Nissan Kia of Middletown

Sales man was very good explain everything about the sportage we had a test ride loved the car sales man Tim was great

Salesperson Dexter Sanders was great about helping me find the right Sportage hybrid for my needs. Once we decided on a model, he kept me informed until he tracked down the right model at another dealership. Also, he was patient and informative going over my new car's technology and features.

My brand new Rogue with less than 500 miles suddenly flashed a check engine warning. I've called their service department 3x today and still haven't gotten a call back. Whoever answers the phone forwards my call and it goes straight to voicemail. Sales person was helpful but feels like once they sold to you, You are forgotten

Dishonest and poor customer service. Spoke to the sales department and was provided 3 different prices in under a minute from the sales person beginning to speak. When I asked for the out the door price he put me on hold which I waited for over 10 minutes before I hung up.

I brought my 2020 Telluride in for recall work. The experience was excellent, from booking the appointment, to picking the car up. I dropped my car off the night before my appointment and the drop box was easy to use. The service department called me mid-morning to let me know they had the car in and when I could pick it up. When I got there, the car was ready, they had also done the inspection, which I had forgot was due, AND they had washed the car. Everyone I spoke with, whether on the phone or in person, was friendly and helpful. I definitely recommend Kia of Middletown!

If you want the best sales experience and the best prices,ask for Yahveh Berrios

Rich just knows what I need and can afford! Went to him for 3 cars and need a 4th!!!

My father leased a 2021 Nissan Rogue from New Rochelle Nissan and then moved up to the Matamoras. he has been having some issues with the Malfunction lights coming on, and the battery going dead. I father has had the car towed into this dealership and they claim they can't recreate the malfunction, but they do have they codes history. The vehicle has been at this dealership several times ( 5 or more times, they have replaced the battery once. This issue is a known issue with the Nissan Rogue dating back to 2017 I believe. When the Malfunction lights come on it will eventually drain the battery, and this has occurred several times as well. The service manager drove the vehicle home to try to recreate the issue, and was not able to so, but a sonar error/malfunction had popped up and the updated the system. The bottom line is the vehicle is not safe to drive, being that it will stall when this occurs, God forbid id my Dad is on the highway when this occurs. We have contacted Consumer Affairs and they stated they requested the vehicle be replaced, we heard back from this past Monday and Monday and were told Nissan declined the request. My father is 83 years old and a Cancer survivor and attempted to go to shop-rite and received the malfunction light again and the vehicle stalled resulting in a dead battery. He was stranded for several hours. My father has 5 months left on his lease and they won't even let him turn it in early, he is stuck paying for a leased vehicle that is not safe and spends most of the time lately in the service dept at this dealership. This dealership and Nissan need to stand behind this product and make things right. I cannot stress this enough to avoid purchasing/leasing or even servicing your vehicle at this dealership. When the service manager drove my Fathers vehicle for 2 days, to see if he could duplicate the issue, they forgot to fill the vehicle back up to full. My Dad always keeps his car full or very close. This only reason I gave them a one star, was so everyone would now this was not an error.

I’ve least seven Nissan rogues from these people. The rogue I have now kept needing a new battery and unbeknownst to me that wasn’t disclosed to me when I drove out of the show room with my car knew that I had an aftermarket heated seat in it. Every time I call Nissan Kia of Middletown they always tell me they can’t take me for another 6 to 7 days and I needed my car towed so I told it to another Nissan dealer and now they won’t cover the aftermarket heated seats, which was draining my batteries. Nissan, Kia of Middletown should be ashamed of themselves. They have a very good customer I should say had a very good customer in me. I wouldn’t buy another car from them if they gave it to me I work with the public and I will let the public know as well.

I have leased at least eight of these Nissan rogue‘s from this dealership. Their service department is the worst. I needed a new battery after one year of driving it and had to have my car towed two months later to find out that the heated seats were after market install. They don’t want to reimburse me to have to pay for the heated seats to be disconnected, which was running down my battery.