.

Consumer response

We will definitely recommend the Hyundai team to our peers!

Our salesman, Dan, was very knowledgeable about the

Our salesman, Dan, was very knowledgeable about the vehicle that I was buying. The whole process was easy, as there was no pressure to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Diane, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.