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McMullen Ford

(1,728 reviews)
Visit McMullen Ford
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:00am–6:00pm
Tuesday 8:00am–6:00pm 7:00am–6:00pm
Wednesday 8:00am–6:00pm 7:00am–6:00pm
Thursday 8:00am–6:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 state dealer award
View 6 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (402) 403-3264 (402) 403-3264
Used (402) 403-3656 (402) 403-3656
Service (402) 403-3268 (402) 403-3268

Reviews

(1,728 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McMullen Ford from DealerRater.

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Service

I did not personally bring the car in. My daughter did and since I didn't hear anything from her I assume all went well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. Feel free to stop by if you need any assistance in the future!

A very good experience

Our car buying hunt was getting rather frustrating until we went to McMullen Ford and started working with Rick Ham. He gave us a very good deal on a car that suits us perfectly. When we finished up the paperwork and got into the car Rick was right there and walked us through all the bells and whistles to make sure we were comfortable. He was very patient throughout the entire process and believe me, with us it was a process! When we are ready to trade again we will certainly come back to deal with Rick and McMullen Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ford 2008

They always manage my truck needs and routine maintainence with ease and precision.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your positive review, Jean. We appreciate your review of our team, and the staff here at McMullen Ford look forward to further serving you in the future!

good service

First time buying tires from Ford. Priced around, you saved me money, and was honest about type of tire I needed. Everyone else tries to sell you the most expensive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service!

we are so happy with our dream machine(2013 Lariat)!Best vehicle we've ever owned! Thank you! We love bantering with the staff...they are all down to earth real people!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're always happy to help our customers at McMullen Ford. Thanks again for the great review of McMullen Ford!

THE BEST!

Great Service. Great People. They are like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Enjoyable and efficient

I made an appointment for the battery to be replaced and by the time I arrived they had the battery ready to install in my vehicle. The dealer sells Ford's but made sure they had the correct battery for my Subaru. Very professional and efficient experience from everyone involved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you had a pleasant experience at our dealership. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!

Terrible service

There sales department is TERRIBLE. They made promises they didn't keep. They gave me time frames, 45 to 60 days to receive a rebate. I waited almost 75 days before my first follow up and they said they would have to check with the dealership, or the bank. They never took ownership of the situation and just pointed fingers. not I'm waiting for them to "follow up with me." I will never use this dealership again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great teamwork, great experience.

We were looking for something to replace my wife's Envoy. We had test driven many cars from many dealerships, and were leaning toward a less expensive car. Then the team at McMullen found about every discount and financing option available to get us into the Escape Titanium that my Wife really wanted. They listened, made it affordable, and made it easy. If you are in the market for a car make sure you go see Rick, Shirley, Skip, and Fud. Thanks to them my Wife is driving the car she wanted at a price we could afford... Altogether a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're always happy to help our customers at McMullen Ford. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!

Great services as usual

Everything was fine except my tire pressure wasn't checked like it is normally done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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