Reviews
One of the best I ever see in any ford Helpful people and quick purchase with no problem
One of the best I ever see in any ford Helpful people and quick purchase with no problem
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a disappointing experience with Newins Bay Shore Ford. I submitted an inquiry about a Ford Maverick, knowing it might be a long shot, but I was hopeful that the dealership would at least be willing to explore my options and see if we could make a deal. Instead, the salesperson, Tom Siraco, told me he had 45 years of experience and essentially dismissed the possibility without making any effort to discuss alternatives or see what might work. I was left feeling like I wasn’t even worth trying to help. What made the experience even more frustrating is that every other dealership I’ve contacted has invited me to come in, review my situation, and see what options were available. Whether a deal could be made or not, they were willing to give me a chance. Newins Bay Shore Ford didn’t extend that same courtesy. After 45 years in the business, I would expect a salesperson to be willing to work with customers instead of shutting them down over the phone. I understand that not every deal is possible, but customer service starts with making an effort. Based on my experience, I cannot recommend this dealership. I hope they reconsider how they treat potential customers who are simply looking for an opportunity to see what can be done.
I had a disappointing experience with Newins Bay Shore Ford. I submitted an inquiry about a Ford Maverick, knowing it might be a long shot, but I was hopeful that the dealership would at least be willing to explore my options and see if we could make a deal. Instead, the salesperson, Tom Siraco, told me he had 45 years of experience and essentially dismissed the possibility without making any effort to discuss alternatives or see what might work. I was left feeling like I wasn’t even worth trying to help. What made the experience even more frustrating is that every other dealership I’ve contacted has invited me to come in, review my situation, and see what options were available. Whether a deal could be made or not, they were willing to give me a chance. Newins Bay Shore Ford didn’t extend that same courtesy. After 45 years in the business, I would expect a salesperson to be willing to work with customers instead of shutting them down over the phone. I understand that not every deal is possible, but customer service starts with making an effort. Based on my experience, I cannot recommend this dealership. I hope they reconsider how they treat potential customers who are simply looking for an opportunity to see what can be done.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Straightforward - car I wanted was available, fair price, clean and ready. Very efficient closing on the transaction. Great experience
Straightforward - car I wanted was available, fair price, clean and ready. Very efficient closing on the transaction. Great experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Went in wanting something totally different left with something I didn’t really want. I’m actually pretty happy with it in the grand scheme of things. I wanted a 5.0 truck. Left with the 2.7 very nice truck very happy with the purchase very happy with the sales team allowing me to test drive the trucks and see all features
Went in wanting something totally different left with something I didn’t really want. I’m actually pretty happy with it in the grand scheme of things. I wanted a 5.0 truck. Left with the 2.7 very nice truck very happy with the purchase very happy with the sales team allowing me to test drive the trucks and see all features
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Great experience. Very helpful...actually .fun Victor showed us how to us this new truck.how everything works for 2 elderly people
Great experience. Very helpful...actually .fun Victor showed us how to us this new truck.how everything works for 2 elderly people
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Buying and closing deal went well. We could not be happier with our purchase. Thank you Anthony and Matt.
Buying and closing deal went well. We could not be happier with our purchase. Thank you Anthony and Matt.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review. We appreciate your business and hope you enjoy the new vehicle. Thanks Bryan /sales mgr
I've been dealing with this dealership for many years. Always great customer service and the service center is amazing also.
I've been dealing with this dealership for many years. Always great customer service and the service center is amazing also.
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- Overall experience
- 5.0
- Does recommend this dealer
Thank you for the review. I'm glad everything went well and Dan took care of you. Bryan sales mgr
Each staff member was polite, courteous and friendly throughout the entire process. Very pleased with Newins Ford and their staff.
Each staff member was polite, courteous and friendly throughout the entire process. Very pleased with Newins Ford and their staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback. Appreciate your business. Enjoy your new car. Bryan sales mgr
I walked into the dealership not expecting to walk out with my dream car. Anthony was very informative and worked with me to make an affordable budget.
I walked into the dealership not expecting to walk out with my dream car. Anthony was very informative and worked with me to make an affordable budget.
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- Overall experience
- 5.0
- Does recommend this dealer
Thank you for the review. I' glad Anthony took care of you. Bryan sales mgr
I have used Newins multiple times and they have always been great to deal with. This time was exceptional.
I have used Newins multiple times and they have always been great to deal with. This time was exceptional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review. I'm glad everything went well. Bryan sales mgr