Dunn Chevrolet

My issue was part of a screw embedded in a tire. I didn't know whether the screw had penetrated the tread and would let the tire leak when it was removed, so I took the car to Dunn for them to determine the condition. After a while--maybe 15 or 20 minutes--they reported they removed the screw and the tire didn't leak. My impression was the issue could have been resolved a bit more quickly.

Always happy with the service I receive from Dunn Chevy. Thank you to Tim and Jayden for keeping my vehicle in tip top shape. I appreciate it.

Friendly, Helpful, fast to fix the problem, took care of my problem, and upfront about cost. I would recommend them to my family and friends. Thank you for the quick Professional service. I will definitely use Dunn Chevy Auto Service again. Thank you

Oil change was fine - quicker than expected. They were supposed to check the tire pressure, but they did not. Service techs were pleasant and courteous.

Hands down the worst dealership experience I’ve ever had. My 2025 Chevy Traverse had a brake failure issue while coming back from Cedar Point. After waiting nearly a week for “repairs,” I drove 4 hours to pick it up, only to find the same issue the moment I started the car. Gavin in service was rude, dismissive, and even rolled his eyes, saying I was “lucky” they let me drop it off. The cashier was equally unprofessional, handing me keys and telling me my car was “somewhere in the lot.” The service manager, Phil Tipton, promised to personally look into things but gave me empty reassurances. He even claimed they had test-driven my car 20 miles after repairs, but the odometer only showed 1 mile. On both visits, no one pulled the car up, no one offered help with the loaner, and the whole process was a mess. The only person who showed real customer service was Amy Kovacs—she was great. Unfortunately, everyone else was rude, dismissive, and dishonest. Even the loaner they gave me was unsafe (loud rattles, bad ball joints, and low tire pressure). I’m not upset about the vehicle issue itself—that happens. I’m upset about the horrendous customer service, especially from Gavin, the cashier, and Phil’s broken promises. Avoid this place if you value honesty and professionalism. I will also be contacting GM on Monday about this experience.

Always pleasent and great service. Would recommend to family and friends. Looking to purchase my next vehicle from them in the near future. Thank you

If I could give zero i would. Purchased a 2017 Yukon in 2022. Went to trade it in at another dealer to find out it's been in 2 accidents and 1 being severe. Everything on this vehicle has been replaced..oh and the accidents occurred in 2018. So 4 years before purchasing the vehicle it was in a sever accident. Went to Dunn and pretty much was told I'm out of luck. Tim the manager complained he had to spend $44.99 to run a carfax even though me as a customer is out of thousands of dollars. He can't give me anything "close to" retail because they'll just send it to auction. First week of having it they had to give me a rental due to an exhaust leak which still has an issue after going back twice. This place is a scam..im not the only one that has has this problem. Will continue to take the matter further.

Service is great with a nice waiting room. However I was disappointed that they no longer take your car through the car wash after service.

Greeted by employees. Waiting room was clean and refreshments was available. In and out in a timely manner. Car was clean and ready. Very pleased with customer service.

Excellent experience from start to finish, the salesperson and finance team member both stayed after hours to both finish the process and make sure we were familiar with all the features the car was equipped with.