Reviews
Superb service!
I highly recommend Royal GMC, Sussex, NJ for all your auto needs whether buying a new vehicle or going in for service. They always outperform expectation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We cannot thank you enough for your wonderful review of Royal Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Engle Oostdyk - GM
Service
Excellent customer service. I went in for an oil change and was greeted by a friendly service advisor. I was out in less than an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Engle Oostdyk - GM
2016 Ram 1500
Fair price for trade in and purchase, excellent financing as well. The process was simple and easy. Justin, Mark, Kate and Rob all did a great job. Thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Engle Oostdyk - GM
Great Service At Royal Buick GMC
Another great service experience at Royal Buick GMC. The Service Staff at this dealership always provides the type of customer service that keeps people happy and coming back! I did not purchase my vehicle from this dealership, but after a recommendation from a friend, I?ve been servicing my truck here for some time now. As a result of the outstanding service experiences I?ve had with them for the past few years, I will very likely purchase my next vehicle from them as well, and have already recommended them to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Engle Oostdyk - GM
Good experience
Nice people , got a hat . Very friendly, explained everything clearly. Not pushy Would purchase another vehicle here. Kevin was very helpful an so was the finance lady sorry forgot your name but you know who you are
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Engle Oostdyk - GM
Serice
Very speedy and courteous replacement of floor carpets. Facility is clean and everyone was a pleasure to deal with. I would recommend this dealership for anyone who remembers customer service the way it used to be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Engle Oostdyk - GM
Worth the drive
I drove over three and a half hours to get the truck I wanted. From the time I emailed them to the time I drove away with my truck they were really nice and honest. Chris kept me updated on everything I needed to know. They had me in and out in no time so I could get back home. They even called a couple times to make sure everything was good and I liked it. Royal and the people that work there are first class.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new purchase, Joey! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I'm so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best, Engle Oostdyk - GM
Very Professional
I felt very comfortable with all the staff at Royal Buick, especially my salesperson Kevin. The entire process was very professional and he was considerate of all my concerns. The whole process was very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your kind words mean a lot to us, Glen. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Engle Oostdyk - GM
Best buying experience I ever had
Super low pressure and extremely smooth purchase, Royal is setting the bar high for car buying! Highly recommended to anyone who has been struggling to find a great place to buy their new vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Engle Oostdyk - GM
Service call for a 15 year old Buick LaCross. I di
As always Grace got the job done in a timely fashion. The vehicle is 15 years old and I believe it is the end of the line for this tired old Buick. So for now the search is on for a replacement.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Engle Oostdyk - GM