Stocker Chevrolet

Secured a deal verbally..over the phone (via an ad on Car Guru).& about a 4-5 hr discussions w a salesman on Friday … backed with what I thought was a Credit Card amount of $500 to hold the vehicle over the Memorial Holiday weekend..until I could wire them the balance next week when my Credit Union reopened…the salesman apparently failed to record my Credit card..even with Gen Mgr approval..I called this am (Sat)..to further make sure all a-ok…got a text @ about 10 am..apologizing saying that someone else had already put a deposit down (a local)..& he apparently had “dons” over my agreement…was even told by the Gen Mgr. that I was an extreme risk -(being an Internet sale)..& he was sure I understood!!!..We’ll it was an all cash offer @ their listed price-($11,000)-but to no avail..I was washed over for a “local” buyer….& I basically had no recourse on my offer ..deposit..or sale..& what a crappy way to do business!!..I deem it as disrespectful…deceitful…and a disgusting way to do business-period!…Oh wait..sorry I any talking about the “ Car Business”…Notorious for being unscrupulous anyway!!…my advice: BUYER BEWARE!!..especially if you are from “out of town”..or an unsuspecting Internet buyer…thaw apparently ha e too ma y ways to SCREW YOU…if they so choose!…DONT WASTE YOIR TIME WITH THE “STOCKER BRAND”.. Chances are it’ll come back to bite you when you least expect it!!

They show you a video to show you underbelly of vehicle- checking tires, if you have leaks, etc. I love that. They don't try and get you over for money. They will tell you if something needs fixed before they fix it. Friendly staff. Waiting room is excellent as they have a play space for kids, drinks (coffee or water), TV, and magazines to look at.

Received inspection and oil change. Appointment setup was easy and work was completed in a timely manner. All staff were friendly and efficient. Really like the inspection video.

Transmission went in my vehicle. Stocker wanted to charge me excessive fees above and beyond my extended warranty. $500 fee for "handling the transmission when it got delivered", "credit card fee because warranty company was paying them by credit card", and additional fees for labor. all totaling in excess of $2300. Ultimately I had the vehicle towed back home to the chevy dealer i bought the car from. Stocker service staff were nice, but I simply could not accept all the extra billings. Had they simply honored my warranty (like my dealer) they would have got the job and made $$$ in the long run. Stocker- suggest you reconsider your policy on fees!

My wife bought her 2017 GMC terrain at Stocker about 2 years ago. When she brought it home I could hear the tick of an exhaust manifold leak. We ignored it and she drove the car. Coming up on our first free inspection I did a little research and found that cracked manifolds are a common problem on the GM 2.4 Ecotec, it had gotten a little worse so I purchased the part in anticipation that they would fail the inspection, but to our surprise they passed it. She continued to drive the car and I finally got tired of the leak and replaced the exhaust manifold 3500 miles ago. Yesterday, she took the vehicle back for the second free inspection. I am retired Army and a mechanic by trade and I went over the vehicle before she took it in. They failed the vehicle and tried telling her that it had a cracked exhaust manifold and it would cost almost $2000 to fix it. They said it was "loud and visible" but they "couldn't show it to her without taking a bunch of stuff off". My wife is a smart woman immediately called xx and told them she would have me fix it. Then watched the guy go back to his desk and eat a sandwich for 30 minutes before he stapled her paperwork and picked up her key and brought it back. When she got home I crawled all over and under the vehicle listening for an exhaust leak and heard and saw nothing. I checked it hot and cold, under load and at idle and there was nothing. I took it to my local Chevy garage and asked them to find an exhaust leak, both a service manager and a mechanic looked and listened for 15 minutes and found nothing. I then took it to an old mechanic friend who has been doing mechanic work for 55 years and grew up, went to school with and was neighbors with Gene Stocker growing up. He had me block the tailpipe to force a leak while he inspected for a leak. Pressure built and the engine almost died, still Nothing! I called and demanded to talk to a service manager, I got Matt who is a bit of a cupcake, he was very sassy defensive and full of attitude, at one point I got frustrated and said "don't give me your F#^$ing attitude" and he hung up on me. I called back and talked to Cory Stocker the GM, he was actually cool and apologetic. I explained the situation and that my wife felt she was being taken advantage of because she is a woman. He assured me they would never do that and asked that I bring the car in an inspect it with Matt and the mechanic and him. He left me with little doubt that he would try to make it right. Unfortunately at this point my wife is DONE! She feels like she was taken advantage of and told me that she has no interest in either of us going back there. Today I will be taking it to a reputable shop and ask him to do an all out inspection, I am going to tell him if he can gig it, then fail it. If it passes that will seal the deal for me and my family friends and I will never return to stocker. Update: I took it to another shop and asked him to try to fail the vehicle, I showed him the paperwork from Stocker and had him do an in depth inspection. He couldn't find any reason why the vehicle would fail. I asked him to try to find a exhaust leak and he couldn't. This confirms my suspicions that my wife avoided being another victim of a dishonest dealer service department

Friendly staff and very helpful. always trying to please the customer

I had the best car buying experience ever! Michale was fantastic. I purchased a Bolt from out of state and he made the entire process quick and easy. Michael answered all my questions and knew I had a long drive home so he was super considerate of my time. We took care of almost everything ahead of time so I was in and out with my new car in no time!

The body shop changed the damaged part on time, and the work was done well. However, when I got it back, my car had a lot of little white spots on the front, which were not present before. These were paint damages, which uncovered the white primer below the color. Some of them were so evident that someone tried to cover them up with paint (badly). These spots were not present in the photos they took when I left the car for them. However, the lady declared that she could not zoom in on the photos (taken from an IPad), and there was no conclusive evidence that the body shop did the damage. After talking with the manager for 10 minutes in the back (I believe I heard somebody laughing, but I may be wrong), she came back, and she said that when they have a moment, they will look at the camera footage and will contact me again. Of course, I have never heard from them since then.

A great dealership. Very easy to work with and was able to reach a deal before walking in the front door great service and very responsive. A+

A great dealership. This is my third new purchase from Stocker Chevrolet. Mark Tabaka and his team are outstanding. Great deals and great service. Traveled over 100 miles for my new truck and well worth it