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Sierra Mazda

(60 reviews)
Visit Sierra Mazda
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–7:00pm 8:00am–5:00pm
Wednesday 8:30am–7:00pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–7:00pm 8:00am–5:00pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (866) 742-0320 (866) 742-0320
Used (815) 860-1874 (815) 860-1874
Service (866) 742-0348 (866) 742-0348

Reviews

(60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Frank is absolutely the only person my family will

Frank is absolutely the only person my family will purchase a car from. Outgoing friendly and caring. Treats us as if we are his own family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this wonderful review. We’re thrilled to hear that Frank has consistently provided the kind of experience that makes you and your family feel right at home. He truly cares about his customers, and it’s clear that his dedication shines through. We’re grateful for your trust and loyalty, and we look forward to continuing to serve you and your family for many years to come.

Frank at Sierra in Ottawa is truly outstanding—he goes

Frank at Sierra in Ottawa is truly outstanding—he goes above and beyond to make sure every customer feels valued and taken care of. He’s knowledgeable, patient, and always willing to answer questions, making the car-buying process smooth and stress-free. Whether it’s helping someone find the perfect vehicle, explaining all the details clearly, or ensuring the best possible deal, Frank’s professionalism and friendly attitude shine through.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this amazing review. We’re delighted to hear how outstanding your experience with Frank was. His dedication to going above and beyond, along with his knowledge and patience, truly makes the car-buying process enjoyable and stress-free. We’re proud to have him on the Sierra Motors team and grateful for your kind words. We look forward to welcoming you back whenever you need us.

First class service attention to detail and treating

First class service attention to detail and treating customers well. Very happy. Have bought 6 units from Frank between 2 stores in the Bill Walsh organization.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your incredible loyalty. We’re thrilled to hear Frank has provided first-class service time and again. 6 vehicles and counting is an amazing milestone, and we’re grateful to have earned your trust with the Bill Walsh organization. We look forward to serving you for many more years to come.

Clean, professional and friendly staff.

Clean, professional and friendly staff. Great competitive pricing on all makes and models. Definitely worth a visit!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. Your recommendation means a lot, and we look forward to helping you again in the future.

I had the BEST experience buying my new Mazda thanks to

I had the BEST experience buying my new Mazda thanks to robert! He was so kind and patient to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review, Arome. We’re thrilled to hear that Robert made your Mazda buying experience so enjoyable with his kindness and patience. We appreciate your trust and hope you love your new vehicle.

I walked in just too look and was greeted by Steve who

I walked in just too look and was greeted by Steve who was just amazing, his personality was just welcoming and he was so understanding. Was honest about everything, truly a wonderful experience shopping for my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Ldarbi. We’re so glad Steve made you feel welcomed and comfortable from the moment you walked in. His friendly personality and understanding nature truly makes a difference. We appreciate your kind words and look forward to seeing you again.

He worked very fast got us in and out with the car.

He worked very fast got us in and out with the car. He was very polite with us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We’re glad to hear Jim, Jon and Steve provided quick, polite, and efficient service to get you on the road with your new car. We appreciate your feedback and look forward to serving you again at Sierra Motor Mall.

Steve and Jon made our buying process seamless for us!

Steve and Jon made our buying process seamless for us! We would highly recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I just wanted to personally thank you for choosing to do business with us again. We're truly grateful for your continued support and trust—it means a lot to us to have you back! If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out. We’re always here to help. Thanks again, and we look forward to serving you in the future!

All around great experience from the moment I walked in

All around great experience from the moment I walked in until I left highly recommend recommend Sierra motors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave a positive review about your recent purchase of the Fiat 500 — we’re thrilled to hear that you’re enjoying it! We truly appreciate your repeat business and continued support. It means a great deal to us to have loyal customers like you, and we’re grateful for the trust you’ve placed in us once again. If there’s ever anything you need or if we can assist you in any way, please don’t hesitate to reach out. We’re always here to help. Enjoy your new ride, and we look forward to seeing you again in the future!

Reached out to this dealership about purchasing a used

Reached out to this dealership about purchasing a used car. I asked three different times if I could receive photos of the car I was interested in purchasing. I was told twice that someone was working on getting me photos but they were never sent. After one week of going back and forth, I gave up. Clearly,it did not appear Sierra Mazda was interested in taking care of this potential customer. Save your time. There are many other dealerships who want your business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Shelby, thank you for your honest feedback, and I'm very sorry to hear about your experience. This is not the level of service we strive to provide at Sierra Mazda. Your time and interest should have been treated with urgency and respect, and we clearly fell short. We take your comments seriously and will use them to improve our communication and follow-up processes. If you're open to it, we’d appreciate the chance to make things right—please feel free to reach out directly at (815)433-1667. ----George