Avis Ford

I always receive great service. My sales person provides me with great information, incentives and respect

I took delivery of my 2019 Ford Explorer Limited with a cracked windshield, and despite repeated promises to replace it under warranty, the dealership’s repair teams have failed every time. The first installer didn’t have the proper rubber gasket and resorted to using tar sealant to secure the new windshield; a second crew only added more sealant—again without genuine parts—and after countless calls assuring me they’d “make it right,” I’ve heard nothing. Now the windshield is leaking into the cabin, damaging the interior and making the vehicle unsafe to drive in wet weather. Buyer beware: if you expect an honest repair with OEM components, be prepared to fight for it.

I originally shared a positive experience with Avis Ford based on a goodwill repair to my vehicle of a part they actually damaged, but I feel compelled to update my review given the subsequent issues and lack of accountability. After their “repair” of a faulty, Ford-recalled seatbelt mechanism, I discovered a deep scratch and dent on the interior passenger side—cutting through to the bare metal of my tri-coat paint. This damage was completely concealed during the service, and as the sole driver of my two-door vehicle, I can confirm it did not exist before. I have neither the tools, nor the strength to create damage of this nature. Shortly after, a persistent rattling developed on the same side of the car. I raised this safety concern directly with Avis Ford, emphasizing the risk of driving with a possible loose interior panel and definite compromised structural integrity—especially given the original repair involved a recalled part. Unprofessional Response
: Rather than addressing the latent damage and dangerous noise, the service manager for Avis Ford, told me to take my business elsewhere. This dismissal—coupled with the fact that my car is now worse off than before—falls far short of the professional, customer-focused service I initially praised. I was very respectful and kind in my communication, despite the inconvenience of having to return multiple times for the same issues and them causing even more problems. I’d hoped they would just repair the damage they know they caused and resolve this matter. I regret having to downgrade my rating, but I cannot in good conscience recommend a dealership willing to endanger my safety and have me on the road with damage caused by them. Avis Ford not only failed to properly repair my vehicle but also caused additional, concealed damage and refused to take responsibility.

I originally shared a positive experience with Avis Ford based on a goodwill repair to my vehicle of a part they actually damaged, but I feel compelled to update my review given the subsequent issues and lack of accountability. After their “repair” of a faulty, Ford-recalled seatbelt mechanism, I discovered a deep scratch and dent on the interior passenger side—cutting through to the bare metal of my tri-coat paint. This damage was completely concealed during the service, and as the sole driver of my two-door vehicle, I can confirm it did not exist before. I have neither the tools, nor the strength to create damage of this nature. Shortly after, a persistent rattling developed on the same side of the car. I raised this safety concern directly with Avis Ford, emphasizing the risk of driving with a possible loose interior panel and definite compromised structural integrity—especially given the original repair involved a recalled part. Unprofessional Response
: Rather than addressing the latent damage and dangerous noise, the service manager for Avis Ford, told me to take my business elsewhere. This dismissal—coupled with the fact that my car is now worse off than before—falls far short of the professional, customer-focused service I initially praised. I was very respectful and kind in my communication, despite the inconvenience of having to return multiple times for the same issues and them causing even more problems. I’d hoped they would just repair the damage they know they caused and resolve this matter. I regret having to downgrade my rating, but I cannot in good conscience recommend a dealership willing to endanger my safety and have me on the road with damage caused by them. Avis Ford not only failed to properly repair my vehicle but also caused additional, concealed damage and refused to take responsibility.

Requested Avis Service to update the calibration on the Telematics Control Unit (TCU) to bring it up to the current calibration as shown in the Ford Diagnostic & Repair System (FDRS) for my vehicle. Service refused to do this without running diagnostics for a particular concern first. I told Service the concern is that the TCU software is out of date and needs to be updated to the current calibration. I also agreed that I would pay the cost (estimated at $180) to do this. Service reiterated they would have to run diagnostics for a particular issue first. When asked why, Avis Service just indicated they were not authorized to do anything until they run diagnostics for a particular issue first. IMHO, sounds like creating service work to increase customer service bills -- it is not like I requested an update to a calibration level not authorized by the FRDS. Review Updated 6/18/25: Spoke to the Avis Service Manager about his response to my initial review. I acknowledged the validity of his response, but wanted him to understand my position that it is unreasonable to expect anyone to give an open-ended "blank check" to perform work. After further discussing the work needed based on information obtained from internet sources, we came to a mutual agreement about the work and cost. The work was performed as agreed. I am now completely satisfied with the Avis performance and have revised my rating accordingly.

Ford Fusion engine issues. I had a previous diagnostic, they told me to bring my car in as sometimes ford would help and bringing it in was the first step. After 5 days they came back and told me what I already knew. I then asked, if they determined if ford would help and they told me to call ford because they couldn’t tell me that. Lmao an extra 200 for nothing.

Purchased 2020 Ford Fusion (in 2020) and I've had ongoing engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESOLUTION. Service professional Jean Miller informed me of needed transmission and engine part replacement...Later found out (from Quick Lanes' specialist), no engine work was ever completed on my vehicle. I've emailed Ford Customer Experience Specialist, General Managers, "tried" addressing concerns with Service Managers, several Service professionals...without ANY RESOLUTION. Service Center Mgr./professionals lack compassion; Service ctr. manager (Larry) is extremely... rude. I pay $465.00 monthly for a vehicle under warranty. I'm forced to drive this vehicle to work, every day, with smoke coming from its exhaust/ "check engine" light on. It's sad and very unfortunate that this is my experience. I've been purchasing vehicles from Avis Ford for over a decade and this is by far the WORSE experience ever. Upon purchase, I was promised a $500 voucher through ID. ME (by salesman) Walter Simmons...that incentive disappeared after vehicle purchase. I received nothing but avoidance and a headache chasing behind salesman to help with finalizing incentive. I never thought I'd have to pay for service this terrible and the time I've put into all of this madness is just heart wrenching. Never again will I buy from AVIS FORD!

I love Avis Ford and my 2024 Ford Edge! Mr. Iron Johnson was so helpful and professional! Mr. Iron Johnson help me with the transition to my new vehicle and explained and answered all of my questions.

My long time salesman in 2022 ordered me the perfect truck but in 2024 when I waited 6 months for my newest version of my truck to be made, I was surprised by a 'tonka' truck as my replacement. The salesman wanted to argue with me telling me it is the same vehicle but a new version; it wasn't even half of what I ordered. Essentially I was NOT helped by the salesman, his manager or dealership manager. NO HELP even after reaching out to them. I would NEVER recommend Avis Ford.

Gordie Johnson at Avis Ford is the best!!! I told him what I wanted and he delivered!!!! He got me a great vehicle and an even better deal!!!! I will always come back to Gordie & Avis because they always put the customer first!!!!