Reviews
Great customer service.
Great customer service. We were in and out with our new vehicle within 2 hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We're glad you had a great experience buying your new car! - Dana Ford
Never got call backs from all the messages I Left, called
Never got call backs from all the messages I Left, called every week for over a month
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297
Very fair Worked within my budget Very patient and
Very fair Worked within my budget Very patient and didn’t stop until I was happy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad we could assist you! Thanks for visiting the Dana Ford team and please don't hesitate to reach out if we can be of service again in the future!
I have never been disappointed with the service
I have never been disappointed with the service department at Dana Ford. Their department personnel are extremely professional. They tell you exactly what needs to be done with your car and let you know what the cost will be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great knowing that our team has done their part to ensure a five-star experience for you! Thank you for being a loyal Dana Ford customer!
Good quick service knowledgeable staff car was checked
Good quick service knowledgeable staff car was checked out and all fluids topped off problem sloved
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our team here at Dana Ford! We appreciate the positive feedback and hope we have the opportunity to serve you again in the future!
Deals hip keeps the price fair for a quick sale.
Deals hip keeps the price fair for a quick sale. I never met my salesman (who worked well for me but couldn't be there when I needed to be) he had Zach help me who was over the top great. He was working 3 contracts and had me done in 5 minutes and while running around crazy, he still took the time to check on all of us and offer snacks, coffee and the kids playroom. Wheee it went to xxxx was the finance guy an xxx once I said I had my own finance, tried to give me xx about how they had to use their tag service and couldn't use mine. Basically they get kickback from the co who charges 400 bucks for a 39 dollar registration. Do yourself a favor and get your own financing AND pay your own taxes on the vehicle to save them from stealing your money. During the argument with the finance guy, a manager came over and was even ruder, and walked away when he was proven wrong.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262
Great Selection, Clean Bright Newer Facilities… Plenty
Great Selection, Clean Bright Newer Facilities… Plenty of cars new & used The issue was… The sales rep was unexperienced unprofessional and he made my deal unpleasant. During my test ride he was on a personal call 90% of time ..he couldn’t answer a simple question about car keys .. A seasoned manager took over and I bought the car..Because it was the right car , right mileage & great condition.The best part was I could stay with Ford Finance … I had 2 unpleasant interactions with their GM He didn’t understand or didn’t want to hear about how bad his rep ….represented Dana Ford. .. It’s a bad time to buy a car where ever you go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello Christopher, thank you for taking the time to share your review. We apologize that we did not meet your standards, and would like the opportunity to discuss this situation with you further. Please get in touch with me at your earliest convenience. Thanks, Doug Hansen - GSM - 718-983-8700 ext 262
Great experience purchasing our first Lincoln and second
Great experience purchasing our first Lincoln and second Edge. Ryan was excellent helping us find the right vehicles for our family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! We're so glad Ryan had the opportunity to assist you during your visit and we hope you & your family enjoy the new vehicles. Take care and thanks again for your business, from all of us here at Dana Ford!
They made the buying experience quick, simple, and
They made the buying experience quick, simple, and enjoyable. We went in knowing what we wanted and they did everything possible to make sure that was attainable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're happy to hear our team made your purchase a smooth one and we hope you enjoy your new vehicle. Take care and we'll see you next time here at Dana Ford!
Thomas was an excellent salesman courteous and
Thomas was an excellent salesman courteous and professional. Kept me informed during the whole process. I had a great experience at Dana Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to receive your wonderful feedback and can't wait to share it with Thomas & the team. Thanks for trusting Dana Ford with your business and please don't hesitate to reach out if we can be of service again in the future!