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Meet Eleanor Carrano

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Customer Service Representative
(36 reviews)

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Dealership experience 3 years

Reviews

The best trade-in amounts on the shoreline.

The best trade-in amounts on the shoreline. Parker Pearlstein - sales manager - is always gracious, as are the rest of the sales team. This buying experience took all of 2.5 hours from test drive to driving away with my certified pre-owned. This is my 4th purchase from Premier. Also note - the service dept is very good always treated respectfully.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

When I inquired about a used car that was advertised

When I inquired about a used car that was advertised online, someone from the dealership contacted me promptly. After some intense haggling (do NOT accept their first deal), we agreed on a purchase price. They fulfilled their end of the bargain, and as a plus, at the sale closing they did not attempt to add on costs for extended warranties etc. Time will tell about their service department. All in all, a painless experience and we got the car we wanted at a dealership that is convenient for us to get to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Celeste62075, thank you so much for the positive review!

The experience at Premier Subaru was first rate.

The experience at Premier Subaru was first rate. The entire team was extremely courteous and professional. It kind of made the experience easier to understand and less stressful. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

I was very impressed.

I was very impressed. The consultants were very thoughtful and candid throughout the process. Very likeable guys. We looked at a few cars and test-drove two. Subarus have excellent resale value, so we eventually decided to buy a new car (one of the remaining models from the last year) rather than used. We negotiated about the final price a bit, and in the end it felt like a win-win for both us and the guys who worked with us. Also: we toured their service department, since we'll be coming their for maintenance. I have to say, their garage is the cleanest I have ever seen. Very impressive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

This is the third Subaru I have purchased in the last six

This is the third Subaru I have purchased in the last six years and every time they just outdo themselves. The only reason I have bought so many cars in a short amount of time is because I just love it when a new one comes out like for example I purchased the Subaru Forester sport back in 2019, loved it, but then they came out with the wilderness and I love that even more

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

Great service!

Great service! I had difficulty securing credit because I recently moved to the US for work, and had no credit history, and they were able to secure me a lease.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at Premier Subaru. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

If I could give them 10 stars, I would.

If I could give them 10 stars, I would. The Premier staff who assisted me were all professional, kind, and helpful. They listened as I told them what I was looking for, and they did not pressure me into looking at or buying something else. They made my sales process a wonderful experience. Customer service of this caliber is extremely rare now-a-days. Buy at Premier! You won't be disappointed. And by the way, their service department is exceptional as well. :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Premier Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The choice was made easy with the info and thorough

The choice was made easy with the info and thorough process offered in buying this car. Thank you to Jeremy et al. for the great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Great customer service and helped me get into my dream

Great customer service and helped me get into my dream car! Phil was phenomenal!!! Lifetime powertrain warranty too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Premier Subaru. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great fast service everyone there was very friendly

Great fast service everyone there was very friendly willing to help. It was the best experience I’ve ever had buy a new car. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Premier Subaru! Thanks again for the recommendation, and have an amazing day!