Reviews
It was nice to have the service tech come to my home to service my truck
It was nice to have the service tech come to my home to service my truck
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
What a pleasure to learn our mobile service met your needs. We’re glad the technician coming to your home made maintenance easier for your Ford. We appreciate your five-star rating and look forward to assisting with your next service. Enjoy the ride, and thanks for being part of the McCandless family!
Service dept tried to make me pay for tire pressure sensor they broke. I didn’t
Service dept tried to make me pay for tire pressure sensor they broke. I didn’t
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
It was convenient having the oil change done at home. The gentleman who came was friendly and efficient.
It was convenient having the oil change done at home. The gentleman who came was friendly and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased our mobile oil change service was so convenient. It’s wonderful that our technician provided friendly, efficient service for your Ram 1500. Thanks for the five-star review. Enjoy the ride, and thanks for being part of the McCandless family!
It took too long (5 plus hours). Plus, I cannot figure out why you were grinding the back brakes. I always took my car there, but I won't be doing it again. Please cancel the part that I ordered. James L. Marshall
It took too long (5 plus hours). Plus, I cannot figure out why you were grinding the back brakes. I always took my car there, but I won't be doing it again. Please cancel the part that I ordered. James L. Marshall
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
The good deals will bring you in and the great service will bring you back.
The good deals will bring you in and the great service will bring you back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s encouraging to know that our offers brought you in and our Ford F-150 service keeps you returning. We aim to provide consistent care each time you visit. We look forward to helping with your next service. Enjoy the ride, and thanks for being part of the McCandless family!
Everyone was very nice and accommodating. They made the experience very easy and stress free. I look forward to doing business with them in the future.
Everyone was very nice and accommodating. They made the experience very easy and stress free. I look forward to doing business with them in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear the team was accommodating and made your experience stress free. We appreciate you choosing a Ford F-150. We look forward to assisting you again. Enjoy the ride, and thanks for being part of the McCandless family!
Truck wae scheduled for recalls and oil change. I was expecting most of the day. It was done by 11:00 Extremely satisfied
Truck wae scheduled for recalls and oil change. I was expecting most of the day. It was done by 11:00 Extremely satisfied
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear your Ford Ranger’s recalls and oil change were done by 11:00. We’re happy the quick turnaround left you extremely satisfied. Thanks for trusting us with your service. Enjoy the ride, and thanks for being part of the McCandless family!
Over all I have had a lot of service of different trucks done here. They have been pretty quick and good about things. I ordered my 2024 dump truck here. Overall I’m satisfied but 4 stars because a couple reasons. One your service rate is very high and for the top rate I would expect the top service. I just had my F600 there to replace two tire pressures sensors. They were never ordered. So I took my truck in for nothing losing money. They did see it was due inspection and told me a couple things that needed addressed. I changed those parts myself and bought the parts from Ford saving $1000. I then scheduled it in for the tire pressures sensors, inspection, alignment, and tire rotation. It should have been a 4 hour job, I had the truck there at 8 am. They had it all day missing out on $750 of work that afternoon. They never completed the alignment. They did a tire rotation and tire pressure sensors in 8 hours. That is not top tier maintenance rate! The inspector failed my one tire for cupping which I looked up in the PA vehicle regulation. It passed elsewhere. I did change one that was worn from the steering item. Other than that no complaints on the many other services I have had done there. I was mad when I ordered my dump truck because they dropped my order so I had to reorder the next years model and surprise the price went up. Thats not on me that’s on Ford. The dealer also forgot to my order in for my custom dump body and surprise the price went up. So the truck cost an extra $7000. I got them to take a couple grand off. Over all satisfied and will use them again.
Over all I have had a lot of service of different trucks done here. They have been pretty quick and good about things. I ordered my 2024 dump truck here. Overall I’m satisfied but 4 stars because a couple reasons. One your service rate is very high and for the top rate I would expect the top service. I just had my F600 there to replace two tire pressures sensors. They were never ordered. So I took my truck in for nothing losing money. They did see it was due inspection and told me a couple things that needed addressed. I changed those parts myself and bought the parts from Ford saving $1000. I then scheduled it in for the tire pressures sensors, inspection, alignment, and tire rotation. It should have been a 4 hour job, I had the truck there at 8 am. They had it all day missing out on $750 of work that afternoon. They never completed the alignment. They did a tire rotation and tire pressure sensors in 8 hours. That is not top tier maintenance rate! The inspector failed my one tire for cupping which I looked up in the PA vehicle regulation. It passed elsewhere. I did change one that was worn from the steering item. Other than that no complaints on the many other services I have had done there. I was mad when I ordered my dump truck because they dropped my order so I had to reorder the next years model and surprise the price went up. Thats not on me that’s on Ford. The dealer also forgot to my order in for my custom dump body and surprise the price went up. So the truck cost an extra $7000. I got them to take a couple grand off. Over all satisfied and will use them again.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Bill McCandless Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy the ride, and thanks for being part of the McCandless family!
Friendly helpful staff. Bonnie was great. Service was quick. No complaints all was good especially the cookies
Friendly helpful staff. Bonnie was great. Service was quick. No complaints all was good especially the cookies
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing how our team’s friendly approach and quick service on your Ford Expedition made a positive impact. We’re glad the cookies added a nice touch to your visit. We look forward to assisting you again. Enjoy the ride, and thanks for being part of the McCandless family!
Everyone that we spoke with was friendly and professional. The wait was not too long!
Everyone that we spoke with was friendly and professional. The wait was not too long!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know our team was friendly and professional. We’re glad the wait for your Ford F-150 service was quick. We appreciate your feedback and look forward to assisting you again. Enjoy the ride, and thanks for being part of the McCandless family!