Key Hyundai of Milford

Unethical Sales Practices and Unfulfilled Promises at Key Hyundai of Milford I purchased a Hyundai Tucson Hybrid from Key Hyundai of Milford on July 17th, signing the paperwork that day and picking up the vehicle on August 4th. During the deal discussion, Kyle (Sales Manager), General Manager (I think Mike) and Javier (Sales Representative) agreed to include a spare tire, 3-year maintenance package, and all-weather mats. These items were listed on the deal sheet and signed by me, with the General Manager present. However, during the finance discussion, the Finance Manager mentioned that all vehicles receive ceramic coating but failed to disclose that this would cost $1,700. He asked me to sign without explaining the charge and did not provide a copy of the agreement, stating that all documents would be given on the pickup day. On August 4th, I was informed that the sales team had been replaced Kyle and team, and the new Sales Manager was Anthony. Javier assured me that the spare tire would be provided on August 13th, and also agreed to give me a $140 check for merchandise which was also part of the deal. I signed a document with Javier and Anthony confirming this. However, the day before, Javier messaged that the check was not ready and then stopped responding. When I visited the dealership, Javier falsely claimed that everything had been provided. Anthony also insisted they owed me nothing and refused to let me speak with the General Manager. They had removed the original deal sheet that listed the agreed items. Now, neither the sales rep nor the dealership is responding to my messages. This review is my formal step to request resolution. Key Hyundai, please take responsibility and resolve this issue. Anthnoy was telling that they the car of less to me even though it was their decision to sell when I gave my offer. I don’t know how can a sales manager tell this to a customer. Even he was telling you just one customer do what ever you want to do.

I was just hit with a classic bait and switch at this dealership. I’ve seen all the messages — everything was lined up until the truth came out. And instead of owning up to their mistake, one of the sales guys couldn’t handle the conversation and stormed off like a child. What’s ironic? The guy claims to be Army — you’d think jumping out of planes might’ve taught him how to face a situation like a grown man. Bottom line: shady tactics, zero accountability. Do yourself a favor and take your business elsewhere.

On Friday, June 20th, my wife and I visited the dealership looking to lease a Hyundai Palisade for our company. After negotiating with the salesperson and finance team, we agreed on lease terms and payment. They ran my credit and told us that because it was after 6 PM, we could take the vehicle for the weekend and return Monday to finalize and sign the paperwork. On Saturday, my wife brought the vehicle back in so they could complete the final inspection on our trade-in. We received follow-up calls from the sales rep over the weekend, giving us the impression everything was in order. Then Monday came. After spending an hour and a half in the dealership with the finance team filling out paperwork—and with our kids sitting in the Palisade we had all weekend—we were blindsided. A member of the team casually revealed we had not been approved for a lease, and that the deal was now for a financed vehicle. This was incredibly upsetting. No one at any point from Friday to Monday informed us of this critical change. Not Friday night when my credit was run. Not Saturday when my wife brought the car back. Not during the sales rep’s follow-up calls. Not even when we arrived Monday to “finalize” the lease. Only after we were deep into paperwork did they spring this on us and ask us to consider financing instead. It felt like a tactic—let the family drive the car all weekend, get attached to it, and then try to pressure us into signing for a finance deal we never discussed or agreed to. We felt misled, embarrassed, and frankly insulted—as if the finance team assumed we wouldn’t notice the difference or wouldn’t care. My wife and I had to take our special needs son, our 5-year-old, and all of our belongings out of the Palisade and reload our old vehicle in full view of the dealership. It was humiliating and avoidable. This experience lacked basic communication, transparency, and respect. I would strongly caution others to be very careful when dealing with this dealership.

Love working with this dealership. We have brought home 2 new vehicles this month, 1 due to a lease being up & the other a 1st new car purchase for a family member. Everyone was wonderful, from the salesmen: David Morgan & Sam Kaylor to the finance guys: Ken & Edwardo. They make the stress of buying a new vehicle fun again. This is why I've been a repeat customer and why I'll be back when my personal vehicle's lease is up next year.

Eduardo, Thank you for all your help helping me in purchasing my car. I really appreciate the time you invested in insecureing a loan. We both know it was not easy! Your patience and knowledge was invaluable. Your demeanor spoke volumes. Thank you for going the extra mile. As for the car, very happy with it...her name is Rocket. Thank you again for everything. John R. Van Keuren

I was looking into buying my first new car. When I walked into Key Hyundai of Milford, I was greeted at the door by everyone there. Andreas came up to me and helped me with exactly what I was looking for. I didn’t feel like I was getting taken advantage of and I was guided through the car buying process step by step. I recommend coming here if your interested in car buying!

My cay blew up next day with full warranty, they will not call me back

The experience with the finance department was dreadful. I worked with an individual named eduardo. After waiting over 4 hours to sign the papers in order to purchase the car, 4 hours after the appointment I had previously said, I was ushered in after 9:00 p.m. the first set of paperwork had the wrong vehicle Vin number, the second set of paperwork had the wrong price on it. I would not have detected this error if I hadn't said please give me the paperwork and he said I already gave you the monthly amount and I said please print out the paperwork with all the final numbers. That's when I realized that he had charged me $2,000 extra tha the vehicle price. I was then informed that the finance percentage was actually 1 percentage higher than I had been told. By this point it was well after 9:00 p.m. and I've been waiting there for over 4 hours and I was hungry and tired. He started to give justifications about what had happened and I said I don't want to hear it please just give me the correct paperwork so I can review it sign it and get out of there. He kept on trying to justify his mistakes and I kept saying please just print at the final paperwork I'm tired and I want to by the car and leave. He said okay excuse me I'll be back and he left the room. I thought he was checking on something but he never came back. I went out to search for him and he was there in the public among other individuals and he shamed me. He said are you calm now are you ready for me to come in? I said I didn't know what you even had left for. He said you were talking over me. I said I am upset because I've been given wrong information multiple times and I just wanted you to please print out the correct paperwork so I could sign it and leave. I'm upset because errors had been made and at this point I just want to move on. He still continued to say that he was not going to come in until I was calm. I said I am calm but I am upset, yet no insults or anything like that had been said. I had to raise my voice to tell him I wanted to sign the paperwork but I did not yell. He continued to stare me down and eventually went in to the finance office again. He treated me with arrogance and indifference and coldness. Eventually the paperwork was signed and I purchased a car by 10:00 p.m. I then for the first time cried in the parking lot of the dealership after what should have been a joyful experience, out of frustration. The sales associate however, was absolutely amazing. Andreas Constantineau is one of the reasons I saw the deal through despite my Dreadful experience at the finance department. He's a man of integrity, expertise, and a man of his word. He is a man of compassion and patience and he is dependable. I could not recommend him more highly. He even rushed out to check on me in the parking lot because he could see how upsetting the situation was. He continues to follow up after the car purchase to see if I have any questions. You cannot find a better person with whom to work and I have never received such excellent customer service from anyone. He is only reason I would go back to this dealership.

Service department mistakenly performed a 60K mile service for my vehicle that had only 31K of miles which they ended up replacing the drive belt. The Drive Belt was not needed but they went ahead and performed the replacement without my consent (they said it was required). It's not even mandatory at 60K miles, but you would think you get a courtesy call. Management (Billmary Ortiz) has been giving me the runaround for almost 2 years now and has not replied back by phone or email. I've been a customer with Hyundai since 2007 which I'll never go back to this dealership.

I couldn’t be happier with my experience at Key Hyundai of Milford. My sales rep Hayley Maxwell, was knowledgeable, patient, and genuinely cared about helping me find the right vehicle—not just making a sale. The entire process was smooth and transparent, and they gave me a great deal on both my new car and my trade-in. Even after the sale, they followed up to make sure I was happy and answered all my questions.