Bill McCandless Ford

I used the mobile service and it was a great experience as they came to my house and i didn't have to drive there

It was easy to set up my appointment with little wait time. I was greeted politely and promptly when I arrived.

Bill mccandless is a country dealership handling many used vehicles and has a full line of new cars. It's a good place to go for your next vehicle

Treated well, got the vehicle I wanted.. were willing to deal..walked away happy with my purchase

They were unwilling to negotiate the price, which I found very strange, however they did hold the truck for 3 weeks with a deposit that I put down on it. The manager had to be referred to for questions I had and he didn’t even talk to me or move from his desk. The salesman, Derrick, was very nice and tried his best to accommodate me with all of my questions and time to get my monies to clear. The finance woman was not very kind, at all.

They were fast to get the car in They did good work and worked under my extended warranty I am very satisfied

This was our 2nd car that we purchased from them. This is a great dealership. Everyone there is friendly. I highly recommend this dealership.

Did a mobile oil change. Was fantastic service. Four days later had an inspection done….got a call that it was done. Waited 40 minutes to pick it up 3 hours later. What should’ve been a five minutes transaction was quite the debacle.

The dealership is very accommodating and knowledgeable. The ability to have service come to your house is a great service offered.

Check engine light came on – arrived on May 18 and was sent away with “all codes have been erased, your good to go – bank 1 was showing as an old code. Service MGr “and by the way, both boots on your axles are leaking”. ME – Really I just had it inspected 2 weeks ago. Billed 105.95 Left McCandless , Drove 10 miles and blinking check engine light came on – MISFIRE! Pulled over – service mgr told me to bring it back. I replied “Don’t you think I should tow it?” “SM replied, “oh yes”. I had it towed to McCandless Ford. May 20, 2026 through May 27th – Service manager told me I had the wrong spark plugs in (This was incorrect) – but. McCandless proceeded to change. Changed spark plugs, one o2 sensor and 1 coil pack = 1452.66 Picked up my vehicle and asked, “Is my catalytic converter ok”? SM “Yes your good to go”. I drove 15 miles and the check engine light came on. Came back to Ford – Diagnosis “You need a catalytic converter, estimate is $4200. This was an EPIC FAIL on the service manager and McCandless Ford. My boots were damaged when they did their “inspection” of my vehicle when check engine light came on. I did not ask for an inspection of anything other than blinking light. I have a 68 Ford dully, a 79 F150, and a 2013 F150. I am AFRAID TO GO TO A FORD DEALERSHIP BASED ON MY EXPERIENCE AT MCCANDLESS Ford. I will never go back and I will tell my story everywhere I go! Furthermore, I am writing Ford and providing pictures of everything I spoke about. Inspection 2 weeks prior to “supposed” boots rotting out – they were damaged during their “inspection”.