Reviews
2018 Equinox
This is the second car I've bought from them Great service and a smooth experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Rare Breed of Dealership
Everyone was great - Parker the Sales Consultant, Corey the Sales Manager, and Chad the Finance Manager. As an out of town customer, everyone was professional, transparent and courteous from start to finish PLUS the quality of the pre-owned vehicle was top notch! This really is the way car buying should be!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Peter, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Henricks Chrysler Dodge Jeep Ram! If you have any further questions, please give us a call. We're always happy to help!
Service
I went to the express lane for an oil change.I got my tires rotated also and had my rear windshield wiper replaced
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Laura, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Terry Henricks Jeep Dealership, Archbold Ohio
Buying a new truck here was a easy great experience. I drove 160 miles to this dealership with my trade in. Everything was done professionally and as planned. Thank you Zac and all the employees at Terry Henricks Dealership. Randy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Terry Henricks Chrysler Dodge Jeep Ram. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Oil change
Make you feel welcomed and easy to work with.,recommend them to your there?s.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Terry Hendricks service
I had my gladiator serviced and tires rotated. Everything was fast and efficient. The dealership employees were very courteous and did a fantastic job. I am very pleased.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Truck buyer
The dealership supposedly does a 48 point check before putting the car on the lot. I purchased my 2018 Dodge Ram because it only had 37,000 thinking that the truck shouldn?t have much wrong. After driving it 400 miles home I noticed an oil leak finding that the oil pan was in bad shape and also had the tires rotated and balanced finding the brakes need to be replaced. These 2 issues should have been addressed and taken care of before selling. Issue number 3, I noticed that the paint was bubbling on the hood by the windshield spray nozzles, I was told that nothing can be done since the truck was manufactured in Canada, even though it was sold in the US, makes no sense to me. I will have $2000 in repairs to get all the issues taken care of, not happy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
James Snyder, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Great service at Terry Henricks Chrysler
Excellent and timely service. I came in first thing in the morning and was out in 30 minutes!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Ram 1500
Came in to look at a Ram 1500. Andy was very friendly and helpful. One of the best experiences buying a vehicle
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Matthew, we're happy you found our staff to be so supportive during your experience here at Terry Henricks Chrysler Dodge Jeep Ram. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
I had a tire leak, they fixed it up with no issues. The waiting area has free Wi-Fi, beverages and snacks. Staff was very friendly and accommodating. I was in and out very quickly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review!