Wright Buick GMC

We are so grateful to have met and worked with our sales consultant Bob Lisella. He was very professional and not pushy. He took the time to take us on a test drive and explain so many of the features on the Buick Enclave Avenir as well as the history of Buick and the advances they have made to their vehicles (which was a big selling point for us) He was very responsive to our questions and when we decided to purchase our new Buick Enclave Avenir, he was extremely attentive to the details. He made sure we knew all we needed to know before leaving the dealership. He went above and beyond making sure we were his top priority and that he and the Wright dealership and service department were there to ensure we were happy customers. He let us know he was available for any questions or cocerns about our vehicle in the future. I would also like to note that we were grateful for Zach and David Horvath. Zach was a true professional and was also there answering questions and helped to find us the best financing, and incentives. David was professional and thorough with us as he went through all the financing and extended warranty paperwork. It was an exceptionally busy Saturday for the dealership and all 3 gentlemen, were patient, kind and focused on my husband and I as their top priority. When we got our Enclave home, we noticed a couple small chips in the paint along side the cargo door as well as grease foot prints under the mats. We called Bob, brought the car back and the service department fixed the issues without any hesitation. We are so happy with our new Enclave and would definitely do business with Wright Automotive in the future. They make you feel like family!

Bob L was the consummate sales representative. To be fair, I was an easy sales target. Bob followed up with calls to make sure I was a satisfied customer. He knew the technology available in the cars and let it be known that he was available, now and in the future to help me get better acclimated to the driving experience. Second vehicle purchased at Wright Automotive Group.

had truck in for second attempt at fixing shudder in transmission. did another flush and fill even though it did not fix it the first time. so far it does seem ok, i hope it works this time.i know this is a widespread problem with this particular 8 speed transmission. the problem i had was with trying to call the service department on the telephone for an update on what work they were doing. i called in through three different phone numbers selecting service from the menu and was sent to a phone that rang ten times then went to answering machine. left message and no one heard it or responded. Matt Mcminn was the service advisor and just said that there must be something wrong with the phone lines. hopefully it is fixed.

I bought a 2026 canyon from this dealership without setting foot in the dealership. The whole buying process was fair and straightforward without any hidden surprises. They even had my truck delivered to Louisiana without a delivery fee. I have never delt with a better more polite sales team!

Timely, accurate and professionally done work with great follow-up with all my questions and keeping me posted till schedule completion.

I called on 8/3/2023 for service to my 2022 Encore GX- specifically for an oil change and issues with my front right tire being low. Nathan took my call and I told him I was going to be taking a 2.5 hour drive Friday evening. He was able to get me in Friday morning. Arrived for appointment and only wait about 30 minutes. They even washed off my car! Thank you Nathan/Service Department.

Wright has the best sales service. They guys were great. I would recommend !!! Dave Piccolo gave me a good deal. John in service is good too.

I will never go to the dealer again for vehicle repairs. They are all a bunch of crooks! Took my truck to the dealership to get my AC leak fixed. They ran the dye through it to find the leak. They told me it was going to be $1200 to replace the condensor (thats where they found "the leak") ordered a condensor and took it to Nivens Automotive in Baden. Dave replaced the condensor. There were no signs of a leak in my old condensor. Pressure tested the system, and its still leaking badly. Turns out my issue is a simple bad schrader valve. A $10 part and takes less than a minute to replace. 🤬 All i can say is SUPPORT YOUR LOCAL AUTO SHOP! UPDATE: I went to see the manager today and as expected he refused to do anything or work with me in any way. He refused to look at my old condensor to see there were no leaks, and would not even refund the money they charged me for the diagnostic. The bottom line is he knew there was nothing wrong with it.

Everything was easy! They were courteous and did the service in a timely fashion! The service people were caring and very professional.. Extremely excellent and prompt

Knowing that new inventory is in demand I have been looking for a particular model for some time. I visited their website and found one was in transit, which I inquired and was told they would contact me as soon as it is delivered. Several days later driving by the lot I see it was delivered, I did not receive a call. After stopping at the lot and discussing the vehicle with a sales associate I expressed interest to purchase and stated I just needed to return home to get the vehicle I was planning to trade. I asked if I could put a deposit on the vehicle and return later that day and was told that couldn’t happen. In less than 1.5 hrs they sold the vehicle to someone else. What ever happens to customer experience? I am pretty loyal to companies that provide good experience and would have likely bought a number of vehicles in future years. I wouldn’t recommend buying a vehicle here as imagine if you had an issue and it’s this poor of an experience buying a vehicle! Just wanting to do my part so that others shopping can look at other dealers in the area that provide better experience and service…which are not that far away.