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Silver Star Motors

(1,051 reviews)
Visit Silver Star Motors
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–9:00pm
Tuesday 9:00am–8:00pm 7:00am–9:00pm
Wednesday 9:00am–8:00pm 7:00am–9:00pm
Thursday 9:00am–8:00pm 7:00am–9:00pm
Friday 9:00am–6:00pm 7:00am–9:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (866) 445-1275 (866) 445-1275
Used (866) 445-5324 (866) 445-5324
Service (866) 375-1662 (866) 375-1662

Reviews

(1,051 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Silver Star Motors from DealerRater.

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The entire experience was awesome, I was there with my

The entire experience was awesome, I was there with my daughter to look at the CLE450/C43 leasing options for her , we were recommended to Florence Cai in sales. At first my daughter was very nervous, she never experienced a new car leasing process before, she was driving a Lexus forever since College, but Florence Cai made us feel comfortable. Florence Cai professionally put a leasing deal together on the C43 and we signed up that day. Sam Faraj in finance, professionally presented all services as options and we bought the ones that benefited my daughter, Zero pressure from Sales and finance.. The entire experience was awesome for my daughter and myself. Adam M , the Product Specialist was also awesome, he explained all the features and technologies on the car.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the high praise! We're glad to hear your experience with Florence, Sam, and Adam at Silver Star Motors was a success, and we wish your daughter many happy miles in her C43!

Very good 👍 talk Carlos very professional Service

Very good 👍 talk Carlos very professional Service mercede benz favorite card thank you for everything

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5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi Javier, we're happy to hear that Carlos provided you with great service! Thank you for choosing Silver Star Motors and we look forward to serving you again.

Beatriz my service advisor was very professional she

Beatriz my service advisor was very professional she explained everything and my car was done promptly.

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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad you had a great experience with Beatriz and our service team at Silver Star Motors. We appreciate your feedback! Safe travels!

Very nice very fast and professional Service I am 100%

Very nice very fast and professional Service I am 100% satisfied very good service. they are number one.

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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We love reviews like this! Thank you for choosing Silver Star Motors!

Very Bad , Mis representation.

Very Bad , Mis representation. They advertised no accident but in CarFax came accident and painted car. Very rude and misbehave.

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1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Danny, we're sorry to hear about the issues you encountered with your vehicle's listing and our customer service. If you'd be willing to have a conversation so that we may better understand what happened and see what we can do to assist moving forward, it would certainly be appreciated. Please know that you can always give me a call directly. Thank you for bringing these concerns to our attention. - Mitch Baldeo - Customer Experience Manager - (718) 280-0289

Very Bad , Mis representation.

Very Bad , Mis representation. They advertised no accident but in CarFax came accident and painted car. Very rude and misbehave.

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1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Danny, we're sorry to hear about the issues you encountered with your vehicle's listing and our customer service. If you'd be willing to have a conversation so that we may better understand what happened and see what we can do to assist moving forward, it would certainly be appreciated. Please know that you can always give me a call directly. Thank you for bringing these concerns to our attention. - Mitch Baldeo - Customer Experience Manager - (718) 280-0289

Nick Samuel provided an exceptional car-buying experience

Nick Samuel provided an exceptional car-buying experience from start to finish. We visited the Mercedes-Benz dealership on 35-01 Northern Boulevard, Long Island City, NY 11101 because our current lease was nearing expiration and we were considering either leasing or financing a new vehicle. From our first conversation, Nick was helpful, patient, knowledgeable, and genuinely focused on helping us understand the options that worked best for us. We initially came in interested in the GLE 350 and asked for a comparison between leasing and financing, as well as the opportunity to take the vehicle for a test drive. Nick thoroughly explained the differences, answered all of our questions clearly, and promptly arranged the test drive. After driving the GLE 350, we felt that the GLE 450 would be a better fit because of its added power and six-cylinder engine. Nick did not hesitate to arrange another test drive for us, and that made all the difference. We ultimately decided on the GLE 450 and were very happy with our choice. Nick’s manager, Matt Fattah, was also friendly, transparent, and straightforward throughout the process. We received a reasonable offer, including the option to buy out our existing lease. Nick and the entire team took care of everything—from the paperwork related to our current lease, DMV, bank, and new lease—so efficiently that we were able to drive home in our new vehicle the very same day. Overall, it was a seamless, professional, and genuinely positive experience. Thank you, Nick, for making such a major decision feel easy and stress-free. We truly appreciate your patience, expertise, and excellent service.

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5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're delighted to hear that Nick and Matt made your experience seamless and stress-free. We appreciate your confidence in Silver Star Motors, and we wish you all the best with your new Mercedes-Benz GLE 450! Safe travels!

Nick Samuel provided an exceptional car-buying experience

Nick Samuel provided an exceptional car-buying experience from start to finish. We visited the Mercedes-Benz dealership on 35-01 Northern Boulevard, Long Island City, NY 11101 because our current lease was nearing expiration and we were considering either leasing or financing a new vehicle. From our first conversation, Nick was helpful, patient, knowledgeable, and genuinely focused on helping us understand the options that worked best for us. We initially came in interested in the GLE 350 and asked for a comparison between leasing and financing, as well as the opportunity to take the vehicle for a test drive. Nick thoroughly explained the differences, answered all of our questions clearly, and promptly arranged the test drive. After driving the GLE 350, we felt that the GLE 450 would be a better fit because of its added power and six-cylinder engine. Nick did not hesitate to arrange another test drive for us, and that made all the difference. We ultimately decided on the GLE 450 and were very happy with our choice. Nick’s manager, Matt Fattah, was also friendly, transparent, and straightforward throughout the process. We received a reasonable offer, including the option to buy out our existing lease. Nick and the entire team took care of everything—from the paperwork related to our current lease, DMV, bank, and new lease—so efficiently that we were able to drive home in our new vehicle the very same day. Overall, it was a seamless, professional, and genuinely positive experience. Thank you, Nick, for making such a major decision feel easy and stress-free. We truly appreciate your patience, expertise, and excellent service.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bella, we're delighted you had such a seamless and positive experience with Nick and Matt at Silver Star Motors! Enjoy your new Mercedes-Benz GLE 450!

Bright my GLE in for an inspection and received a

Bright my GLE in for an inspection and received a comprehensive overview on the health and stability of my vehicle Great job and good info from James.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rakim, it's fantastic to hear you received such thorough and helpful support from James! Thank you for choosing Silver Star Motors and sharing your positive feedback.

Victor is a great Mercedes Benz sales manager, very

Victor is a great Mercedes Benz sales manager, very supportive and extremely helpful. Thank You

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5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kimberly, we appreciate your kind words about Victor! Thank you from all of us at Silver Star Motors.