Reviews
While my experience was pleasant, it did not seem...
While my experience was pleasant, it did not seem welcoming or friendly as expected. Past visits including the purchase were friendlier and made me feel welcome.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving your honest feedback. It is good to hear that your experience was pleasant. However, our ultimate goal is to make sure our customers feel like their experience was placed above all else, for every visit to our dealership. We would like to discuss your time with us to talk through what we can do to make sure we’re able to make you feel more satisfied with your future visits. At your convenience, please reach out to Steve Vela, our Customer Relations Manager, at 516-473-0925. We appreciate your business with us and look forward to hearing from you soon.
Unlike any other dealership experience, in the BEST way...
Unlike any other dealership experience, in the BEST way possible. John Nassour was extremely professional and knowledgeable. It was great to work with him and at no point did I ever feel pressured to make a decision.. Mike in finance was the same, friendly and easy to work with. I also had the pleasure of meeting the executive manager, Antonio Centeno. Talk about friendly and professional. He made me very comfortable and relaxed, a feeling I am not used to when it comes to buying a car. It was an absolute pleasure to do business with Antonio and his team. Delivery day was also as smooth as can be. They moved very quickly and the car was perfect. I was blown away by the entire experience, from beginning to end. Thank you Sarant! I will be back again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us such wonderful feedback, Joe! We are happy to hear that John, Antonio, and the rest of the team took such great care of you and made you feel comfortable. It's great to hear that the team embodied our values. We aim to make each and every visit to Sarant Cadillac an enjoyable one. That's why we work to ensure a great shopping experience. Again, thank you very much for your review, and we'll be looking forward to your next visit. Take care!
Elias Torres did an amazing job of reaching out to us...
Elias Torres did an amazing job of reaching out to us with all the benefits of the XT 5 he could not have been more comprehensive in explaining all the different programs available and once the deal was don could have not been more helpful in getting the car ready and delivered great experience have already recommended 2 different people to Eli at sarant cadillac
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate hearing the positive feedback and recommendations! Thank you for taking the time to share your experience with us!
We were very pleased with our experience and our salesman...
We were very pleased with our experience and our salesman was kind, patient and highly knowledgeable . We will come back in the future . Thank you !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We look forward to working with you again in the future!
This has been one of the best dealerships I have been to...
This has been one of the best dealerships I have been to yet. I have been to six dealerships with Cadillac over the years and this one really blew my expectations away
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing this glowing feedback with us! We're so pleased our team could exceed your expectations and make your time with us enjoyable. We look forward to working with you for many years to come!
Had a great experience leasing my very first Cadillac,...
Had a great experience leasing my very first Cadillac, thanks to John Nassour. He made it easy throughout every step. I would definitely recommend Sarant Cadillac!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the very kind words and recommendation, Becca! John will be delighted to hear that he was a pleasure to work with. We are lucky to have him on our team. Please come back and see us for any of your future car needs!
The experience I received from Dina was beyond amazing....
The experience I received from Dina was beyond amazing. She continuously followed up with my vehicle that was coming in and returning my calls promptly. I can’t thank her enough. When my Escalade came in she went over everything in details and answered any questions we had. She’s trustworthy and made our experience a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to tell us how we are doing, Christine! Dina will be happy to hear that she was very helpful in your car buying experience. Thank you for your business and we hope to take care of any of your future car needs!
Aug 10, 2021 "The experience I received from Dina was beyond amazing...." The experience I received from Dina was beyond amazing. She continuously followed up with my vehicle that was coming in and returning my calls promptly. I can’t thank her enough. When my Escalade came in she went over everything in details and answered any questions we had. She’s trustworthy and made our experience a pleasure
Joe helped me from my 1st phone call telling him my...
Joe helped me from my 1st phone call telling him my problem until my Cue screen was installed. He was a pleasure to deal with. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating and your shout-out for Joe! We look forward to working with you in the future.
With appointment waiting 2 1/2 hours, which I pushed...
With appointment waiting 2 1/2 hours, which I pushed them, for oil change/inspection is crazy. Jiffy lube does in 1/2 hour. Ok
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know about your visit. It is very disappointing to learn that your oil change took longer than expected. We know your time is valuable and will use your feedback to improve our operations. We value you as a customer, and because of that, we would like the opportunity to apologize and make things right. When you can, please give our Service Manager, Tony Vicente a call at 516-473-0925. Thank you again for letting us know about your experience.
Our family just purchased a new Cadillac and we had a...
Our family just purchased a new Cadillac and we had a wonderful experience at Sarant Cadillac with the help of Dina and her team of Car Pros, Vic the manager was also very helpful. I highly recommend this dealership and especially Dina! She guided me through the use of all the new equipment and special features of my brand new car, she set up all the custom features in advance and still gave me her number to call her anytime for additional help. What a wonderful experience! Anybody looking for a caddy should go to Sarant Cadillac!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendation of Sarant Cadillac! Thank you for the 5-star rating and your shout-outs for Dina and Vic. We look forward to working with you in the future.