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Ganley Buick GMC

(597 reviews)

Reviews

(597 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ganley Buick GMC from DealerRater.

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Reviewed tire rotation with write up person, rear tires

Reviewed tire rotation with write up person, rear tires cross to front like it’s shown in 2020 Terrain book, page 328.I left book open to this page on passenger side for mechanic to also see. Rotation was done front to back driver side, same thing drivers side.Not as I requested!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Happiness stolen

I instantly had regrets after getting this car, it was crack in window not mentioned before purchase. Then the next day the service engine light came on. I paid over $20,000 and regardless to being used or not, that is a large amount of money to be spending and still have to make repairs. No warranties come with preowned cars unless it is a certified pre-owned vehicle. So unhappy!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ashley. Thank you for your feedback. We are sorry that your experience at Ganley Buick GMC Strongsville did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Paul from the collision/body shop took over 3 hours to

Paul from the collision/body shop took over 3 hours to provide a detailed estimate of all damages to my car. He was awesome and was very honest with me which I appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car Buying

Customer friendly, courtesy & polite staff. Most inventory in town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lisa, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

I was shocked at how far this dealer ship went above and

I was shocked at how far this dealer ship went above and beyond what they needed to. They did everything to get my truck to me after GMC would not release it after 3 months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ganley GMC/Buick Strongsville.

Love my new GMC. Salesman Kevin was great. Finance with Amber was the the same

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Darin, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

They have helpful and courteous service people that will

They have helpful and courteous service people that will take the time to answer any questions you may have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department very professional, friendly, and

Service department very professional, friendly, and accommodating to the customers needs. Would recommend the service department to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are lying to cover up the fact they sold me a used

They are lying to cover up the fact they sold me a used truck that should have never been certified. Told me the truck had the wrong steering wheel in it but when the gm rep calls them they tell them they no nothing about it being wrong. Real class act people. Theres plenty of other dealers please take your business elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Got me in for oil change quick but no loaners for

Got me in for oil change quick but no loaners for warranty work when needed. Went to a different dealership that had no problem scheduling me for service and providing a loaner.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.