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Newins Ford

(1,624 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 5 awards
2025 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award

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(1,624 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Newins Ford from DealerRater.

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One of the best I ever see in any ford Helpful people and quick purchase with no problem

One of the best I ever see in any ford Helpful people and quick purchase with no problem

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I had a disappointing experience with Newins Bay Shore Ford. I submitted an inquiry about a Ford Maverick, knowing it might be a long shot, but I was hopeful that the dealership would at least be willing to explore my options and see if we could make a deal. Instead, the salesperson, Tom Siraco, told me he had 45 years of experience and essentially dismissed the possibility without making any effort to discuss alternatives or see what might work. I was left feeling like I wasn’t even worth trying to help. What made the experience even more frustrating is that every other dealership I’ve contacted has invited me to come in, review my situation, and see what options were available. Whether a deal could be made or not, they were willing to give me a chance. Newins Bay Shore Ford didn’t extend that same courtesy. After 45 years in the business, I would expect a salesperson to be willing to work with customers instead of shutting them down over the phone. I understand that not every deal is possible, but customer service starts with making an effort. Based on my experience, I cannot recommend this dealership. I hope they reconsider how they treat potential customers who are simply looking for an opportunity to see what can be done.

I had a disappointing experience with Newins Bay Shore Ford. I submitted an inquiry about a Ford Maverick, knowing it might be a long shot, but I was hopeful that the dealership would at least be willing to explore my options and see if we could make a deal. Instead, the salesperson, Tom Siraco, told me he had 45 years of experience and essentially dismissed the possibility without making any effort to discuss alternatives or see what might work. I was left feeling like I wasn’t even worth trying to help. What made the experience even more frustrating is that every other dealership I’ve contacted has invited me to come in, review my situation, and see what options were available. Whether a deal could be made or not, they were willing to give me a chance. Newins Bay Shore Ford didn’t extend that same courtesy. After 45 years in the business, I would expect a salesperson to be willing to work with customers instead of shutting them down over the phone. I understand that not every deal is possible, but customer service starts with making an effort. Based on my experience, I cannot recommend this dealership. I hope they reconsider how they treat potential customers who are simply looking for an opportunity to see what can be done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Straightforward - car I wanted was available, fair price, clean and ready. Very efficient closing on the transaction. Great experience

Straightforward - car I wanted was available, fair price, clean and ready. Very efficient closing on the transaction. Great experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Went in wanting something totally different left with something I didn’t really want. I’m actually pretty happy with it in the grand scheme of things. I wanted a 5.0 truck. Left with the 2.7 very nice truck very happy with the purchase very happy with the sales team allowing me to test drive the trucks and see all features

Went in wanting something totally different left with something I didn’t really want. I’m actually pretty happy with it in the grand scheme of things. I wanted a 5.0 truck. Left with the 2.7 very nice truck very happy with the purchase very happy with the sales team allowing me to test drive the trucks and see all features

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great experience. Very helpful...actually .fun Victor showed us how to us this new truck.how everything works for 2 elderly people

Great experience. Very helpful...actually .fun Victor showed us how to us this new truck.how everything works for 2 elderly people

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Buying and closing deal went well. We could not be happier with our purchase. Thank you Anthony and Matt.

Buying and closing deal went well. We could not be happier with our purchase. Thank you Anthony and Matt.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We appreciate your business and hope you enjoy the new vehicle. Thanks Bryan /sales mgr

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I've been dealing with this dealership for many years. Always great customer service and the service center is amazing also.

I've been dealing with this dealership for many years. Always great customer service and the service center is amazing also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. I'm glad everything went well and Dan took care of you. Bryan sales mgr

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Each staff member was polite, courteous and friendly throughout the entire process. Very pleased with Newins Ford and their staff.

Each staff member was polite, courteous and friendly throughout the entire process. Very pleased with Newins Ford and their staff.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the feedback. Appreciate your business. Enjoy your new car. Bryan sales mgr

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I walked into the dealership not expecting to walk out with my dream car. Anthony was very informative and worked with me to make an affordable budget.

I walked into the dealership not expecting to walk out with my dream car. Anthony was very informative and worked with me to make an affordable budget.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. I' glad Anthony took care of you. Bryan sales mgr

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I have used Newins multiple times and they have always been great to deal with. This time was exceptional.

I have used Newins multiple times and they have always been great to deal with. This time was exceptional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. I'm glad everything went well. Bryan sales mgr

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