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Paul Miller Inc DBA Paul Miller Audi

(2,701 reviews)
Visit Paul Miller Inc DBA Paul Miller Audi
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc DBA Paul Miller Audi from DealerRater.

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Worst experience ever...

Buyer be ware... If I could give this dealership less than a star I would. I was dealt with less respect for a customer than I deserved. I felt played and the sales person (not mentioning names) was rude during the negotiation process. I felt disrespected when the sales person said "2 + 2 doesn't equal 3". It's like calling me idiot or illiterate. I felt the loan they were to give me unfair so I went a different route and got my own loan which they clearly frowned up. I initially test drove the car and mentioned the rattle that I felt in the steering wheel and was told it would be handled prior to pick up. When I went to get the car, I test drove it first and when I felt the car to be unusual in the way the steering wheel felt, the sales person chuckled and said you are not buying a brand new car. For a $34000 car I sure would want to have a near new car. I looked past the scratches on the rear bumper and the imperfections on the doors as well as the odd messed up shifter trim. Upon return to the dealer the sales person proceeds with taking the keys and walking away. I honestly hate dealing with dealerships and while I dealt with many of them, this one by far was the worst. I don't believe a customer should be talked to in that way and not even given options when expressing a concern with the brakes. I mean, what dealership is okay giving out a car with defected brakes on a CERTIFIED PRE OWNED??? STAY AWAY!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lease new Q7

Peter Wendell is an excellent sales professional. Peter is very responsive, and clearly has the respect of the entire team. And it is well deserved. Experience could not have been better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

I have been getting my Q7 serviced at Paul Miller for years. No hassles. Great work every single time. They take great care of you at Paul Miller.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My A4 maintenance experience FABULOUS

Nothing but smiles, Thank yous And follow-ups. Very professional and on point! Loaner car was fabulous! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent.

Have been a client of Paul Miller Audi (daughters have also) for years. Wouldn’t go anywhere else. Have purchased several Audis and had them all serviced here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing experience.

Our experience was top notch. We had just dealt with another Sufi dealership in Millburn NJ and had s miserable experience. Tri State Audi surpassed my expectations. I can’t say enough what an enjoyable experience we had!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Paul Miller Audi

Love our salesperson Peter Wendell - he is the best!!!! Have purchased several cars from Peter, he is a true professional we highly recommend him to all of our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worst experience ever...

Buyer be ware... If I could give this dealership less than a star I would. I was dealt with less respect for a customer than I deserved. I felt played and the sales person (not mentioning names) was rude during the negotiation process. I felt disrespected when the sales person said "2 + 2 doesn't equal 3". It's like calling me idiot or illiterate. I felt the loan they were to give me unfair so I went a different route and got my own loan which they clearly frowned up. I initially test drove the car and mentioned the rattle that I felt in the steering wheel and was told it would be handled prior to pick up. When I went to get the car, I test drove it first and when I felt the car to be unusual in the way the steering wheel felt, the sales person chuckled and said you are not buying a brand new car. For a $34000 car I sure would want to have a near new car. I looked past the scratches on the rear bumper and the imperfections on the doors as well as the odd messed up shifter trim. Upon return to the dealer the sales person proceeds with taking the keys and walking away. I honestly hate dealing with dealerships and while I dealt with many of them, this one by far was the worst. I don't believe a customer should be talked to in that way and not even given options when expressing a concern with the brakes. I mean, what dealership is okay giving out a car with defected brakes on a CERTIFIED PRE OWNED???

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Easiest way to buy a car!

Buying a car at Paul Miller Audi is a very easy experience. From the paperwork with Michael S. to the excellent training session by Peter Wendell. This is my seventh experience with Peter and like fine wine, it get's better every time, even though you don't think that it could possibly get better. Peter knows what I like and I bought the car in between other customers on a busy holiday weekend. What more can I say? You guys rock!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Q5 Service Visit

Service is always great. Lou is a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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