Reviews
It had been several years since I was at Nissan of North
It had been several years since I was at Nissan of North Olmsted. All of the Service Advisors were the same guys i remember. Employee retention tells me it has to be a good place to work and that the employees are treated well!
It had been several years since I was at Nissan of North
It had been several years since I was at Nissan of North Olmsted. All of the Service Advisors were the same guys i remember. Employee retention tells me it has to be a good place to work and that the employees are treated well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone I have worked with in Service or Sales, has been
Everyone I have worked with in Service or Sales, has been awesome to work with! Always professional, knowledgeable, and honest. I highly recommend this dealership.
Everyone I have worked with in Service or Sales, has been
Everyone I have worked with in Service or Sales, has been awesome to work with! Always professional, knowledgeable, and honest. I highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Always a pleasure to come here for service.
Always a pleasure to come here for service. The staff are people friendly and a joy to work with. Thank you.
Always a pleasure to come here for service.
Always a pleasure to come here for service. The staff are people friendly and a joy to work with. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and for the kind words. We appreciate the review and are happy to help.
Every time I have to deal with your service department I
Every time I have to deal with your service department I feel like they think they are doing me a favor. I sense a better than thou attitude that makes me feel uncomfortable. I have had great service from your car sales people even helping me with the code to scan for information on a new Murano.
Every time I have to deal with your service department I
Every time I have to deal with your service department I feel like they think they are doing me a favor. I sense a better than thou attitude that makes me feel uncomfortable. I have had great service from your car sales people even helping me with the code to scan for information on a new Murano.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the feedback and your business. We are here to help in any way we can. Thanks again.
Mike and his team in service are great.
Mike and his team in service are great. They always take of us so promptly. Thanks everyone at North Olmsted Nissan.
Mike and his team in service are great.
Mike and his team in service are great. They always take of us so promptly. Thanks everyone at North Olmsted Nissan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business. We appreciate the review and are happy to help in any way we can.
Very knowledgeable by explaining everything that was
Very knowledgeable by explaining everything that was going to be done and telling me about the deals and rebates. Friendly staff
Very knowledgeable by explaining everything that was
Very knowledgeable by explaining everything that was going to be done and telling me about the deals and rebates. Friendly staff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are happy that you had a friendly experience during your experience at Nissan of North Olmsted. Thank you for the business and enjoy your new Nissan.
Service: Express Oil change and tire rotation.
Service: Express Oil change and tire rotation. Utilized a Nissan oil change coupon. Had a tire rotation coupon which Nissan would not accept. Rule is coupons cannot be used with any other offer. Coupons were on the 1-90 Nissan website together. If not useable together, why post them together. Somewhat confusing for customer. Work was completed as promised, and car was washed. Problems were: > Wait time included extra 25 minutes after I received email job was done. Busy I quess. > Projected cost estimate was $100. Bill was $116. Justin resolved the bill issue quickly once I pointed out the oil change coupon was not applied. He applied it and an additional $5 off for the inconvenience. Way to go, Justin! Solid use of job autonomy to resolve a customer service issue. Appreciated!!
Service: Express Oil change and tire rotation.
Service: Express Oil change and tire rotation. Utilized a Nissan oil change coupon. Had a tire rotation coupon which Nissan would not accept. Rule is coupons cannot be used with any other offer. Coupons were on the 1-90 Nissan website together. If not useable together, why post them together. Somewhat confusing for customer. Work was completed as promised, and car was washed. Problems were: > Wait time included extra 25 minutes after I received email job was done. Busy I quess. > Projected cost estimate was $100. Bill was $116. Justin resolved the bill issue quickly once I pointed out the oil change coupon was not applied. He applied it and an additional $5 off for the inconvenience. Way to go, Justin! Solid use of job autonomy to resolve a customer service issue. Appreciated!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glad we could get your issues handled in a timely manner. Thanks for the feedback and we appreciate your business.
I appreciated the honest feedback that I didn’t need tire
I appreciated the honest feedback that I didn’t need tire rotation. I was in and out for oil change and they washed the vehicle as well.
I appreciated the honest feedback that I didn’t need tire
I appreciated the honest feedback that I didn’t need tire rotation. I was in and out for oil change and they washed the vehicle as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for servicing your Nissan with us at Nissan of North Olmsted. We appreciate your business.
They recognized what my car needed (tires) before I was
They recognized what my car needed (tires) before I was aware. Brooke and Danny were very professional in scheduling and getting all the work done, which was a big job this time. 60K service plus tires plus brakes. It feels good knowing that all the safety issues are fixed.
They recognized what my car needed (tires) before I was
They recognized what my car needed (tires) before I was aware. Brooke and Danny were very professional in scheduling and getting all the work done, which was a big job this time. 60K service plus tires plus brakes. It feels good knowing that all the safety issues are fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
With winter coming a great a set of tires for your safety is always important. Glad we could help. Thank you for the business and we appreciate the review.
Excellent, Brooke is very helpful and efficient.
Excellent, Brooke is very helpful and efficient. Services are very efficient and all work is finished in a timely manner.
Excellent, Brooke is very helpful and efficient.
Excellent, Brooke is very helpful and efficient. Services are very efficient and all work is finished in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glad you had an excellent experience Wayne. We appreciate the review and thank you so much for your business.