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Kimberly Car City

(326 reviews)
Visit Kimberly Car City
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 state dealer award
View 6 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2018 consumer dealer award
New (563) 275-3879 (563) 275-3879
Used (563) 514-4881 (563) 514-4881
Service (563) 514-4834 (563) 514-4834

Reviews

(326 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kimberly Car City from DealerRater.

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Best experience we have had

The staff is friendly, knowledgeable, and very helpful. They did not hesitate to resolve any issues that came up. They made the overall car buying experience enjoyable. Would buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City

Outstanding Experience

I recently purchased a 2014 Jeep Patriot from Kimberly Car City in Davenport and the entire experience was outstanding. Rick Gilbreath was my salesman & I would highly recommend him to any of my friends & family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City

Outstanding customer service

The sales staff is customer focused. The sales and financial associates were so helpful. Rick Gilbreath called us, and found the exact car we wanted, at a great price. We live outside the Quad Cities, and Rick made it so easy for us. Every thing was waiting for us, the day we picked up our new car, no wasted trips back and forth between the dealership and our house.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City

exceptional service

Rick G. , the salesman went above and beyond all my expectations, from his knowledge of the vehicle to making this (60th) birthday one that I will remember forever. Thanks for everything including the cake and singing "happy Birthday"!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City

Great buying experience

This place was great,Rick Gilbreath went over the top to ensure I got every penny in rebates and any other discount. The finance guy even did everything he could to ensure we were happy and comfortable with our purchase. I have no reason to go anywhere else. I truly felt like they wanted to earn my business not just wanting to get everything in my wallet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City

Excellent buying experience.

I have purchased several new cars at various dealerships - not all have been as effortless as my experience with Kimberly Car City. I purchased a 2014 Jeep Wrangler from Rick Gilbreath. He was very helpful and knowledgeable as were Shannon Turner, sales manager and Jason Carrillo, financial manager. I love my new Jeep!! And highly recommend the folks at Kimberly!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City

Purchase 2015 Chrysler 200C

Sales staff are excellent. The Service Manager(s) are still will below average in terms of helpfulness, friendliness, and being customer focused. While customers are not always right they are ALWAYS the customer - they are the guy/gal paying the bill. This has been a problem with Kimberly for many years. Don't know when the actually plan on getting Service Managers who are pleasant. Oh, the service techs seem to be excellent, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Mr. Nathan, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. As we discussed the management team in our Service Department is committed to providing you with superior service. The team is not the same group you have dealt with in the past, and I am confident you will be pleased with their performance. We appreciate your business and look forward to seeing you again! Thank you, Duane Nolan Customer Relations Manager

Bill Burton - key to successful client experience!

I live in Manitoba CANADA. I was in Davenport visiting a College with my daughter on a Thursday. Driving in, my Dodge Journey just lost all power. We had it towed to Kimberly. Although there were a lot of variables to ensure we could get back on the road, Bill Burton coordinated the parts ordering (as the part was not stocked), ensured it got there on time, booked mechanic to ensure we could make it back home for another important commitment. He sensed how important this was for us. This was my first time at Kimberly, and he made sure we were taken care of and delivered his promise with a sense of small town security.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City

Very helpful staff

I just purchased a car from Kimberly and Rick Gilbreath was an excellent salesman. Very knowledgeable and patient. Would definitely come back and ask for him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City

Never let us down so far.

Just purchased our third vehicle from Kimberly Car City. The selection and quality of selections in used cars are among the best in the region. Every vehicle we have purchased has ran perfectly with zero issues several years later. If you are looking for a specific vehicle they can find it for you. They have 3 lots to find your next car. Rick Gilbreath is the man to talk to. His desk is the first one as you come in the building. When you go tell him the Dodge Nitro guy sent ya.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Valued Customer, On behalf of Kimberly Car City in Davenport, we would like to thank you for your business and the kind words about our dealership in regards to your buying experience. We appreciate your business and look forward to seeing you again! Thank you, Kimberly Car City