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Baxter Ford West Dodge

(352 reviews)
Visit Baxter Ford West Dodge
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:00am–6:00pm
Tuesday 9:00am–8:00pm 6:00am–6:00pm
Wednesday 9:00am–8:00pm 6:00am–6:00pm
Thursday 9:00am–8:00pm 6:00am–6:00pm
Friday 9:00am–6:00pm 6:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
New (855) 955-2191 (855) 955-2191
Used (866) 901-5893 (866) 901-5893
Service (855) 943-2581 (855) 943-2581

Reviews

(352 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Baxter Ford West Dodge from DealerRater.

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Ambrose sales rep was amazing!!!

He was very helpful and funny. He was very interactive with my kids as well which was awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing customer service and sales representives

We had excellent customer service from Jace Catlett. He was very respectful and easy to get along with. He did his job efficiently. Our experience was so good here, we would definitely consider buying a future purchase here again, even though we had to travel 2.5 hours. We will definitely be recommending the dealer and Jace to people we know. Thank you so much for the awesome experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ambrose Lurks

I just traded for a 2017 Escape and actually enjoyed the process. Ambrose Lurkes accommodated my schedule to expedite the process and quickly communicated my desires to management to complete the trade.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dale and Kathy Carson

Ambrose was our sales rep. Ambrose and the staff was friendly, helpful and professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dale and Kathy Carson

Ambrose was our sales rep. He was very professional and helpful through the sales experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Smoothest car deal I've ever done

I went in to get maintenance done on my vehicle, they have great customer service. I started to look around at some used vehicles that was similar to mine but a little bit newer. Ambrose was a great sales rep located a vehicle within my price range negotiated a fair price and made the transaction as smooth as possible. If you ever need to get a car head there and ask for Ambrose!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Best customer service

I have been working with Jace for a couple of months now to purchase a new vehicle that was safe for all my kids he has done everything he can do to help me stay in my budget and he has succeeded in that I am and will be referring him to my friends and family because the service I got was outstanding!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Buy from Joe Luellman!

Joe did a great job walking me through different trim levels for a new Explorer. He was very knowledgeable, and patient and not pushy at all. He listens to what you want, and makes every effort to get you that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Thank you David Brock

David Brock was so helpful and patient. Even though he wasn't able to find a used vehicle for us in our price range we appreciate his efforts!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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very helpful

I was very pleased with the car salesman Russel Underwood. Would definately recommend asking for him. He was very helpful and knew what he was talking about. Would come back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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