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Ed Kenley Ford

(179 reviews)

Reviews

(179 reviews)

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Ken and Jeanene Wynn

A great experience dealing with Dave Embrey. Absoultly no pressure, just useful and helpful information.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Goodaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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customer review

2001 F-250. The service was excellent and done in a timely fashion

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ed Kenley Service - "Quick Lane" and Dealership

We have always taken our Ford vehicles to Ed Kenley's Quick Lane ever since we purchased our first Ford. We have trust in the Ed Kenley dealership and those who manage Quick Lane (Jim Peer and now Mark). All the mechanics seem to be well-trained whether for a routine oil change or warranty follow-ups, etc. Frank is excellent as a trouble-shooter for anything that needs to be fixed or done. We were very impressed with his attaching our license plate a year ago as it was hanging after going through a car wash. Also he serviced our 2012 Ford Expedition in May for it's 40,000 mile check, rotated tires, etc. Oh, forgot to mention than he retrieved a favorite earring that had fallen in between the driver's seat and center compartment! He's a great mechanic! Mark and Anthony and Kevin have been great at the front desk -- professional and personable. Lanona (Spelling) has been great to follow up with phone calls after service is done. Thanks - Ron and Shar Hughes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Telecommunications Advisor

Service was very fast considering what had to be done. The Boots for the F150 seem very expensive though, and the fact that the engine had a poor design requiring them, Ford should have given them for free. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Family

My family, is a FORD family, so of course when it came time for me to pick out a new car, we went to Ed Kenley. I already had a specific car in mind that fit my price range. When I got there, Dave welcomed me with enthusiasm, and was eager to show me around. I told him ideally, what I was looking for, and he showed me all of those cars. Then, he told me about some other cars that I didn't think of, that were also in my price range. I found a car I liked even better, that I could still afford! I left happy with my new Ford Focus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Salesman Ron Butcher

Ron was very easy to work with- no pressure at all!! Highly recommend him as a salesman! Also Jason helped with the teaching of the computer parts of the car. Knowledgeable and easy to understand!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Sales experience

Parker did a good job, very friendly, helpful & courtious. We appreciated his attitude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased a Used 2013 Ford Focus on 10/03/14

I have been a dedicated customer with Quick Lane since 2001 with my 1994 Ford Ranger since I began having regular maintenance done. I have been a faithful customer from then on because of the excellent work the mechanics and treatment I received. After 13 years of maintenance repairs on my truck, it was time for me to say "So Long" to my truck on 10/02/14. Now without a vehicle, I knew it was time for me to call Ed Kenley Ford so that I could take a look around the lots. I called and spoke with Dustin Neilson who was very professional and understanding of my situation that I no longer had any transportation that he offered to pick me up at my home as I live only 2 miles down the street. We walked around the used lot and discussed what I was looking for and my needs in a vehicle. He was very knowledgeable as well as patient with me regarding the vehicles that I was somewhat interested in that I looked at and sat in until he noticed me glance at the Grey 2013 Ford Focus. He was very helpful to answer all the questions I asked plus the additional information he gave me. I decided to test drive it and that's all it took as I purchased that vehicle on 10/03/14. Dustin is an incredible Salesperson that was easy to talk and work with so now I'm enjoying my awesome car. Thank you so much Dustin Neilson for the exceptional job you did to make me a satisfied Customer. Also, thank you to Wayne and Burke for the work they did to complete the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Fusion

This is a good place to buy your next Ford, they have a good selection and competitive prices. The atmosphere is relaxed. You can look around and even test drive without a lot of pressure. Make sure to have plenty of time if you are buying, the paperwork process seems to take forever.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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