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Scranton Dodge Chrysler Jeep RAM

(381 reviews)

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(381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scranton Dodge Chrysler Jeep RAM from DealerRater.

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I've been partnered with SDJC for over 30 years and

I've been partnered with SDJC for over 30 years and bought dozens of trucks and cars from them. Every vehicle, including this latest Ram 2500, was proof of why they are my partners in getting the right vehicle at the right price and supporting me in the long term ownership

I've been partnered with SDJC for over 30 years and

I've been partnered with SDJC for over 30 years and bought dozens of trucks and cars from them. Every vehicle, including this latest Ram 2500, was proof of why they are my partners in getting the right vehicle at the right price and supporting me in the long term ownership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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John Epp made this car buying experience so easy.

John Epp made this car buying experience so easy. I was able to work a deal over text for a lease and a day later showed up to sign papers. Joe Y helped me with paper work and handed me keys with in 15 mintues keeping my time there seamless.

John Epp made this car buying experience so easy.

John Epp made this car buying experience so easy. I was able to work a deal over text for a lease and a day later showed up to sign papers. Joe Y helped me with paper work and handed me keys with in 15 mintues keeping my time there seamless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Service department is 2nd to none in the eastern pa

Service department is 2nd to none in the eastern pa area. Had several services at different service dept and view Scranton dodge to be the best. I now used them solely for my service intervals.

Service department is 2nd to none in the eastern pa

Service department is 2nd to none in the eastern pa area. Had several services at different service dept and view Scranton dodge to be the best. I now used them solely for my service intervals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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This is my second time visiting Scranton Dodge, and I

This is my second time visiting Scranton Dodge, and I left both times disappointed. The first time the salesman wouldn't talk about pricing and the trade in value, he played the numbers game, what he can get the monthly payment to be. Plus, he kept leaving to get approval for every decision from the so-called sales manager. We left after 40 minutes of this xx. The second visit, a few years later the salesman wouldn't budge on the price and gave a lowball trade in value because he keyed in a low condition for the trade in vehicle. There was no reasoning with him and no willingness to negotiate on his end. The used car was clean but over sticker price according to Cars.com and carsguru.com. Again, it was a waste of time. Wouldn't recommend, save yourself time and frustration and shop around in the Poconos, Bethlehem or Allentown. We did and we saved $6,000.

This is my second time visiting Scranton Dodge, and I

This is my second time visiting Scranton Dodge, and I left both times disappointed. The first time the salesman wouldn't talk about pricing and the trade in value, he played the numbers game, what he can get the monthly payment to be. Plus, he kept leaving to get approval for every decision from the so-called sales manager. We left after 40 minutes of this xx. The second visit, a few years later the salesman wouldn't budge on the price and gave a lowball trade in value because he keyed in a low condition for the trade in vehicle. There was no reasoning with him and no willingness to negotiate on his end. The used car was clean but over sticker price according to Cars.com and carsguru.com. Again, it was a waste of time. Wouldn't recommend, save yourself time and frustration and shop around in the Poconos, Bethlehem or Allentown. We did and we saved $6,000.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, Your review regarding your experience with our Sales Department is important to us. I would like the opportunity to discuss your feedback about our pricing and the overall level of customer service that you have received. Can you please send your contact information to me? Sincerely, John Epp johnepp@dodgechryslerjeep.net Scranton Dodge Chrysler Jeep RAM

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They are very knowledgeable.

They are very knowledgeable. And willing to work with us. On a purchase price Very satisfied.

They are very knowledgeable.

They are very knowledgeable. And willing to work with us. On a purchase price Very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your kind words. We appreciate your satisfaction with our team at Scranton Dodge Chrysler Jeep RAM.

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This is my second experience with Scranton Dodge.

This is my second experience with Scranton Dodge. In both instances, they went out of their way to find me the exact vehicle I was looking for. Joey was extremely patient and helpful. 10 out of 10!

This is my second experience with Scranton Dodge.

This is my second experience with Scranton Dodge. In both instances, they went out of their way to find me the exact vehicle I was looking for. Joey was extremely patient and helpful. 10 out of 10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your continued support and kind words. Our team always strives to provide excellent service.

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Very easy to work with.

Very easy to work with. Great salesman (FG). Good prices too! My third purchase in a row with Scranton Dodge.

Very easy to work with.

Very easy to work with. Great salesman (FG). Good prices too! My third purchase in a row with Scranton Dodge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy and quick experience buying my car.

Easy and quick experience buying my car. I would recommend Scranton Dodge to many of my friends.

Easy and quick experience buying my car.

Easy and quick experience buying my car. I would recommend Scranton Dodge to many of my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service was great at getting all four of my brake pads

Service was great at getting all four of my brake pads and rotors replaced in order to pass for state inspection, however, could have brought my vehicle into the shop earlier in the day.

Service was great at getting all four of my brake pads

Service was great at getting all four of my brake pads and rotors replaced in order to pass for state inspection, however, could have brought my vehicle into the shop earlier in the day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My family has been buying cars from Scranton Dodge for a

My family has been buying cars from Scranton Dodge for a couple years now and they are hands-down. The easiest dealership I have ever bought from.

My family has been buying cars from Scranton Dodge for a

My family has been buying cars from Scranton Dodge for a couple years now and they are hands-down. The easiest dealership I have ever bought from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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