[{"id":345782,"personPtyId":37147287,"firstName":"Phil","lastName":"Santiago","titleText":"Sales Professional","shortBioText":"Phil joined our team in March 2003, and has been industry since 1995 throughout the east coast. He has provided great customer service and sales proficiency across multiple brands as a sales professional. Phil is an avid gardener and grows enough food to share with his co-workers! He was born and raised in NJ, speaks both Spanish and English, and is excited to help you find the perfect vehicle!","emailTxt":"psantiago@dodgechryslerjeep.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/5108e3d7861d.jpg","drDealerId":12472,"dealerEmpStartDtUtc":"1046476800","industryStartDtUtc":"794016000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":221674,"personPtyId":39040958,"firstName":"Richard","lastName":"Fissler","titleText":"Sales Consultant","shortBioText":"Richard is a proud military veteran who joined our team in June 2014. He has been in the industry since November 2001 and has provided excellent customer service and sales proficiency as a Chrysler product specialist. Richard looks forward to helping you find the perfect vehicle to fit your needs!","emailTxt":"rfissler@dodgechryslerjeep.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/90eb52dd38d6.jpg","drDealerId":12472,"dealerEmpStartDtUtc":"1401580800","industryStartDtUtc":"1004572800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":483619,"personPtyId":37870409,"firstName":"Eric","lastName":"Fumanti","titleText":"Internet Sales Specialist","shortBioText":"Eric is from a family of car people! Both his father & brother work in sales and have been very successful in providing excellent customer service. Eric is well versed in internet sales and enjoys the challenges of finding the perfect vehicle for his customers. He is energetic and his enthusiasm brightly shines through in everything Eric does.","emailTxt":"efumanti@dodgechryslerjeep.net","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/d4e39c6de1b5.jpg","drDealerId":12472,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":483632,"personPtyId":39068050,"firstName":"Josh","lastName":"Symuleski","titleText":"Product Specialilst","shortBioText":"Josh is new to car sales but has an excellent customer relationship background from his many years in the cell phone industry. His personality is very positive and energetic and he has received rave reviews from every customer he has worked with. You'll find him to be a refreshing alternative to the typical car salesperson!","emailTxt":"jsymuleski@dodgechryslerjeep.net","combinedEmpAvgRatingNbr":3.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/f10b196f32c5.jpg","drDealerId":12472,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":112576,"personPtyId":39036184,"firstName":"Bill","lastName":"Adams","titleText":"Sales","shortBioText":"Bill has been with the Pompey Automotive Group for over 30 years, providing great service to generations of car shoppers in NEPA. Bill has a wealth of automobile knowledge and is Chrysler Master Certified. He looks forward to helping you on your shopping journey to find the perfect vehicle to fit your needs!","emailTxt":"waadams60@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/f966ed9d471f.jpg","drDealerId":12472,"dealerEmpStartDtUtc":"465436800","industryStartDtUtc":"465436800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":371977,"personPtyId":37152787,"firstName":"Gene","lastName":"Scalese","titleText":"Product Specialilst","shortBioText":"Gene joined our team in September 2008. He has provided excellent customer service and sales proficiency as a Chrysler product specialist for almost 10 years. Gene looks forward to helping you find the perfect vehicle!","emailTxt":"gscalese@dodgechryslerjeep.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/d487a2ab603e.jpg","drDealerId":12472,"dealerEmpStartDtUtc":"1220227200","industryStartDtUtc":"1122854400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478710,"personPtyId":37165153,"firstName":"John","lastName":"Epp","titleText":"Sales Manager","emailTxt":"johnepp@dodgechryslerjeep.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12472,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493310,"firstName":"Chris","lastName":"Matthewson","titleText":"HD Ram Specialist","shortBioText":"Chris \"Skeeter\" Mathewson has joined the Pompey Automotive Group as a commercial sales consultant. In this role he helps clients maintain their fleets along with reducing their fleet operating costs. In addition, he helps them do Business to Business marketing. Chris has over 25 years experience in business development in NEPA in various fields including environmental, hazmat, industrial chemicals, and heavy equipment. Chris is a member of the Anthracite Golf Association, the Scranton Muni Golf Association, and has been a member of the Greater Scranton YMCA board of directors. He attended Dunmore High School and East Stroudsburg State College as well as the 3M sales training school in Virginia.","emailTxt":"cmatthewson@dodgechryslerjeep.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/fa2453e3c8ef.jpg","drDealerId":12472,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"}]

Scranton Dodge Chrysler Jeep RAM

Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 4:30 PM

Scranton Dodge Chrysler Jeep RAM Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 5:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 4:30 PM

Tuesday

7:30 AM - 4:30 PM

Wednesday

7:30 AM - 4:30 PM

Thursday

7:30 AM - 4:30 PM

Friday

7:30 AM - 4:30 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2008

Whether you're in the market for a new or used car, truck or SUV, the inventory at Scranton Dodge Chrysler Jeep Ram can'

...

t be beat. From our friendly sales staff to our talented technicians to our dedicated finance team, everyone at our Pennsylvania dealership places a premium on customer experience, and we can't wait to serve you!

"Every vehicle comes with our excusive "PompeyRewards Program". Get special savings & offers!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
284 lifetime reviews. Includes reviews of Scranton Dodge Chrysler Jeep RAM from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 18, 2018

    Phil was outstanding. The best car salesman we???ve ever dealt with. He was very understanding of what we were looking for and what we wanted.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so very much for the kind words! Phil is very popular with our customers and works very hard to delight his customers. I'm thankful he man...aged to do so with you. Happy & safe motoring especially during the Holiday Season. Enjoy your new ride!


    Worked with:
    Phil Santiago

    Sales Professional

    (5.0) 21 reviews

  • 1.0 out of 5
    November 13, 2018

    I do not like anyone who acted like the owner did when I bought my last one (rude).not there Tunkhannock. great people good service.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, This is Matt Pompey, one of the owners here at Scranton Dodge Chrysler Jeep RAM & Tunhannock Auto Mart. I was very alarmed and surprised when I re...ad your review. Can you please reach out to me so we can discuss your experience at the dealership? I can assure you I will be polite, professional and courteous during our discussion. Thank you. 570-344-1261 Ext 1312. do not go h


    Worked with:
    Phil Santiago

    Sales Professional

    (5.0) 21 reviews

  • April 15, 2015

    Service staff was extremely knowledgeable, friendly and honest. They immediately put my mind at ease and clearly explained everything they were doing.... I would recommend Scranton Dodge Chrysler Jeep RAM without reservation.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 1, 2018

    Items were added to my bill without being discussed with me first. When I called first thing the next day, they said they would get right back to me.... Instead they waited a day for my contract to go through. ....... A simple apologize would have went a long way. I find what they did to be very deceiving.

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    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for replying to my private message. I haven't heard anything further but want you to know that your satisfaction is paramount to our team here... at the dealership. If you would like the products in question refunded or adjusted please reach out to me personally and I will address any concerns you may have.

  • 5.0 out of 5
    October 24, 2018

    Eric is very enthusiastic, I made several calls to him today. I am traveling over an hour to purchase a recent trade-in. I asked for more photos and Eric... had them e-mailed to me within five minutes. I am also in sales, I understand the commitment to customers is #1 always! Great job Eric! My wife and I will see you soon, looking forward to driving home with our new/used truck. Thank you. Jim and Jody Harder Binghamton, NY.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing! We will make sure to pass this on to Eric for ensuring you an outstanding visit!


    Worked with:
    Eric Fumanti

    Internet Sales Specialist

    (4.8) 13 reviews

  • 1.0 out of 5
    October 20, 2018

    Let's start with my family has collectively purchased 7 vehicles from this dealeryin the last 24 months due to the phenomenal sales team and their attention... to detail. However the service absolutely sucks every time my vehicle went in for service it was a collasal xxxx show. I never experienced such incompetence. The topper was when I brought my vehicle in for two recalls and they wound up breaking my backup camera while doing other service, I was directed to see the service manager and he casually just stated you will need to make an appointment to have it looked at!!!!!! I will never buy another vehicle there again no one should be treated the way I was!!!! They really are a total mess. My recommendation is to go elsewhere. anywhere but there. BTW Bill Adams is awesome and the only reason we tolerated the poor service as long as we did.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, I would like to extend my personal regrets regarding your disappointment with our Service Department and would appreciate the opportunity to d...iscuss this with you in greater detail. Please feel free to reach to me at your own convenience. Thank you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram


    Worked with:
    Bill Adams

    Sales

    NOT RATED

  • 1.0 out of 5
    October 19, 2018

    I have had nothing but bad experiences with my vehicle and taking it there to their service department since buying my Jeep renegade brand new last year.... The second time I brought it for an oil change the person who took my car in or brought it out hit something and didn't tell me or anyone. I noticed the damage when I went out to leave. They did have their body shop fix it. The third oil change I took it for they informed me I needed tires. When I asked why I would need tires when there are not even 15,000 miles on them the girl explained that the don't put good tires on the vehicles because they want the test rides to be smooth and if they put better tires on them it would not be such a good ride. Fast forward to today when I go to have my tires replaces and the tire place 1. Cannot believe Jeep would sell a new vehicle with such low quality tires and 2. The person at the service center who rotated my tires put the lug bits on and stripped them, so now at this point they are aging trouble getting the lug nuts off and advised that they should have changed those the last time I was there. I will not recommend this dealership and definitely not 5he service center to anyone or recommend Jeep itself.

    5.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, I am disheartened to learn about your disappointment with our Service Department regarding any damage that may have occurred and the situation... with your tires. Please feel free to reach so that we may discuss your visit in greater detail and address your concerns. I look forward to hearing from you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

  • 5.0 out of 5
    October 6, 2018

    I can here with my family and i was looking at cars for my next lease. we had phil and he was absolutely amazing. telling us everything about all the cars... we were looking at and trying to make the price just right. when it is time to come for a new car, i will definitely come talk to him. he helped us out with so much and we appreciate all he did for us!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for sharing your feedback about working with Phil to shop for your next lease. We'll definitely be looking forward to your next vis...it!


    Worked with:
    Phil Santiago

    Sales Professional

    (5.0) 21 reviews

  • 5.0 out of 5
    October 6, 2018

    Phil was very nice to work with during my process of purchasing a new vehicle. He answered all my questions in a professional manner, was knowledgeable,... and worked on getting me the best deal possible.

    5.0 out of 5
    Customer Service
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elizabeth, Congratulations on your new car! We're thrilled to see Phil was able to thoroughly assist you with making such an exciting decision. We w...elcome you back! Please let us know if we can do anything else for you.


    Worked with:
    Phil Santiago

    Sales Professional

    (5.0) 21 reviews

  • 5.0 out of 5
    October 5, 2018

    First time buyer here, having a family friend mechanic who rebuilds cars, i've driven salvage title cars for years, and so never had to enter a dealership... until now...the past few weeks have been pretty stressful with trying to find a great vehicle to fit my needs and budget, i spent many days in and out of several dealerships in the NEPA region, and have found far too many unprofessional people who just didn't have that kind and friendly, personable but professional attitude...i walked into this dealership on a very busy saturday and met josh, he was polite and professional and engaging, he offered a good deal of information and answered questions, then a test drive...after all was said and done i walked away a very happy customer! love my new car and my experience here. Will definitely recommend to any car shopper! thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Congratulations on your very first new car. It is always exciting to have a fresh new ride. It was great doing business with you, and we'll ...be sure to let Josh know about your shout-out. Please reach out to us if we can assist you in anything else, and we wish you the best.


    Worked with:
    Josh Symuleski

    Product Specialilst

    (3.7) 7 reviews

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Scranton Dodge Chrysler Jeep RAM

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