Reviews
Waste of my time
Sales rep was incompetent so we were passed to the “higher up” not sure how he’s in charge because he wasn’t willing to come down one penny for the offer on the vehicle even though we were told otherwise on the phone. Vehicle had damages not shown in online photo. Absolute waste of our time. Horrible communication, degrading salesman like a politician who didn’t make it. Look elsewhere.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Krystal, I'm sorry things didn't work out on the two vehicles you came to see at our dealership over the weekend. We set our pricing to be very aggressive from the outset. It's probably how we got your attention from central New Jersey. Your review seemed to indicate one vehicle was being considered; however, from the phone call I heard, it sounded as though there were two vehicles in consideration. I'm sorry if the vehicle had any damage not shown in our pictures. We go to great lengths to have our vehicles professionally photographed. I will speak with my teams about our photos and their quality from now on. We wish you all the best with your vehicle search. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Don’t even go
These people had us drive two hours from out of state after lying to us on the phone about price potential. Absolute waste of our time. On top of that the truck was damaged but of course those photos didn’t make it onto the internet. Horrible sales team guy wouldn’t come down a penny for his damaged truck he can keep it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Mike, I'm sorry things didn't work out on the vehicles you came to see at our dealership over the weekend. We set our pricing to be very aggressive from the outset. It's probably how we got your attention from central New Jersey. I'm sorry you didn't feel your time was valued and that there was any damage not shown in our pictures. We go to great lengths to have our vehicles professionally photographed and we don't play games -- especially with out of town clients. I will speak with my teams about our photos and their quality from now on. We wish you all the best with your vehicle search. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Juan Nadal is always great!! Best seller , I hope he’s...
Juan Nadal is always great!! Best seller , I hope he’s still at Chevy company i want my new lease from him only he is great
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Winngie, Thank you for your great review! We're glad to have Juan on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Juan was very patient and informative when working with...
Juan was very patient and informative when working with me on my purchase. Best car buying experience. I recommend East Hills Chevy Douglaston. Thanks again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear chefjrs81, Thank you for trusting your vehicle purchase to East Hills Chevrolet. We appreciate your business and your remarks about Juan. We wish you all the best. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Special Thanks to Juan Nadal for doing a great job for us...
Special Thanks to Juan Nadal for doing a great job for us on our recent lease of a new Chevy Equinox. Many thanks also to Lev Abgarian for all his help. We will be back again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear chevyguy, Thank you for leasing your Chevy Equinox from East Hills Chevrolet. We appreciate your business and your call-outs to Juan and Lev. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Juan Nadal and Lev Abgarian were very courteous and...
Juan Nadal and Lev Abgarian were very courteous and professional at every step of the process. Gave me a great deal on an Equinox. 5 ******
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear willoxc, Thank you for purchasing your Chevy Equinox from East Hills Chevrolet. We appreciate your business and your comments about Lev and Juan. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Thanks to Juan Nadal, I had a successful experience...
Thanks to Juan Nadal, I had a successful experience yesterday! Along with a new member of their staff, Tyler, Juan provided me with all the information I needed to make a decision. They then facilitated the paperwork and even helped transfer all my stuff from my trade-in to my new car! I couldn't have asked for a better team. I certainly will recommend East Hills, and especially the Juan and Tyler team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear edforall2, Thank you for purchasing your vehicle from East Hills Chevrolet. We appreciate your business and your thoughtful remarks about Juan and Tyler. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Chris Ng,is one of the salesman that I know. A gentleman...
Chris Ng,is one of the salesman that I know. A gentleman and someone that his products very well. I highly recommend him to all my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear enrique, Thank you for purchasing your vehicle from East Hills Chevrolet. We appreciate your business and your comments about Chris. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
This location is amazing and truly honest and helpful....
This location is amazing and truly honest and helpful. Everyone was amazing! Charles Gaines did his best as always. Chris Ng continued with the smooth process of having my vehicle ready. I went in picked up my vehicle and left EXTREMELY satisfied. This will be the only dealership I will be dealing with and will be recommending. Thank you to everyone at Easthills Douglaston!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Sana1evan, Thank you for purchasing your vehicle from East Hills Chevrolet. We appreciate your business and what you wrote about Chis and Charles. They'll enjoy reading what you wrote. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Totally different buying experience. The whole process...
Totally different buying experience. The whole process was nice and easy. Alex showed close attention to details, my needs and wishes. He is experienced and knowledgable specialist. Highly recommend East Hills Chevrolet of Douglaston and Alex as your next new car buying option.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear mobroo, Thank you for trusting your vehicle purchase to East Hills Chevrolet. We appreciate your business and your remarks about Alex. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com