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Mercedes-Benz of North Olmsted

(1,549 reviews)
Visit Mercedes-Benz of North Olmsted
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–5:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 771-9480 (888) 771-9480
Used (888) 778-4340 (888) 778-4340
Service (888) 791-6963 (888) 791-6963

Reviews

(1,549 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of North Olmsted from DealerRater.

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2012 S550

I bought a 2012 S550 4Matic CPO. I would not recommend you buy a car with them unless the car they presented as CPO has indeed undergone CPO certification and you need to ask them what they have done to CPO the car. They emailed me for a car that is CPOd but has not even been cleaned, much so inspected. We agreed on the price. When I received the car, they is a curb rash on the right bumper. Would not buy a car from them again.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

MB CLA250 4MATIC SOLD BY DREW

Nothing better than having such wonderful car and communicating with such knowledgeable people. I feel comfortable work with Drew and I highly recommend him. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The easiest way to acquire a car!

Outstanding dealer. My seventh Mercedes in ten years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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MB CLK 350 Sold by Dee

Had a great experience at this dealership. The Manager, Salespeople, and Finance Office are all wonderful. Dee was our salesperson and I highly reccomend her. She's helpful, knowledgeable, and fun to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Excellent car buying experience!

We lost our last 350 GLK to an auto accident a few weeks ago. Found the perfect replacement at Mercedes North Olmsted. Don LaPorte, our sales rep, made the process so easy and smooth it was unbelievable. We have high standards and Don and the dealer, exceeded our expectations. Great communication, knowledge and products from sales to finance! We are very pleased with the purchase and love the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Took all the pain out of car buying! Excellent!

We lost our last 350 GLK to an auto accident a few weeks ago. Found the perfect replacement at Mercedes North Olmsted. Don LaPorte, our sales rep, made the process so easy and smooth it was unbelievable. We have high standards and Don and the dealer, exceeded our expectations. Great communication, knowledge and products from sales to finance! We are very pleased with the purchase and love the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Extremely satisfied

I am extremely happy to have made the decision to buy my new car from MERCEDES BENZ in North Olmsted, despite living in Detroit. The dealership was recommended to me by a colleague, who had a similar, great experience with them. My main contact person at MB North Olmsted was Drew Dunleavy, and I have nothing but great things to say about him. He was always very courteous, attentive, and went above and beyond, and was always available, even when I came to pick up my car on his day off! I was extremely impressed by the overall service. The handover also went very smooth, and my brief meeting with the finance manager Justin also went very well. The GM Helder Rosa was also very approachable, and accommodating, and great to deal with. Nothing but great things to say about this dealership. Excellent customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Glk 350 2015

Picked up my glk 350 2015. Sals person are also so dedicated and work things out till the end to help you as soon as they can. Work very fast. Done my paper work only 1 days and half :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thanks to Alex

I got my first Mercedes here. My dealer, Alex, is very kind and patient to explain all the details of the vehicle to me. I'm so glad to have the 2010 Mercedes-Benz E350, and I would definite go there again for the next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing buying experience with Dee Wolfe

I've just got my first car. So exciting. Dee is such a warm and caring lady. It's really an amazing experience. Thanks a lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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