Reviews
Professional , polite and great service.i would recommend...
Professional , polite and great service.i would recommend the dealer for everyone.Thank you all
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Beyder, we appreciate your business here at Mercedes-Benz of Bedford. We strive to provide the best service possible for our customers.
Everything was great. Aaron was friendly and kind. My...
Everything was great. Aaron was friendly and kind. My car was serviced timely. The loaner was fine. Good experience, no problems. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mercedes-Benz of Bedford wants to thank you for the five star rating, we appreciate the comments regarding the visit!
Working with Dave Silver on the scheduled maintenance was...
Working with Dave Silver on the scheduled maintenance was super easy. He explained all of the items covered and work to ensure everything was done to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback, Lori! At Mercedes-Benz of Bedford, our Service Department always strives to provide thorough and quality service and support to assist with any of your Mercedes-Benz maintenance needs.
The employees are kind and professional. They work hard...
The employees are kind and professional. They work hard to make sure the customer has what they need.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback! Mercedes-Benz of Bedford always aims to provide professional service and support when you come in for a visit, and we look forward to assisting you with your Mercedes-Benz needs in the future.
CleanProfessional Work completed BEFORE it’s scheduled...
Clean Professional Work completed BEFORE it’s scheduled completion Complimentary car wash Great waiting area I’d recommend Mercedes Benz of Bedford
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kwdet1791, Mercedes-Benz of Bedford wants to thank you for the five star rating. We're glad to hear how amazing of an experience you had visiting us!
Dave Klausner was responsive, honest and thorough and...
Dave Klausner was responsive, honest and thorough and really took care of us. Overall, the entire purchase process went great and we are extremely happy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Matt, thank you for taking the time to share your kind review for us here at Mercedes-Benz of Bedford. We are so pleased to read that our Sales Team took great care of you. We value and appreciate your business. We hope you love your new vehicle.
The representative was cordial, and experienced with...
The representative was cordial, and experienced with current problem. Car was cleaned at pickup. The Facility was clean inside and out. All staff were approachable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to learn that our team took great care of you. We do hope we can be of assistance in the future. Take care!
Best dealership I ever been to, I’ll be going back...
Best dealership I ever been to, I’ll be going back forever and ever and ever…
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, Brett! It was our pleasure to work with you. We'd love to assist you again soon at Mercedes-Benz of Bedford.
After paying over $1800 for front end springs and...
After paying over $1800 for front end springs and alignment on our Smart car ... with out you telling us there was a problem aligning the steering wheel to center... The steering wheel is lopsided over 20 degrees! My wife called and was told they were aware and could not fix it then! We have appointment next week and hope for Resolution ASAP and no extra cost and a comped loaner car....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your review. Your feedback is important to us here at Mercedes-Benz of Bedford and I would appreciate the opportunity to speak with you to address your feedback about the services provided. Please email me at blaughton@penskeautomotive.com with your preferred contact information. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com
Very honest. Very helpful minimum waiting time with very...
Very honest. Very helpful minimum waiting time with very professional customer service. Clean waiting room
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mercedes-Benz of Bedford is glad to hear you had an amazing experience and glad to have you as a loyal customer!