Reviews
Great service and comfortable waiting area
Everybody is always pleasant and efficient. The waiting times are short and always completed to my satisfaction. This is my 2nd car from this dealer and I would go back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Catherine. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Engle Oostdyk - GM
excellent service. never a waiting period from the
always a pleasant experience. everyone is friendly and helpful. they explain everything clearly the service center is very clean and hospitable.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Margaretha, thank you for using our service department and the kind words about Royal Buick GMC Sussex. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Sincerely, Engle Oostdyk - GM
Always Professional service in at a 5 star dealer
This dealer treats you with respect and demonstrates they appreciate your business. They don't pressure you to buy un needed services. Service is also done on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Craig! It is great to know that we could provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Sincerely, Engle Oostdyk - GM
Royal Buick is the best !
Very professional staff, Great customer service, the work being performed is explained clearly, the waiting area is very comfortable as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealership
Jason did a great job getting us into the car we wanted. The process was very smooth and quick. I am so glad we found Royal Buick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
prompt & friendly
prompt & friendly service , never pressured to have repairs done. The waiting room is always clean & there is always hot coffee & a magazine to read while you wait.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carlton, thank you for the excellent review! It is great to know that our service team was able to provide you with prompt and friendly service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Regards, Engle Oostdyk - GM
Great service
Setting up an appointment is quick and easy. Great location. Nice waiting room. The staff is always courteous, professional and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Luis, thank you for using our service department and the kind words about Royal Buick GMC Sussex. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Regards, Engle Oostdyk - GM
Great service!!
Everyone was pleasant and very responsive to my questions. Nice, clean and comfortable facility. I would definitely recommend Royal Buick GMC for a stress free buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Thank you for your recommendation. Like us on Facebook to grab hold of some exclusive specials! Best, Engle Oostdyk - GM
Royal GMC 2015 GMC 2500HD Denali Diesel purchase &
Excellent, friendly and professional sales and service. Prompt service department and accommodating. Definitely will continue to do business with . Will highly recommend to others
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Walter! We're glad to hear that our team was friendly, professional, and prompt! We strive to provide excellent customer service, and we're glad that this was the case for you! Congratulations on your new car! Thank you for your recommendation. Please let us know if there's anything else we can do for you. Best, Engle Oostdyk - GM
New car
It was terrific, you met my needs and requests. You even delivered my new car too my work. Not only was I impressed but so was everyone I spoke to and told. I will definitely recommend your dealership and of course my new Encore to any one looking for a new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your input, Elizabeth. Glad to hear that you are impressed with the customer service we offer here at Royal Buick GMC Sussex. Congratulations on your new Encore! Thank you for your recommendation. If there is anything more we can do for you please come back and see us any time! Take care! Best, Engle Oostdyk - GM