Stadium GM Superstore

I bought a used Escalade ESV premium from Stadium Cadillac from Alan Bott in sales. The list of misleading salesmanship is unforgivable. The list of problems on this vehicle are all very serious and expensive repairs. Running boards falling off and acting as aircraft wings, suspension failures, dvd system has never worked, the air bags are disabled, and now with modest mileage the engine needs rebuilt. Stadium has has done nothing to support. They ignore me. Pretend I don’t exist. But I have a plan. My giant roving vehicle is soon to become a billboard!! :) avoid Staium Cadillac in Salem, Ohio. Avoid anyone that ever hire a thief like Alan Bott. Bott will lie unimaginably, he meets every definition of xxxxxxx salesman.

I should have asked more questions. But I’m a long time customer. I didn’t think the dealership would let a salesman screw me. They dumped a bad Escalade on me. Moreover, their solution is for me to buy another vehicle. Save yourself, drive to Cleveland. And if Alan Bott works for the dealership, run away!! He is a con man. Willing to lie and mislead is not what modern car sales should be when internet purchases are the mechanism. I searched the Internet and this dealership handed me to a cheater, a liar, to dump a bad truck. They let it happen. A $40k screw job!!

Please be advised that I had contacted Stadium GM on Tuesday, August 14, 2018 via an internet inquiry regarding a 2008 Chevrolet Trailblazer I was interested in. I followed up with a phone call on Wednesday, August 15, 2018 and spoke with Fred Russo, We discussed the vehicle I was inquiring about on Thursday, Friday, Saturday and this morning, with phone calls and texts. I was receiving required information about the vehicle and purchase and was negotiating in good faith. I made an offer on Saturday and said I would give a $1,000.00 deposit on Monday. Fred followed up with a counter-offer Monday morning and I said we could meet in the middle and I was ready to give him a deposit at that point. Fred even texted me the service invoices of work recently completed and texted me letting me know that the two (2) Front tires were recently replaced. After our last correspondence, I did not hear from him for approximately three (3) Hours and when I finally received a response from him, he said he would let me know tomorrow as there was a deal written on the vehicle with a deposit. Needless to say I was shocked, as stated previously I was negotiating in good faith and was going to give him a deposit on the vehicle. I called Fred and spoke to him and was confused on how the vehicle could be sold, when I was working with him. He said he could write an “alternate deal”, whereas if the first deal did not go through, he would contact me letting me know. I told him I was treated poorly regarding this deal, was intentionally ignored and was disappointed in how he handled it. I am truly disheartened in how poorly I was treated by Stadium GM on my attempted purchase of this vehicle. I am taken aback by the treatment of Stadium GM toward their customers, especially when I tried to pay a deposit twice. I feel I was treated unfairly and disrespectful when all I was trying to do was spend my hard earned money on a vehicle I was interested in. I am hoping that Stadium GM does not treat all their customers in this manner and they would do what is needed to earn their customers trust and business back.

Please be advised that I had contacted Stadium GM on Tuesday, August 14, 2018 via an internet inquiry regarding a 2008 Chevrolet Trailblazer I was interested in. I followed up with a phone call on Wednesday, August 15, 2018 and spoke with Fred Russo, We discussed the vehicle I was inquiring about on Thursday, Friday, Saturday and this morning, with phone calls and texts. I was receiving required information about the vehicle and purchase and was negotiating in good faith. I made an offer on Saturday and said I would give a $1,000.00 deposit on Monday. Fred followed up with a counter-offer Monday morning and I said we could meet in the middle and I was ready to give him a deposit at that point. Fred even texted me the service invoices of work recently completed and texted me letting me know that the two (2) Front tires were recently replaced. After our last correspondence, I did not hear from him for approximately three (3) Hours and when I finally received a response from him, he said he would let me know tomorrow as there was a deal written on the vehicle with a deposit. Needless to say I was shocked, as stated previously I was negotiating in good faith and was going to give him a deposit on the vehicle. I called Fred and spoke to him and was confused on how the vehicle could be sold, when I was working with him. He said he could write an “alternate deal”, whereas if the first deal did not go through, he would contact me letting me know. I told him I was treated poorly regarding this deal, was intentionally ignored and was disappointed in how he handled it. I am truly disheartened in how poorly I was treated by Stadium GM on my attempted purchase of this vehicle. I am taken aback by the treatment of Stadium GM toward their customers, especially when I tried to pay a deposit twice. I feel I was treated unfairly and disrespectful when all I was trying to do was spend my hard earned money on a vehicle I was interested in. I am hoping that Stadium GM does not treat all their customers in this manner and they would do what is needed to earn their customers trust and business back.

Please be advised that I had contacted Stadium GM on Tuesday, August 14, 2018 via an internet inquiry regarding a 2008 Chevrolet Trailblazer I was interested in. I followed up with a phone call on Wednesday, August 15, 2018 and spoke with Fred Russo, We discussed the vehicle I was inquiring about on Thursday, Friday, Saturday and this morning, with phone calls and texts. I was receiving required information about the vehicle and purchase and was negotiating in good faith. I made an offer on Saturday and said I would give a $1,000.00 deposit on Monday. Fred followed up with a counter-offer Monday morning and I said we could meet in the middle and I was ready to give him a deposit at that point. Fred even texted me the service invoices of work recently completed and texted me letting me know that the two (2) Front tires were recently replaced. After our last correspondence, I did not hear from him for approximately three (3) Hours and when I finally received a response from him, he said he would let me know tomorrow as there was a deal written on the vehicle with a deposit. Needless to say I was shocked, as stated previously I was negotiating in good faith and was going to give him a deposit on the vehicle. I called Fred and spoke to him and was confused on how the vehicle could be sold, when I was working with him. He said he could write an “alternate deal”, whereas if the first deal did not go through, he would contact me letting me know. I told him I was treated poorly regarding this deal, was intentionally ignored and was disappointed in how he handled it. I am truly disheartened in how poorly I was treated by Stadium GM on my attempted purchase of this vehicle. I am taken aback by the treatment of Stadium GM toward their customers, especially when I tried to pay a deposit twice. I feel I was treated unfairly and disrespectful when all I was trying to do was spend my hard earned money on a vehicle I was interested in. I am hoping that Stadium GM does not treat all their customers in this manner and they would do what is needed to earn their customers trust and business back.

Since one star is the lowest that is what I will rate. Obviously reviews are all opinionated and go off each persons experience but I prayerfully encourage people who read reviews, don't touch this place with a ten foot pole. I won't even go into extreme detail but first off you put a vehicle on the lot that's not mechanically cleared. They tell you "oh the vehicle was cleared and checked before it hit the lot" okay so if that's the case you knew this vehicle had problems and put it out there anyway??.. Or are you lying about having it checked..?? Which one.. That's something I would expect to hear from a used car lot by the name of honest bobs sales not from a big time dealer... The vehicle had tires that were almost completely bald still put on the lot as well as a issue with the exhaust where previous owner did some very ridiculous that can't even be explained. They even put the vehicle on the lot with a broken mirror, that's something you expect at honest bobs used but not abused car sales not of a dealership of this caliber. It's so much more I could include: my direct salesman before I even looked at vehicle gave me a price, next day family members go down notice the problems as mentioned above and get told the price, go back the following day and for them to repair the issues now you want that price plus taxes even though that's not what was discussed initially. After going back and forth, they call and offer a counter all for me to find out later that somebody put a deposit on the vehicle and I've been talking to you all morning. That person just didn't walk off the street and stay in the dealer for 2 mins, what did you waste my time for calling me and telling the price I need to pay out of pocket for?? Again I prayerfully encourage anybody stay away from this place there are other dealerships that at least won't put a vehicle on the lot like this expect customers to pay the price, but then again they will find somebody who doesn't know about cars and they will pay full price and fees not knowing what they got into.

We purchased a 2012 Chevy used truck two months ago and it quit running, had to have it towed home and have continually called the dealership and have gotten no response.

My Mom's leasing went extremely well. The Lease salesman went above and beyond in helping to make sure we had the best deal and experience during the process. Thanks Stadium GM.

Called @ Noon....told car was there & available. Told Salesperson Please Call Me if car sells before 5:00 as I need an hour to drive there directly after work. What happens?? After my long drive... of course, car was sold. Not a good way to run your used car department. Manager never even made an appearance to apologize.

CAllen and spoke with Salesman Joe asked he could do a walk around to check for damage so I would not drive 3 hrs to find car had damage . Was told it had only a chip in door and scuff on bumer. Drove 3 hours to look check it out . Car had major damage on rear . Turned around and left after seeing that..He caled me and said they would fit the damage and wanted to come back up told me that was the only damage . Drove back up to buy and found the r. frt. fender had damage and door check was broke. This guy is either blind or he is a liar. Either way don't deal with him.