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Joyce Buick GMC

(277 reviews)
Visit Joyce Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (440) 695-2081 (440) 695-2081
Used (440) 517-2343 (440) 517-2343
Service (440) 695-2049 (440) 695-2049

Reviews

(277 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent fast service

This was my first experience with the Joyce Buick GMC Service Department. The service writer Kelly T. did a great job including having the work performed exactly as requested. The waiting area was clean and very comfortable and the service was extremely fast. Well Done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wonderful Salespeople!

We were very happy with our service. Our salesperson, Rick, was very accommodating, knowledgeable, quite pleasant and worked hard to get us the perfect deal. In that process, we were able to get all features we had hoped for. The General Manager came to thank us for coming to Joyce Buick. He knew I was a photographer friend of one the customer's their, and gave us a wonderful calendar that he had left there. The rest of the team, Ray & Eric, were quick, thorough and answered all our questions efficiently. We will be telling all our friends to come to Joyce Buick/GMC for all their future needs. Thanks everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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excellent

When I arrived the service writer greeted me, knew who I was and what I was there for without me even telling her. Excellent service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Incredible customer service!

Kevin and the entire Joyce GMC staff has have bent over backwards to make dealing with you guys the only choice I need. We have total confidence in being treated professionally and fairly. No one is perfect, and when service issues have happened the Joyce's and your staff have performed remarkably well to take care of me and my family and to make things right. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, very clean and modern dealership

Second Buick bought from Kate Rutt in a month. Very professional, friendly and whole dealership was very helpful. Would recommend to anyone interested in a GM or Buick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best buying experience we've ever had!

Our experience was the best we've had anywhere. From the friendly, knowledgeable sales girl, Katie, to the sales manager, Jim. He made us a deal that we never thought would be possible. Other dealerships provided us with high payments and less vehicle. Jim was able to give us a top of the line vehicle and lower payment than we ever thought possible. Joyce Pontiac Buick has a customer for life. They treated us top notch! We are extremely happy with every aspect of our visit and especially with our purchase. What a deal!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

After a not so positive experience with another GMC dealer, Sean and the staff at Joyce were there to help me find the perfect vehicle at the right price. Very professional and straight forward, I am happy to have been able to work with them on my new truck deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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replace oil, rotate tires and fix brakes

Everthing was serviced except for a problem I didn't know I have. I would have been impressed if the dealer would have noticed my rear brake light was not functioning. Now I have to take it back in for repair. Would have been nice if the dealer found this problem.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nothing Better if you are looking for new or used.

There is not a better Dealership or Professionals within that Dealership that could begin to compete. Joyce Buick / GMC is the ONLY Dealership you should consider when buying a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The gold standard in every aspect.

There is simply no better place to buy or car or have it serviced. My salesperson picked up my car for scheduled maintenance work and dropped it off the next day without a hitch. If people are not using Joyce Buick, they have no idea about how good the car buying and service experience can be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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