Reviews
WARNING: READ BEFORE purchasing a vehicle at Ed Morse
WARNING: READ BEFORE purchasing a vehicle at Ed Morse Ford in Geneseo. I have purchased several Ford trucks at Ed Morse and trusted them to service my vehicles for years. My work truck was destroyed in a fire that occurred in their garage while it was getting serviced. The manager, George, called me after the fire and said he would speak to the owner regarding the replacement of my truck and get back to me. I lost track of how many messages I left before he finally called me back. When he called he said their insurance company would not pay me the replacement value of my truck and went on to suggest that I file a claim with MY OWN INSURANCE policy to cover the loss. I’m still without a replacement truck equal in value—mine was heavily modified for farm operations---and critical to the day-to-day operations. Ed Morse offered me the bare minimum payout and refused to make me whole. If disaster strikes, don't count on them to make it right.
WARNING: READ BEFORE purchasing a vehicle at Ed Morse
WARNING: READ BEFORE purchasing a vehicle at Ed Morse Ford in Geneseo. I have purchased several Ford trucks at Ed Morse and trusted them to service my vehicles for years. My work truck was destroyed in a fire that occurred in their garage while it was getting serviced. The manager, George, called me after the fire and said he would speak to the owner regarding the replacement of my truck and get back to me. I lost track of how many messages I left before he finally called me back. When he called he said their insurance company would not pay me the replacement value of my truck and went on to suggest that I file a claim with MY OWN INSURANCE policy to cover the loss. I’m still without a replacement truck equal in value—mine was heavily modified for farm operations---and critical to the day-to-day operations. Ed Morse offered me the bare minimum payout and refused to make me whole. If disaster strikes, don't count on them to make it right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Pete. I understand the frustration and difficulty you have faced after the unfortunate incident involving your work truck. Your concerns are important, and I appreciate your feedback as it helps us improve our services. I encourage you to reach out to me directly at Ed Morse Ford North so we can discuss your situation further. We value your trust in us over the years and want to ensure we address your needs appropriately. Thank you again for your feedback. Sincerely, Adam Underwood, AdamUnderwood@edmorse.com
Yes,yes,yes,yes,yep,yep, yep,yep, ya,
Yes,yes,yes,yes,yep,yep, yep,yep, ya, ya,ya,ya,ya,ya,ya,ya,
Yes,yes,yes,yes,yep,yep, yep,yep, ya,
Yes,yes,yes,yes,yep,yep, yep,yep, ya, ya,ya,ya,ya,ya,ya,ya,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank You Gary!
They have been very fair to us.
They have been very fair to us. We have a truck ordered and we were very happy with our salesman , Nathan.
They have been very fair to us.
They have been very fair to us. We have a truck ordered and we were very happy with our salesman , Nathan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Melissa & her service department always give fast,
Melissa & her service department always give fast, quality and friendly service!! When the going gets tough you can alway rely on Melissa and her team!!!
Melissa & her service department always give fast,
Melissa & her service department always give fast, quality and friendly service!! When the going gets tough you can alway rely on Melissa and her team!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much! Melissa and the service staff always takes great pride in their work and are very happy to know that you had wonderful experiences with us!
I appreciated them working me into my schedule for a
I appreciated them working me into my schedule for a repair. Very helpful service department. Warranty work, they fixed even though we did not purchase vehicle from their dealership.
I appreciated them working me into my schedule for a
I appreciated them working me into my schedule for a repair. Very helpful service department. Warranty work, they fixed even though we did not purchase vehicle from their dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review, Shelley! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
customer service was GREAT!
customer service was GREAT!! thanks for the two QUICK oil changes! have a great holiday season!
customer service was GREAT!
customer service was GREAT!! thanks for the two QUICK oil changes! have a great holiday season!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much! The service staff always takes great pride in their work and are very happy to know that you had wonderful experiences with us! Happy Holiday to you and your family as well!
It is nice to still have a local Ford dealer.
It is nice to still have a local Ford dealer. Reasonable prices for oil changes on both of my Ford vehicles.
It is nice to still have a local Ford dealer.
It is nice to still have a local Ford dealer. Reasonable prices for oil changes on both of my Ford vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Russell Marshall, russellmarshall@edmorse.com, 309-489-6437
Honest evaluation of brakes, thorough evaluation of
Honest evaluation of brakes, thorough evaluation of transmission issue, great communication about progress and concerns.
Honest evaluation of brakes, thorough evaluation of
Honest evaluation of brakes, thorough evaluation of transmission issue, great communication about progress and concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Russell Marshall, russellmarshall@edmorse.com, 309-489-6437
Always enjoy bringing my car in, professional and
Always enjoy bringing my car in, professional and courteous every single time. Easy to schedule and quick to service!
Always enjoy bringing my car in, professional and
Always enjoy bringing my car in, professional and courteous every single time. Easy to schedule and quick to service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for putting your trust in Ed Morse Ford North, Clary! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Russell Marshall, russellmarshall@edmorse.com, 309-489-6437
Great customer service all staff was quick with a
Great customer service all staff was quick with a knowledgeable and taking care of the customer
Great customer service all staff was quick with a
Great customer service all staff was quick with a knowledgeable and taking care of the customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Russell Marshall, russellmarshall@edmorse.com, 309-489-6437