Silver Star Motors

My Service was great swift and efficient. My Service advisor was very helpful and assisted me throughout the all service. I received my car very nice and clean and it’s working well as expected That’s why I like to go to Siver Star Motors for all my car Services needs and will recommend SS to my friends and families for all their Mercedes needs. Thanks

Great experience and very professional. I will go back to this Mercedes Benz dealer in a heartbeat 💓 …

I’ve had several disappointing experiences with Silver Star Mercedes-Benz during my previous visits, so I truly appreciate receiving exceptional service this time. Beatriz handled my concerns with professionalism, patience, and a genuinely positive attitude. Her excellent customer service made a significant difference in my overall experience. Beatriz is a great example of how customers should be treated with respect, courtesy, and professionalism. I sincerely hope Silver Star recognizes employees like her and continues to build a team with the same high standards. Unfortunately, poor attitudes from some staff members can negatively affect the dealership’s reputation. and i wish then to get fired immediately BR, Oliver

I had an excellent experience working with my service consultant Carlos Mejia. He was extremely professional, knowledgeable, helpful, and attentive throughout the entire process. He took the time to explain everything clearly, answered all my questions, and made sure my car was taken care of properly. I truly appreciate Carlos Mejia excellent customer service, patience, and professionalism excellent customer service, patience, and professionalism

I had my car serviced today. Cindy Casas my service advisor is amazing. She always takes care of me

I like to tell you it’s very good service. I like his Service Advisor James he’s very good guy. He’s very polite and he give us good service.

Went smoothly very fast, taking care of all Car registration and insurance for you and the license plate. I was working with Florence Cai she is very knowledgeable about what she does. She understand your needs and talk to the General manager to make sure you get A good price.

Don’t go to erick. Extremely unprofessional. So much attitude. It’s like he wanted to get fired of how awfully unprofessional he was. He deserves no tip. The sale’s manager Adam was also awful. He cheated and lied and they don’t mention things until last minute. Never coming to this dealership again.

Our experience at Silver Star Motors was extremely disappointing, largely because of how we were treated by Matt. From our initial conversation, Matt seemed to make assumptions about what we could afford. When we explained that we couldn’t afford the payment in the $700 range that he initially suggested, he became dismissive and didn’t even bother to continue a meaningful conversation with us. Rather than discussing alternatives or trying to understand our needs, it felt like he had already decided we weren’t worth his time. The biggest frustration was that we were specifically told to come in to have our current vehicle appraised. We made the trip expecting that process to happen, but it never did. Our vehicle wasn’t appraised, we weren’t shown a single Mercedes-Benz, and the entire visit ended up being a complete waste of our time. Matt, despite your assumptions, we did end up purchasing a Mercedes-Benz, and that too from a dealership that treated us with respect, took the time to work with us, and didn’t judge us based on one initial conversation. That dealership earned our business because they understood that you should never assume what someone can or cannot afford. My advice is simple is to treat every customer with respect. Ask questions before making assumptions, and don’t dismiss people because they don’t immediately fit the numbers you have in mind. Silver Star Motors has lost our business because of experiences like this, and as long as employees like Matt who treat customers this way represent the dealership, I can’t recommend shopping here.

Outstanding experience from the team when I visiting Silver Star Motors to do service maintenance and Cindy help the process from beginning to end very easy. I really appreciate for everything. Thank you so much, Cindy.